*JDE Business Analyst *JDE Developer * JDE Support

KEY STRENGTHS

EXPERIENCE

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Master of Business Administration, MBA 2008

Business Analyst

JD Edwards Developer

Excellent verbal and written English

Bilingual (Spanish)

Excellent Interpersonal skills

Problem Solver

Strategic Thinking

Organized and Deadline focused

JD Edwards technical support and trainer

Siebel Support

Web Support

Excellent communicator – with users and management in all functional areas and in identification of requirements to map business requirements to solutions

JD Edwards Modules:

Address Book, General Ledger,

Accounts Receivable, Accounts

Payable, Sales Order Management, Warehouse Management, Inventory Management, Work Order Management, SQL, Development tools, Report Writing, Security and OMW administration.

BA in Software Engineering,

St. Mary's University: 2005

Master of Business Administration,

Concentration: Management Information Systems

Dallas Baptist University:2008

RealFoundations –Application Specialist (Dec 2016 – Feb 2017)

Provided support to several clients in JDE 9.1 and 9.2. Setup new companies, business units, GL accounts, employees, and vendors. Analyzed and debugged errors in reports. Reviewed and reported variances found in Integrity reports. Performed security testing to user roles.

Setup business units and new employees in NexusPayables. Updated and modified user’s permissions to properties. Linked properties to their associated workflows.

Corrected Lien Doc errors in BuildPro and reported Integrated System Report errors.

Created knowledge articles to assist with training.

Hutton Communications – Programmer/Business Analyst (July 2007 – June 2016)

Worked with JDE 8.0, training in JDE 8.12 report developing, knowledge in 9.0.

Managed contractors and developers, delegated duties and responsibilities and organized and prioritize tasks/projects.

Worked one on one with users to gather requirements and created user requirements definition and technical specifications.

Worked closely with developers to discuss problems and propose solutions.

Mapped tables and fields in reference to the reports/applications.

Created testing scripts.

Attended CAB (Corrective Action Board) meetings to discuss overall issues associated to systematic, customer, and supplier issues.

Present CAB issues to IT Director and IT team to discuss possible solutions.

Organize IT Task meeting with each department manager to discuss their list of IT requests and prioritized all tasks accordingly.

Assisted in creating new branch locations, and merging companies.

Developed JDE user reports and/or made modification to existing reports according to management request using OMW.

Debugged and replicated the issue to find the source of the problem and provided solutions.

Application, report, and workflow testing.

Created/Modified Menus.

Provided JD Edwards training and documented user processes.

Worked will all departments including Finance and Accounting.

Assisted with daily functional and technical JDE support issues in the following modules: Address Book, General Ledger, Accounts Receivable, Accounts Payable, Sales Order Management, Warehouse Management, Inventory Management, Work Order Management.

Ran all month end reports and processes to close the period and roll over to the next period.

IBM – Help Desk Administrator (June 2003 – January 2007)

Help maintained the database with updates to meet Service Level Agreement on time. Generated weekly status reports.

Modified projects done within the customer site required revisions to be done in the database.

Help desk support and had administrative duties.

Assigned technicians all over the nation to do hardware repairs on site.

Interacted with customers and technicians for software install.

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