Susan E. Harris, CRA, ADC, LNHA, BA, MC

aczjz6@r.postjobfree.com 1003 Kent Place, Linden, NJ 07036 908-***-**** Linkedin.com/in/susaneharris

SENIOR LEVEL EXECUTIVE

PRESIDENT – CEO – COO – SENIOR VICE PRESIDENT – C-SUITE SUMMARY

Accomplished executive with 23 years’ experience including as a Chief Executive Officer and a Chief Operating Officer providing leadership in uniquely challenging situations. Dynamic and results-oriented with a strong track record of performance and understanding of changes in the nonprofit industry. Keen creative insights, visionary thinking, team approach and innovative ideas utilized to drive system-wide growth. Demonstrated capability for management of multiple responsibilities, complex issues and priorities. Diplomatic, flexible problem solver with ability to build consensus and inspire others through leadership core values based upon transparency, integrity and ethical thinking. Skilled as a public face of the organization and in creating networking opportunities and alliances. AREAS OF EXPERTISE

Aging Services Eldercare, Home & Community-Based Medicaid, Medicare Social Accountability Benchmarking Electronic Medical Records Mission-based Management Social Media Board Development Employee/Executive Management New Business Opportunities Strategic Developer/Facilitator Brand Management Events Management Organizational Leadership Strategic Partnerships Budget Management Facilities Management Philanthropy Sub-Acute Rehabilitation Change Leader Financial Controls, Fiduciary Oversight Policy and Procedures Technology Implementation Community Outreach Fund Raising Project Management Transportation, Older Adult, Special Needs Contract Management Grant and Proposal Writing Quality Control Trends Analysis, Research Corporate Communications Government Relations Quality Improvement Trouble Shooting Cost Control Human Resources Regulatory Management Customer Relationships Key Stakeholder Engagement Risk Management Data Analysis Long Range Planning Senior Care Management Donor Cultivation/Outreach Marketing Analysis and Positioning Nonprofit Management PROFESSIONAL EXPERIENCE

Consultant Senior Care and Services

Private Consultant 1/2017 to Present

Development and Implementation of Assisted Living Programs in Subsidized Housing 1/2017 to Present

Longtree and Associates, LLC, North Middletown, NJ 07748

Nursing Home Administrator 100 Hour Training Course

CMS 2016 Final Rule Education Programs

Certified Nurse Aid Education

Facility Consultation

Volunteer -Pro Bono

Jewish Professional Resource Organization of New Jersey 5/2016 to Present

Redesigned and managed statewide Sponsorship Program for fundraising launched throughout state of New Jersey Temple Beth El Mekor Chayim, Cranford, NJ, 07016 7/2016 to Present Volunteer – Pro Bono

Created Fall 2016 Marketing Campaign

Developed marketing and publicity for newly appointed clergy

Created Marketing Campaign for 100th Anniversary

Created multiple general advertisement and articles to enhance community presence The Oscar and Ella Wilf Campus for Senior Living, Somerset, NJ 08873 1/2010 to 5/2016 Chief Executive Officer

CEO of $12.5 million nonprofit senior healthcare organization

Accountable for staff of 148 FTEs managed through 9 direct reports

Developed and directed Strategic Planning, execution of new business ventures, and Broad Based Marketing Campaigns

Oversaw fiscal management for operating, capital and endowment

Responsible for regulatory compliance

Analyzed operations for growth and expansion, utilized metrics reporting

Demonstrated ability to research, write, secure and manage grant funds

Donor Stewardship

Susan E. Harris, CRA, ADC, LNHA, BA, MC

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Management expertise in: assisted living, independent senior living (HUD Housing), hospice care, senior and special needs transportation, in-home senior services provision, philanthropic initiatives through organization’s foundation, organization/community events, fundraising campaign programs, New Jersey Department of Health Surveys, and landlord/tenant management

Redesigned internal procedures and controls, reorganized/reallocated staff and implemented best practices and performance monitoring tools such as Dashboards and other matrix and trend monitoring tools Notable Accomplishments

Increased gross revenues by 41%

Increased marketing reach by 75% from 2 to 8 New Jersey counties

Increased hospice daily patient base by 70%

Expanded active hospice contracts by 93.3%

Measurable 80% increase in community engagement for hospice though initiation of “The Chicken Soup Project”

Secured more than $1 million in grant funding

Facilitated research and opening of new business ventures

Created Corporate C-Suite System

Implemented broad based marketing and re-branding campaigns

Created Code of Ethics and Responsibilities

Daughters of Israel, West Orange, NJ 07052 3/1998 to 9/2009 Functional Role: Chief Operating Officer (Assistant Executive Director)

COO for $23 million nonprofit senior healthcare organization

Directed operational activities and regulatory compliance at management level for 303-bed long term care and sub-acute facility with 450 staff, offsite senior apartments with assistance, meals on wheels, adult medical day care, senior/special needs transportation and long term care educational institute

Created new business ventures and community alliances

Demonstrated ability to research, write, secure and manage grant funds

Donor Stewardship

Designed marketing campaigns

Managed MDS, Quality Indicators, RAI, Care Planning Teams and related training/auditing

Managed revenue/expense control, endowed/restricted funds, prepared budgets

Oversaw human resource activities including selection of directors and high-level staff

Negotiated and approved contracts/agreements

Analyzed operations, determined areas of cost reduction, improvement, policy change and growth Notable Accomplishments

Joint Commission Survey Coordinator with initial score of 92% out of 100%

Implemented Senior and Special Needs Community Transportation Program. Ridership increased by 94.5% over 4 years

Responsible for creation of state Certified Alzheimer’s Special Care Unit

Educator Alzheimer’s Disease and related dementias

Designed Quality Assurance Program resulting in improved state surveys and Quality Indicators outcomes

Created award Winning Customer Service Program resulting in higher organization satisfaction surveys

Developed award winning Falls Reduction Program with measurable result of 56% reduction in fall rate Director of Therapeutic Activities, Daughters of Israel 8/1993 to 3/1998 Responsible for management of Therapeutic activity program for 303-bed facility

Oversaw professional staff of 10 direct reports and 100+ volunteers

Created alliance with area special needs program resulting in development of activity aide positions

Demonstrated ability to research, write, secure and manage grant funds

Donor Stewardship

SPECIAL ACHIEVEMENTS

Speaker at White House, Washington, DC – As part of a Summit on Aging representing the National Association of Jewish Aging Services (AJAS). Topic – “Holocaust Programming and Funding for Future Needs”. June 13, 2014.

Development of Master’s Certificate in Senior Care Management Program - Member of Development Group through Leading Age New Jersey in collaboration with Rutgers University School of Management and Labor Relations, 2013-2015

Centers for Medicare and Medicaid (CMS) – CMS National Work Panel member for revision of Surveyor Guidance for Activities and Activity Director F-Tags 248/249; October 2005 – February 2006. Baltimore, MD

Centers for Medicare and Medicaid (CMS) – CMS Surveyor Training Satellite Broadcast, April 7, 2006. Provided national training for state surveyors and LTC industry on Activities and Activity Director Surveyor Guidance changes for F-248/249. Susan E. Harris, CRA, ADC, LNHA, BA, MC

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AWARDS AND HONORS

American Medical Directors Association and Evercare Quality of Life Award for “Falls Reduction Program”, 2008

Madison E. Weidner Lifetime Achievement Award Recipient, New Jersey Activity Professional Association, 2006.

Innovation of the Year Award for “Make it Happen” Customer Service Program, Leading Age NJ; Recipient 2004

Program of the Year Award for “Make it Happen” Customer Service Program; Leading Age National Association; Recipient 2004 ARTICLES AND PUBLICATIONS

“Getting a Grip on Falls” – McKnight’s Long Term Care News; http://www.mcknights.com/Getting-a-grip-on-falls- prevention/article/138611/, June 16, 2009

“Get with CMS’ Plan: Integrate Activities into The Resident’s Total Plan of Care”, The Long Term Care Survey Alert, Vol. 8, No. 7, July 2006, pages 76- 79.

“Who Are Customer Service Reps? Everyone!” Nursing Homes Long Term Care Management, Vol. 54, No. 2, February 2005, pages 39 – 40.

“Enhanced Staff Education Improves Dementia Care”; Joint Commission: The Source, Vol. 1, Issue 4, April 2003, pages 8 – 9.

“Reports to the Board Competency Plays a Big Role – Preparing Reports”; Healthcare Competency & Credentialing Report; Vol. 6, Issue 11, November 2002, pages 2-3.

PROFESSIONAL LICENSES AND CERTIFICATIONS

Licensed Nursing Home Administrator, (LNHA) NJ License #2081

New Jersey Certified Recreation Administrator (CRA) National Certification #8613

National Certification Council of Activity Professionals, Activity Director Certified (ADC) Certification #ADC 957074 EDUCATION

Master’s Certificate in Senior Care Management, Rutgers University School of Management and Labor Relations, New Brunswick, NJ Bachelor of Arts Degree, Art Therapy, Minor: Psychology, The College of New Jersey, Ewing Township, NJ Joint Commission Survey Coordinator’s Training Program; Joint Commission Headquarters, Chicago, Illinois Grant Proposal Writing Course -The Foundation Center, New York, New York PROFESSIONAL MEMBERSHIPS AND AFFILIATIONS

Public Policy Congress and Steering Committee Member - NJ Representative, Leading Age National Association; 2016

Leading Age New Jersey

Strategic Vision Committee 2012 to 2016; Strategic Education Committee 2013 to 2015; Education/Conference Committee, 2010 to 2016; Nursing Home Workforce Development Committee, June 2007 to June 2008

Jewish Professional Resource Organization of New Jersey (JPRONJ) President – May 2016 to present

Board Member, President-Elect, Vice-President, Nominating Committee, Education Program Chairperson. 1996 to present.

Jewish Federation in the Heart of New Jersey (Middlesex, Somerset Counties)– 2010 Senior Community Survey Workgroup

Jewish Federation of Somerset, Warren and Hunterdon – 2010-2016 served on committees

National Association of Jewish Aging Services – Member 2010 to 2016

Casino Tax Advisory Committee Member - Appointed by Board of Chosen Freeholders/Somerset County 2012 to 2014

New Jersey Council on Special Transportation; 2006 to 2016

Somerset County Transportation Advisory Committee - 2010 to 2016

Jewish Federation of Greater MetroWest- (Essex, Morris, Union, Somerset Counties) MetroWest Cares Committee for Integrated Senior/Elder Community Services, Policy Council 2003 to 2009 UJC Naturally Occurring Retirement Community (NORC), Project Team for set up in Morris and Essex Counties, NJ UJC MetroWest Caregiver's Resource Center, Board member and managing partner, 2003 to 2006

Caring Partners Adult Medical Day Center- Morris County, 2001-2003 Board President, Vice President, Board Member. Partnership with Saint Barnabas Healthcare Systems, Livingston, NJ. EDUCATIONAL SEMINARS AND PRESENTATIONS

Recognized Professional Speaker and Educator. Abbreviated list of topic areas includes: Alzheimer’s and Dementia Transportation Development Leadership and Management Career Professionalism Aging of Baby Boomers HIPAA/OSHA Human Resources Customer Service Strategic Planning Nonprofit Governance Ethics

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