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Customer Service Administrative Assistant

Location:
Charleston, SC
Posted:
March 29, 2017

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Resume:

BRIDGETT S. BARNETT

**** ********** **., ***. ***

NORTH CHARLESTON, SC 29406

CELL NO. : 315-***-****

Email Address B aczj3r@r.postjobfree.com

OBJECTIVE CAREER:

Seeking a position within a company that would allow me the opportunity to utilize the skills that I acquired from working 10 years with The Bank of New York Mellon Corporation. QUALIFICATIONS & ACHIEVEMENTS:

● Excellent interpersonal and communication skills.

● Proficient in administrative duties and the ability to accurately type 75 wpm.

● Highly organized and detail oriented.

● Listen carefully and attentively.

● Use professional language, tone, style and structure in communications.

● Ability to work well under pressure, while handling stressful situations and effectively satisfy customers needs.

● Exceptional Customer Service Skills.

● Very proactive when handling multiple job duties simultaneously.

● Exceptional time management skills and the ability to multi-task in order to complete all job duties.

● Profess accurate attention to detail, with good calculating skills. COMPUTER & TECHNICAL SKILLS:

Windows XP; Microsoft Office; Microsoft Excel; Microsoft Outlook; and Lotus Notes. EDUCATION:

Majored in Secretarial Science at Delhi Agricultural & Technical College, Delhi, NY 1979-1981 Studied Business Administration courses at Benedict College, Columbia, SC 1981-1982 Presently attending Miller-Motte Technical College, North Charleston, SC 2016 to Present EMPLOYMENT:

The Bank of New York Mellon Corporation, East Syracuse, NY - From 10/10/ 2006 to 10/14/ 2016 Job Title: Settlement Operations Administrator:

Processing money movement requests for several Operational Groups, that include Unit Investment Trust; ETF Services; First Trust; Closed End Funds and Billing. Responsible for allocating Incoming Money, Outgoing Money and Internal Money through various Operational Systems such as TAS?ASP; IMMS/GSP; Micro Cash; C2IMS; RAPS; and TIMS, ensuring that all daily work from the Administration Group is processed accurately and in a timely fashion. Inputting all transactions and activities of Trusts received through Ticket Information and Movement Systems (TIMS) or Paper Tickets from the Operations and Administrator Groups. Controlling Wires through a Wire Control Database for numerous clients, such as, First Trust Bank; Merrill Lynch; JP Morgan Chase Bank; and Wells Fargo Bank, as well as, many other Financial Institutions, while ensuring that all proper procedures are followed and adhered to in compliance with mandatory policies implemented to ensure accuracy of all Wire Accounts. As well as, daily operational functions performed, are processing and batch all direct data to TAS, General Ledger and DDA Accounts; Process Real Time Request; Input, Release and Maintenance of all Wires for UIT; First Trust; ETF Services; and Closed End Fund Divisions. Also, knowledgeable and proficient on Accounts Processing Systems in DTC, with the ability to accurately process daily work consistently.

Deluxe Financial Corporation, Syracuse, NY From 2000 - To 2006 Job Title: Customer Service Representative:

Taking numerous inbound and outbound telephone calls to process check orders; processing orders in the database; assisting customers in choosing checks, as well as, checking products. Received numerous Quality Awards for possessing excellent customer service skills. Promoted to: Administrative Assistant:

Responsibilities included tracking employee’s customer service performance onto a spreadsheet to keep track of their daily accuracy scores; assisted Recruiter with the interviewing process of applicants; and scheduling appointments.

Hyatt Legal Services Law Firm, Syracuse, NY From 1990 - To 2000 Job Title: Legal Assistant:

Assisted two attorneys in preparing legal documents, such as, Bankruptcies, Real Estate documents; Divorce paperwork; and various other legal assignments. Also, scheduled court appearances; and client appointments; as well as, responsible for daily monetary transactions for bank deposits and various other office duties.

CERTIFICATES, AWARDS & AFFILIATIONS:

Received numerous Quality Awards for outstanding customer service skills; and member of The Diversity Team and Activities Committee.

REFERENCES:

Furnished Upon Request.



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