SNEHA SATYAN

424-***-**** aczjhc@r.postjobfree.com

Over 7.5 years of varied experience in Application Analysis and Quality Assurance Testing of application systems in Client/Server, and Web environment using both Automation and Manual Testing.

Summary:

•Good knowledge of Software development life cycle(SDLC) and Testing Methodologies such as Rational Unified Process (RUP), Agile, Waterfall etc.

•Extensive experience in Sanity Testing, Functional Testing, Integration Testing, Regression Testing, GUI Testing, Back-end Testing, Browser Compatibility Testing, Ad-hoc Testing, Black Box Testing, System Testing, Build Verification Testing, User Acceptance Testing (UAT).

•Extensively used Test Director/ Quality Center and JIRA & IBM CQ for Test management and Bug Tracking.

•Developed detailed and well documented Test Procedures, Test Plans, Test Cases, Scenarios, Test Deliverables and QA Metrics.

•Did Run Test Scripts from Test Suite using Selenium (Eclipse IDE) and validated Runtime Error Messages during Execution.

•Working Knowledge of Batch Processing.

•Expertise in cross browser and cross OS testing, IOS and Android application testing.

•Tested for the web-site compatibility on iOS/Android Devices for various POS.

•Validate Actimize system Alerts for corresponding OTFD transactions.

•Validate transactions after batch is run via ETL server/Autosys (Processing OPS rejects file).

•Experience in testing applications under Windows.

•High proficiency in scheduling, managing resources and activities across On-site as well as Off-Shore Teams (QA and Development).

•Proficient in Database (Oracle, SQL Server) testing skills using advanced SQL, PL/SQL.

•Experience in SOA/SOAP UI/ Web Services testing.

•Performed Device/Mobile testing to ensure the customer is provided with a high security to make any kind of transaction in order to prevent from fraud activity.

•Experienced in analyzing Functional Requirement Specifications (FRS) and conversant with System Design Specifications (SDS). Proficient in Technical and Business Writing,

•Proficient in using tools like Quality Center (HP-ALM), Rational Clear Quest, Rational Clear-Case.

•Good team player with excellent technical and interpersonal skills.

•Strong problem solving ability in diverse software environment.

Technical Skills:

Application/ Tools:

Quality Center, AutoSys, QTP, SOAP UI, Actimize, Test Harness, Mainframe/Host (FIS), First Data sys, Touchpoint, and Silk Test, Appian, IRIS, Wireshark

Defect tracking tools:

JIRA, Bugzilla, Rational Clear Quest, HP Quality Center

Languages:

C, C++, SQL, PL/SQL, HTML, CSS, JavaScript, VB Script, XML, PHP

Protocols:

Telnet, FTP, SNMP

Web Browser:

Netscape, Internet Explorer, Firefox, Chrome Safari

Databases:

MySQL, Oracle, MS Access, SQL Server 2000/2005/2008/2012, TOAD

Operating System:

UNIX, Linux, Windows 7 & 8, iOS5.1.1, Android 4.1.1/2.3

Other Tools/Applications:

MS Office, Adobe Acrobat, Putty, WinScp, VMware, JMeter, Citrix, VMware, GO-Global, Met frame, NetAnalyst, OrCAD, OPTNET, MATLAB/Simulink, Cadence Xilinx

Work Experience:

Bank of the West, San Ramon, CA Oct 2014 – Dec 2016

QA Lead / Sr. QA Analyst (IT Solutions Delivery)

Bank of the West is a regional financial services company provides a wide range of personal, commercial, wealth management and international banking services.

1) Card Services:

Card Services Division is responsible for all aspects of product management and development for the Bank's suite of consumer, business, and corporate credit and debit cards.

Card Services Division provides information on card products, market and competitive updates, branch reporting, and research insights.

Project#1: EMV Debit Chip Card Project:

Conversion from Mag-stripe to EMV card.

EMV Chip cards will protect against lost/stolen and counterfeit fraud, add more security via risk management parameters and dynamic authentication and facilitate broader acceptance, enhancing the overall customer experience.

Project covered two message exchanges, namely the exchange where TPT wishes to request PIN verification and PIN change through the PIN Service Gateway (VeriFone and Ingenico Pin Pads).

Project#2: Real Time Payments

Intent of the project was to update the format (batch file) of the Online Banking Credit Card Payments file to the Right Time Payments format and increase the frequency of the Credit Card Payments file from once a day to twice a day.

2) Check Deposit and Fraud Detection:

Check & Deposit Initiative is sponsored by Corporate Security and will utilize the IRIS platform to reduce deposit fraud losses through enhanced intra-day detection and better handling of suspicious deposits. This project will focus on implementation of Detica’s fraud detection, monitoring, and case management capabilities.

Fraud detection focus areas include:

Check Kiting

Return Deposit Items (RDI)

New Accounts Abuse

IRS Tax Fraud

3) BWIS (Banc West Investment Services):

BancWest Investment Services is a separate legal entity that is part of the WMG group at Bank of the West. It has lots of manual processes and processing times in several areas including and servicing accounts, Service Center Requests. These processes are currently driven by offline/manual tracking of distributions, multiple hand-offs, time consuming approvals & lack of easy access to account information without having much technology support. The intent of this project is to streamline the processes, embed & execute controls during appropriate process steps, automate business rules execution where possible and ensure timely tracking and completion of process steps and thereby entire processes.

Responsibilities:

Recent project included Functional testing for enhancement projects on TouchPoint (client-centric) for Sales, Services and Teller Applications for different Account types (Savings, Checking, MMS, Retirement, Mortgage etc).

Created Opportunities, Tasks, Referrals, Appointments, CRM Lead tasks via TouchPoint Sales Application.

Performed testing on Online Account Opening and did KYA and KYC for the Individual and Business Customers using TouchPoint Service Application.

Performed testing on Transfer/Deposit transactions for the Accounts/Cards via Teller Application.

Worked as QA lead representing TCoE team (Test Center Of Excellence), which provides End-to-End testing support across various teams at Bank of the West for CDFD and BWIS project.

Perform End-End testing that includes Functional, Integration and Regression testing.

Examine the Business Requirement Document (BRD), Functional Definition Document (FDD) and Technical Designs to create Test Conditions and Test Scripts with expected results.

Attend Scrum/Core team Check-in meetings to discuss the status and Action Items of the project.

Create Test Initiation, Test Estimation, Test strategy and Planning, Test schedule, Test Environment matrix, Project Timeline.

Upload the approved Test Plans in QC and SharePoint.

Input the Test Conditions and Test Scripts to the HP Application Life cycle Management (HP ALM) tool and tie them to BRDs.

Work with Subject Matter Expert (SME) in the corresponding subject areas on ambiguity around the BRD and Functional/Technical Designs and obtain their sign off on Test Conditions and Test Scripts.

Execute the test scripts that are created during the Test Planning stage.

Conduct Internal QA meetings to discuss the planning as well as challenges.

Write UAT test cases for Business Users and perform testing for the same.

Document results with supporting evidence in the HP ALM tool. Execution will be a combination of comparing the actual results with the expected results by means of visual examination of output or querying the backend databases.

Log Defects in the HP Application Life Management (Quality Center) tool.

Conduct Testing Check-in meetings and Defect meetings with Developers, SME’s, BA, PM on daily basis during test execution.

Generate Test Summary/Progress reports and defect reports from QC on a weekly basis.

Retest defects and review test results with SMEs to obtain their sign offs.

Perform Device testing on Appian application for BWIS project.

Participate in product design discussions and develop testing requirements and formulate them into test plans/test cases.

Validated error/message codes by capturing the Data/Packets using Wireshark for the PIN Management Project.

Access Mainframe/Host Environment to validate for suspicious activity by Adding/Modifying/Removing Hold on customer’s Account /(Back-End level validation) for CDFD Project.

Worked on IRIS Application (Front-End UI), that is used to create Hold on Suspicious fraudulent activity for CDFD (Check Deposit Fraud Detection) Corporate Security Project.

Used Appian application for BWIS (Bank of the West Investment Services), WMG (Wealth Management Group) project to create Service Requests and Open Accounts Online from Client side.

Performed KYA and KYC’s for the Customer using Appian Application.

Validated the test Cases in Test suite based on the Functional Testing Test cases.

Did Run Test Scripts from Test Suite using Selenium (Eclipse IDE).

Validated Run time Error messages from the log pane if any Test Cases Failed during execution.

Validated UI - Element pane based on the mapping document.

Managed Off-Shore and On-Site teams while working for WMG project.

Environment: Win7, SOAP UI, FD/Mainframe (Host 3270), HP ALM (Quality Center), Toad, MS Office, Appian, IRIS, Touchpoint, Selenium (Eclipse IDE).

Wells Fargo & Co. San Francisco, CA May 2013 - September 2014

Senior QA Analyst

Wells Fargo & Company is a diversified financial services company providing banking, insurance, investments, mortgage and consumer finance through stores, the Internet and other distribution channels across North America and internationally.

DCT’s Fraud Prevention and Authentication is a platform providing Wells Fargo consumer and business customers the ability to prevent any Fraud Activity electronically/online/Devices. The multi-tier system is a combination of UI for customers and a batch file system, which processes information and sends it to distinct internal and external processing endpoints. Information from various SOR’s is stored in the database that tracks all changes to the data.

Responsibilities:

Ability to review requirements, interact with cross-functional project teams and business users. Acted as a Liaison between Project/Business team and QA Engineers.

Prepared Test data as per the Business standards for various account types (Savings, DDA, EL, Mortgage/Home Equity Accounts)

Reviewed Technical Specs together with the development team and other project team members.

Ability to lead a project that includes creating estimates (sizing), resource management, team mentoring, defining roles and responsibilities, coordination of team activities and QA processes and managing the project's QA deliverables. Involved in all phases of SDLC Waterfall methodologies.

Wrote Test Plans in MS Word for Manual Testing, System Testing, Integration Testing, Performance Testing,

Regression Testing & reviewed their consistency with the business requirements.

Act as a lead in the creation, preparation, and conduct of QA reviews and the development and execution of test scenarios / cases and test scripts. Proficient in using HP-ALM for test management.

Work with project teams to design, implement, and test and deploy solution using the Agile methodology.

Performed Device/Mobile testing to ensure the customer is provided with a high security to make any kind of transaction in order to prevent from fraud activity.

Accessed Hogan Mainframe to verify/ validate customer information.

Validated Fraud/Auth Alerts in Actimize IRS system for corresponding OTFD transactions.

Validated transactions after batch is run via ETL server/Autosys (Processing OPS rejects file).

Performed extensive Batch Process Testing (for Account types Savings, DDA, EL, Mortgage/Home Equity Accounts etc). Tested numerous AutoSys jobs for Intraday, Nightly Batch, Weekly batch, Monthly batch including on-demand job.

Used Soap UI (SOAP, Xml) to manipulate and send the web service requests to test both internal web services.

Testing compliance GUI Front End Report & Batch reports.

Used Apache JMeter to do analysis of performance or to test the server/script/ behavior under heavy load (XML Request).

Extensively used TOAD /Oracle SQL Developer for Database Validation.

Verifying the stage tables, the physical tables and the core tables after the ETL procedures have been executed.

Performed Backend validation testing using SQL commands.

Log, track and verify resolution of software and specification defects. Provide specific guidance on defects to developers. Proficient in using Clear Quest for defect management.

Created & maintained Traceability between requirements and test cases and defects.

BCT-QA Team (Alerts):

Tested Alerts resulting from ‘Transfer Scheduling’ and ‘Inter FI DDA to DDA’.

3 types of Alerts QA notifications were implemented:

For Batch notifications QA uses Test Harness to inject the file on the server in the inbound directory and using AutoSys scheduling server (automatic every 10 mins) to run the batch jobs

For UI/MQ notifications, QA triggers these via WIB front-end or Test Harness.

For Web service notifications, QA triggers using Soap UI requests or through the test harness.

Attended project meetings, walkthroughs for the project.

Create ambiguity document which is internally reviewed, walked through with the project team, and issues are resolved.

Create requirement level sizing after requirements are base lined.

Create test data request which is submitted to the CICCT team.

Create test plan, internally reviews the plan with the Alerts QA team, and walks through the plan with the project team.

Create test specification document, internally review the document with the Alerts QA team, and walk through the document with the project team.

Validate the test data once test data request has been completed by CICCT team.

For specific projects, if required, QA creates schedule and timelines for co-ordination with other impacted groups to complete end to end testing.

Test execution and validation is done.

Daily Status is given to the Alerts QA Lead and defects are entered in Clear Quest. Status reports from Clear quest are created and provided in the bug meetings.

Store test results (screenshots of secure inbox, external plain text and html emails, mobile alerts) in the respective project folder in Shared (S) drive for both pass1 and pass2 rounds of testing.

Appropriate number of test cases (for each project completed) is added to the Regression suite of test cases.

Environment: WINSCP 3.7.2, Oracle 11g, TOAD 10.6, Putty, Soap UI 4.0.1, Ab initio,

Actimize Risk Manager 4.5, Server Monitor 4.9, Actimize Visual Modeler 4.9. HP Quality Center, 11, Rational Clear Quest

The Hertz Corporation., Park Ridge, NJ Apr 2012 - Apr 2013

Sr QA Analyst

Hertz (equipment) Supply Chain project scope includes the entire supply chain from

inventory management to shipping & delivery and other order management. Inventory

management and supply chain groups are working together to address critical dependencies

between processes like demand, supply, tooling and warehousing. It has been implemented

for maintaining the Demand, production, Supply, Shipping and purchase order processes.

Responsibilities:

Actively Participated in the business requirement and design sessions review meetings.

Prepared test plans, test strategies, test cases, test scripts, execution of test cases, logging defects into Test Management systems and provided varies project status reports to the management.

Executed various types of testing like regression, cross-browser, smoke testing, sanity testing, UAT etc.

Tested mobile applications on GSM, CDMA, and tablet across different platforms like IPhone, IPad, android cell phone and tablet platform.

Tested Web 2.0 Facebook, Twitter and email API integration to Main site.

Extensive experience on cross browser testing on IE 6,7,8,9 FF, Chrome, Safari and mobile browsers.

Tested for the web-site compatibility on iOS/Android Devices for various POS.

Used Mercury Quality Center for updating the status of all the Test Cases & Test Scripts that are executed during testing process.

Performed Black Box testing and conducted Functionality and Regression testing on various phases of the Management software.

Involved in validating numerous customized set of Web Services to support the unique needs of the application.

Used Soap UI (SOAP, Xml) to manipulate and send the web service requests to test both internal web services within Hertz as well as external public web services.

Used Soap UI to handle xml files, set checkpoints and creating a regression test pool for new test cases to be automated.

Have used Omniture Digital Debugger that can easily see exactly what is being captured in Site Catalyst in any web page.

Involved in writing detailed test plans and test cases to verify functionality and adherence to business requirements.

Extensive experience in working on various POS, member module, and user profiles etc.

Tested portal applications and also role based navigations, translations, single sign-on with other systems.

Performed lead responsibilities in setting test system, test data and in performing other system integrations and also involved in knowledge transfers sessions, business requirement meetings.

To set up system integration testing, communicated with other system team for an environment setup and format file expecting form them and file format going to the other system to have tight system integration.

Involved in day to day meetings with business users, business analysts and development teams to talk about the change requirements.

Participated in BRD signoff meetings, change control meetings, UAT meetings, business sign off meetings and production smoke tests.

Involved in User guide preparations and conducting business users training sessions.

Environment: Oracle 10g, PL/SQL, Data Stage 8.1, JIRA, Putty, TOAD, CA

WORKLOAD.

MYCOM, Dallas, TX Mar 2010 – Mar 2012

QA Engineer

MYCOM is a leading global provider of best-in-class OSS Service Assurance Software solutions and innovative ICT engineering services to the telecom industry and has grown due to its exceptional vision and leadership in the development of 3/4G technology. The expertise gained in these technologies has enabled MYCOM to pioneer the performance management of such 3/4G networks, and achieve a leadership position today in the performance management and service assurance of advanced convergent telecom networks.

Responsibilities:

Involved in gathering Business Level Requirements and reviewed manual testing methods.

Prepared Test plans which includes an introduction, various test strategies, test schedules, resources and roles, test deliverables, etc.

Responsible for writing Test cases to cover overall quality assurance using Excel.

Performed initial manual testing of the application as part of sanity testing.

Cross browser testing, cross platform testing, integration testing, Tested mobile applications on GSM, CDMA.

Performed various tests such as positive, negative to check business functionality manually.

The tests also included GUI testing: Testing for validation and display of screens.

Created dummy accounts on the system and verified the account generation process and data integrity (using SQL).

Prepared complex queries to retrieve data for database testing.

Developed Shell Scripts to automate loading processes.

Writing shell scripts to run batch processes and to run Oracle background\Processes.

Interacted with the development team to assure that all the defects are addressed in time.

Participated in the team meetings to discuss the issues arising out of testing.

Helped develop and maintain Customer Information Questionnaire (CIQ) data fill.

Have used Unix based scripts to access/modify any information from Node B’s.

Environment: AutoSys r11.0, Quality Center, TOAD, Oracle 10g, Oracle PL/SQL, Clear Quest.

T.V.S Interconnect Systems, Bangalore, India August 2006- Dec 2007

Intern Management Information System Analyst

Responsibilities

Worked as a Co-coordinator between the Users and the different teams involved in the application Development (Operation and maintenance) for the better understanding of the Business and IT Processes.

Wrote SQL Queries in Query Analyzer to insert and retrieve data from database.

Maintained electronic equipment’s through the co-ordination of maintenance teams.

Kept track of all the site related operations, mostly involved in day to day activities after the installation of heavy equipment’s.

Provided feedback to vendors and engineers to contribute to the improvement of test procedures and manufactured equipment’s.

Environment: QTP, Quality Center, VB Script, My SQL, HTML, XML, DOM, Java, J2EE.

Education & Professional Certifications:

•Master’s in Electrical Engineering from California State University, Long Beach CA.

•Software Tester (ISTQB Certified Tester)

Professional references: Available upon Request.

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