Jennifer Smith

* ********** ***** 703-***-****

Asheville, NC 28805-1883 aczjw0@r.postjobfree.com

Summary: Highly qualified Customer Service Management Professional with over 30 years of direct experience in massage therapy, retail and IT Desktop Support, including training and development, client relations and problem resolution. Proven track record resulting in consistent promotions to increasingly responsible positions based on performance, customer feedback and recognition, technical expertise, teamwork, and strong management skills. Proficient in managing and prioritizing multiple programs and projects within established guidelines and tight deadlines.

Employment

Arvato Bertelsmann Call center agent 01/2017 to 03/17

Soma Sales and cashier 05/2016 to 01/2017

Biltmore Call center agent 10/2015 to 01/2016

Pier 1 Sales and cashier 03/2015 to 12/2016

Eddie Bauer Sales and cashier 11/2013 to 06/2015

Mission IT Operation Tech Software Engineer Associate 02/2014 to 06/2014

Technical support for the employees of Mission Hospital in regards to all of their technical needs.

Dewberry & Davis PC Technician 10/2011 to 07/2012

Technical support for Architects and Engineers for their local and offsite offices.

Unicom Government Lead Infrastructure support technician. 05/2001 to 01/2011

Customer service roles in solving computer software and hardware issues.

Massage Therapist Independent Contractor 05/1994 to 05/2003

Gave therapeutic massage using many differing techniques, experience with body treatment such as salt scrubs and mud treatments.

Papyrus Sales and cashier 08/1996 to 11/1997

Drafted, proofread, ordered and printed personalized stationary, invitations and announcements for customers. Sales specialist, handled customer relations, merchandising, stock management; register balancing and store opening and closing.

The Trading Post Sales and cashier 10/1993 to 05/1994

Manager of mail order department, filled orders sent in or phoned in by customers.

Sales specialist, handled customer relations, merchandising, stock management; register balancing and store opening and closing.

Express Sales and head cashier 09/1992 to 11/1993

Head cashier as well as managing other cashiers. Sales specialist, handled customer relations, merchandising, stock management; register balancing and store opening and closing.

The Artist’s Proof Sales and cashier 08/1991 to 08/1992

Duties included framing; special and standard mat cutting and customer service responsible for opening and closing the store. Received perfect score award and cash during a “mystery shopper” evaluation by mall.

Thrifty Nickel Newspaper Telemarketer and assistant 05/1990 to 09/1990

Lay-Out Assistant Set up ads, layout and proofreading ad copy before sending to printers. I assisted with occasional walk in customers with the set up of their ads and telemarketing.

Triple A Contractors House painter indoor and outdoor 06/1989 to 08/198

Cineplex Odeon Theater Ticket Salesperson 05/1987 to 09/1987

The Hecht Company Sales and cashier 09/1984 to 11/1985

Toys R Us Sales and cashier 10/1983 to 01/1994

Education and Recognitions

Technology Retraining Internship Program (TRIP), NOVA Community College 2001

CCMT, Certified Massage Therapist 1994

Bachelor of Arts, SUNY College at Cortland 1992

Awards and Recognition

Spotlight Award, GTSI 2008, 2010

Outstanding Team Member, GTSI 2008

Awarded Excellence through Quality, GTSI 2004

You Make a Difference Award, GTSI 2001

Contact this candidate