Daviyan Reed

**** ******** *****. ● Houston, TX *7077 ● 832-***-**** ● aczjte@r.postjobfree.com

University of Houston – Houston, Texas May 2019

Bachelor of Arts: Business Administration

Minor: Mass Communication

Relevant Experience

Customer Care Associate May 2016 – Present

Xerox

Responsible for providing quality telephone support to our customers, both internal and external to Xerox.

Provide remote customer assistance using telephone diagnostics software for technical problems.

Work directly with the Customer Service Engineers, the Account Associates, the Service Managers, and our Sales Department.

Ensure Quality by following Xerox Call / System processes

Quality Care Representative Feb. 2015 – May 2016

iQor

Receive inbound calls and make outbound calls on behalf of iQor brand-name client

Answer product questions and service accounts professionally and efficiently in a fast-paced work environment

Educate customers on our products and work with them to find acceptable solutions to any and all issues

Make educated customer recommendations on data plan options while providing world-class customer service

Be tactful and have the ability to handle challenging situations calmly

Efficiently manage multiple computer applications while handling customer calls

Store Associate Nov. 2014 – June 2016

Forever 21

Maintain the sales floor, fitting room, visual displays, presentations and conditions

Promote current sales and promotions to customers, including pricing of merchandise

Complete sales transactions and maintain proper accountability at registers

Process merchandise returns and exchanges courteously and under company guidelines

Support all management, visuals, and sales team

Executive Assistant Nov. 2013- June 2014

DIG Corporation

Answer, screen and forward any incoming phone calls while providing basic information when needed

Receive and sort daily mail/deliveries/couriers

Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)

Update appointment calendars and schedule meetings/appointments

Perform other clerical duties such as filing, photocopying, collating, faxing, etc..

Skills and Expertise

Clerical, Sales, Marketing, Communication, and Office Suite: Microsoft Word, Excel, Power Point, Outlook

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