Pradeep Dadi

aczjd1@r.postjobfree.com

859-***-****

PROFESSIONAL SUMMARY

Completed 7.5 Years of Siebel Experience and worked as Siebel Configurator, Developer, Support and Admin in various Siebel versions – IP 2014,8.1,8.0,7.8.

Extensive experience in Siebel CRM version Open UI IP 2014,8.1, 8.0, 7.8.

Modified Siebel UI design as per Customer requirement by customizing Jquery,CSS,PR files.

Worked in IP 2016 Mobility,POC’s.

Integration with Google maps,Auto complete.

Experienced in Customizing the Siebel Open UI Application.

Implemented Siebel Open UI Functionalities to simplify existing HI Functionalities: Drag Drop, Collapsible, Notifications..etc.

Siebel Integration with other systems using Web Services and HTTP/XML/JSON methodologies.

Experience in the implementation of Business process automation using Business Services, Work Flows, Assignment Manager and State Models.

Functional Expertise in different areas like Field Service, Opportunities,Accounts,Order, Asset Management

Siebel Integration with other systems using Web Services and HTTP/XML methodologies.

Experience in requirement gathering, Solution, Design and building prototype.

Expertise in Workflows, Configuration and Scripting.

Expertise in EIM Loads, PL/SQL Procedures.

Expert in Performance tuning with Oracle

Expertise Unix/Shell Scripts.

Experienced in handling large team in Onsite offshore model.

Expertise in Production Admin tasks

Experienced in Siebel CTI

Experience in OPA Rules administration

Highly proficient in Integration of Siebel Application with other legacy applications using Siebel Integration Tools; EAI, EIM, eScript, VBC's, Integration objects, Web Services, Siebel Portal framework, symbolic urls and EBC,HTTP

Experience in integration,Unix/Shell Scripts.

Decision making ability to establish priorities, credibility, and balance with the organization's competing priorities involving multitasking and the ability to manage & plan work.

Creative thinker and analytical problem-solver with ability to work in agile delivery methodology, time-sensitive environments while committed to deliver timely, accurate and quality work.

TECHNICAL SKILLS

Applications: Siebel IP 2014,8.1.1.11,8.1.0.7/7.8/Siebel eService/Sales/Call Center/Field Service

Siebel Modules: Accounts, Contact, Pricing Administration, Activities, Asset Management,Service Request,Orders.

Platforms: Windows XP/NT/2000, Solaris/UNIX DOS

Web Technologies: Jquery,VB Script, Java Script, XML

Middle-ware: Web Methods,MQSI

Languages: FORTRAN, C, Visual Basic, eScript,Java,PL/SQL

RDBMS: Oracle 8.0/9i/10g/11g, SQL Server7.0.

EDUCATION

B.Tech Information Technology

AWARDS:

Awarded “Best Debutant” with in the Lexmark Account level during the period 2010.

Feather-in-my-cap award was given by Project Manager for the good performance.

Project 1

Client: Lexmark International Inc. June 2016 – Present

Project: Lexmark CI Lead – Open UI

Role: Siebel Lead

Lexmark International Inc is using Siebel Service application to manage all the printers and service parts information for their MPS business. Lexmark is moving from their legacy system – Consumable Management System(CMS) to Siebel application to manage their MPS business in Siebel.

Roles & Responsibilities:

Performed complete technical design, development and deployment of full scale Siebel Call center/Field Service

Application. Designed and Configured Workflow processes and Workflow policies for the automation of the business tasks.

Integration with Google maps Auto complete

Worked in IP 2016 Mobility,POC’s.

Modified Siebel UI design as per Customer requirement by customizing Jquery,CSS,PR files.

Modified/created standard business components & business objects.

Implemented Siebel Open UI Functionalities to simplify HI Functionalities: Drag Drop, Collapsible, Notifications.

Add or update the OPA rules and debug OPA issues.

Designed and configured MVG applets, Pick Applets, Associate applets, List, Form applets, Pick lists, Joins and Links as per customer requirements.

Customized Siebel Database tables to include extension columns to map new Business Component fields.

Created internal and external Integration Objects and wrote eScript code to transform incoming customer codes data from external systems in to Siebel Data.

Configured Repeating component Requests for batch processing.

Involved in Sales/Service requirement gathering and worked on CR’s and fixing the defects.

Providing warranty support posts go live.

Participate and understand project audits

Performed complete technical design, development and deployment of full scale Siebel Service application.

Designed and Configured Workflow processes and Workflow policies for the automation of the business tasks.

Extensively involved in using eScript to code the Siebel events and implement business logic at client level.

Environment: Siebel Service, Call Center applications 8.0/8.1, Solaris, Oracle 11g, Siebel OpenUI (IP 2014)

Current Project II

Client: Lexmark International Inc. Oct 2014 – June 2016

Project: Location Based Services – Open UI

Role: Siebel Developer / Module Lead

Lexmark International Inc is using Location Based Services to manage all the managed assets to provide physical location of assets as well as the contextual awareness of the asset performance and utilization and user behavior.

Roles & Responsibilities:

Performed complete technical design, development and deployment of full scale Siebel Call center/Service/Portal

Application. Designed and Configured Workflow processes and Workflow policies for the automation of the business tasks.

Modified Siebel UI design as per Customer requirement by customizing Jquery,CSS,PR files.

Implemented Siebel IP 2014 new features in the existing functionalities.

Experienced in Customizing the Siebel Open UI Application.

Modified/created standard business components & business objects.

Implemented Siebel Open UI Functionalities to simplify HI Functionalities: Drag Drop, Notifications.

Have good exposure to basic Siebel Administration tasks like creating Jobs, Responsibilities, LOVs, registering Views etc

Customized Siebel Database tables to include extension columns to map new Business Component fields.

Supported system testing, UAT, and performance testing activities.

Experienced in Customizing the Siebel Open UI Application.

Preparation and continuous update of all required documents

Designed and configured MVG applets, Pick Applets, Associate applets, List, Form applets, Pick lists, Joins and Links as per customer requirements.

Designed and implemented of changes in Siebel application based on the specification in the customer requirements

Created internal and external Integration Objects and wrote eScript code to transform incoming customer codes data from external systems in to Siebel Data.

Configured Repeating component Requests for batch processing.

Participate and understand project audits

Performed complete technical design, development and deployment of full scale Siebel Service application.

Designed and Configured Workflow processes and Workflow policies for the automation of the business tasks.

Environment: Siebel Open UI (IP 2014), Windows, Oracle 11g

Project III

Client: Lexmark International Inc. Dec 2013 – Oct 2014

Project: Lexmark MPS Deployment Phase 2

Role: Siebel Developer

Lexmark International Inc is using Siebel Service application to manage all the printers and service parts information for their MPS business. Lexmark is moving from their legacy system – Consumable Management System(CMS) to Siebel application to manage their MPS business in Siebel.

Roles & Responsibilities:

Performed complete technical design, development and deployment of full scale Siebel Call center

Application. Designed and Configured Workflow processes and Workflow policies for the automation of the business tasks.

Supported system testing, UAT, performance testing and post production support activities

Modified/created standard business components & business objects.

Add or update the OPA rules and debug OPA issues.

Designed and configured MVG applets, Pick Applets, Associate applets, List, Form applets, Pick lists, Joins and Links as per customer requirements.

Customized Siebel Database tables to include extension columns to map new Business Component fields.

Created internal and external Integration Objects and wrote eScript code to transform incoming customer codes data from external systems in to Siebel Data.

Configured Repeating component Requests for batch processing.

Involved in Sales/Service requirement gathering and worked on CR’s and fixing the defects.

Providing warranty support posts go live.

Participate and understand project audits

Performed complete technical design, development and deployment of full scale Siebel Service application.

Designed and Configured Workflow processes and Workflow policies for the automation of the business tasks.

Extensively involved in using eScript to code the Siebel events and implement business logic at client level.

Environment: Siebel Service, Call Center applications 8.0/8.1, Solaris, Oracle 11g

Project IV

Client: Lexmark International Feb’10 – Dec 2013

Project: Production Support

Role: Siebel Developer

Project involved providing 24x7 Production support to the Siebel business users and Environment support across the globe in order to maintain high availability of the production environment. At Lexmark, we have a strategic UNO application consist of three modules (i.e) Sales, Services and Call Center. Lexmark Siebel service system is used by call center agents to check warranty on printers and to provide service over the phone and through emails. Sales representatives use Siebel sales application to work on opportunities, plan campaigns and marketing.

Roles & Responsibilities:

24/7 production support and handle production support calls.

Provide quick resolution to the priority tickets.

Followed ITIL process for Incident Management and Problem Management

Participate and understand project audits

Responsible to do Code deployment into Production.

Carry out SRF build in Prod environment

Migrate the code changes to Prod environment

Run the DDL sync to reflect the schema changes

Siebel application administration tasks

Start/Stop of Siebel Enterprise Servers

Basic Sanity testing and Integration applications connectivity and data flow check

Involved in Sales/Service requirement gathering and worked on CR’s and fixing the defects.

Responsible for creating High and Low Level Design documents.

Installation and configuration of Siebel Gateway server, Enterprise server and documentation of all the steps with screen prints.

Enabling/Disabling server components, Component Groups, Scheduling Repeating Component Requests, Modifying the eapps.cfg file

As process improvement & value addition to the project I have built various tools:

To help in performing day to day Admin tasks like server monitoring, server components monitoring

To help in Release related activities like moving the code to various servers.

Automated alerts to group members related to system issues to keep system stable.

Created documents on production support issues. These documents helped as reference guide for everyone and were effectively used by team.

Involved in weekly System maintenance activities.

Worked on Integration issues and actively co-ordinated with middleware teams.

Lead the RCA meeting on Sev1 and Sev2 issues.

Did troubleshooting of the EIM load issues.

Created SQL file to load data from flat file to EIM table. Created ifb files to load data from EIM table into Siebel Base Tables. Massaged the data into EIM table before loading into Base Tables. Worked on Contact, Account, Address Objects, Opportunity/Revenue and Activities.

Environment: eService,Call Center, Siebel Sales and Services application 8.0, Solaris, Oracle 10 g

Contact this candidate