Jenifer Burke

**** ****** *****, ********, ** *1710 561-***-**** aczj29@r.postjobfree.com

Professional Profile

Experienced and adaptable professional with exceptional organizational and problem-solving skills. Solid track record and deep understanding of all aspects of Project Management, People Management and Financial Management. Driven to meet goals and accomplish multiple tasks within a department. Adept at revenue reporting, file management, staff development and training. Long-term assignments working within organizations, such as healthcare management companies and school districts, creating systems and accomplishing goals. References available at request.

Objective

To obtain a challenging position utilizing well-honed skills to affect positive change in an organization.

Career Summary

1/9/2017 - present

HEALTH PLUS MANAGEMENT, LLC, Garden City, NY

NO FAULT ARBITRATION AND LIEN MANAGER

Received promotion to Manager of two departments.

9/2014 – 12/2016

HEALTH PLUS MANAGEMENT, LLC, Garden City, NY

NO FAULT ARBITRATION MANAGER

Received promotion to Manager from Entry Level position at the company.

Health Plus Management, LLC, a physician practice management company, represents physiatrists to help them achieve the dream of independence, autonomy, financial security and ownership. Business Expertise supports clinicians' financial, operations, IT and managerial excellence in addition to providing marketing and advertising. The company provides effective solutions for physicians who wish to outsource their practice's non-medical functions. Employees manage the daily non-medical operations for independently-owned physician practices throughout New York. Health Plus Management, LLC covers all aspects of collections for over 20 physical therapy offices in the Long Island, NYC, and NJ areas. The Senior Management team, who I report to, consists of three managers, a Revenue Cycle Manager, and two Regional Managers. As the No Fault Arbitration and Lien Manager with nine direct reports, we are responsible for over $10 million dollars in collections between both departments in 2016. As part of a team, I have been responsible for growing the company's arbitrations collections revenue from $5 million dollars to $7 million dollars within one year. The increased revenue was due to my efforts in employee development and creating better system processes. More effective processes were put in place which allowed the department to double the number of files submitted.

Lien Management:

Audit monthly aging reports and ensure timelines for lien execution and reconciliation are met.

Make inquires with outside attorney’s offices regarding overdue payments.

Utilize the following software to accomplish these specific tasks: Access, Excel, Word, Nextgen, PMP, Google Drive for reporting.

Oversee operations for a $2.5 million-dollar Lien Department.

Arbitration & Project Management:

Developed generalist's knowledge of arbitration law and insurance law to effectively manage the department.

Arbitrate cases in coordination with an outside attorney's office.

Responsible for reports including monthly aging, high balance, arbitration reconciliation, hearings and decisions, weekly discharge, proof of mailing, tasking and payment posting.

Designed updated filing systems and implemented more effective procedures for arbitration files, paperless processes and secured file sharing.

Supervise the maintenance of organizational databases, archives and administrative files.

People Management:

Responsible for human resources functions such as performance, evaluation and training for all incoming department employees.

Trained nine employees on departmental responsibilities and tasks including billing, correspondence, drafting documents, insurance requests, system software and file prep from initial hire.

Created a conveyer belt system with staff to increase production and maximize turnaround time.

Direct training and staff development designed to maximize productivity and revenue potential.

Developed programs for new hires and employees to enhance the efficiency of systems.

Financial Management Responsibilities:

Oversee operations for a $7.5 million-dollar Arbitration Department.

Demonstrated the ability to take on new challenges to develop revenue generation with revenues from $5 million dollars to $7 million dollars.

In-depth understanding of department's revenue status and potential from analysis of reports.

Present financial status and department updates to senior management at Weekly Revenue Cycle meetings.

Responsible for financial goal setting weekly, monthly and quarterly through reports.

9/2011 - 8/2014

HEALTH PLUS MANAGEMENT, LLC, Garden City, NY

NO FAULT ARBITRATION/LIEN DEPARTMENT

Assisting Managers

Began in entry level role and excelled in all aspects of the position while working in collaboration with company's arbitration attorney. Assistant Manager Responsibilities:

Developed familiarity with department functions by preparing files for no fault arbitration: processing bills, reviewing medical records, denials, proof of mail, and other necessary information.

Accurately maintained target spreadsheets in Excel in order to track hearing dates, arbitration decisions and awards.

Assisted attorney to expedite weekly audits.

Tracked and verified that liens were fully executed and negotiated for settlement.

Reconciled accounting with attorney and accounting department for all department arbitration awards and ensured timely receipt of completed arbitration awards.

12/2003 - 8/2011

ADDISON MIZNER ELEMENTARY SCHOOL & SUMMER CAMP,

Boca Raton, FL, ACTIVITY LEADER/ASSISTANT DIRECTOR

Addison Mizner is a public elementary school in the Palm Beach District. Collaborated with the Director on the overall organization, direction and supervision of the School Aged Child Care Afterschool program and Summer Camp.

Spearheaded the simplification of the school's financial management program by moving files to Excel converting approximately 400 files.

Displayed organizational skills implementing daily activity schedules and ensuring counselors supervision of daily activities. Developed management and people skills ensuring counselors initiated, developed and maintained positive relationships with students.

Education and Skills

Palm Beach State College, Boca Raton, Florida, Liberal Arts. Lawrence High School, Lawrence, NY

Proficient in: MS Outlook, Word, Excel, Google Drive, Practice Made Perfect (PMP) and Nextgen.

Arbitration & Insurance Law

Operations

Department Operations

Tracking Revenue Cycle

Updating Department Systems

File Maintenance Management

Excel Spreadsheets

Project Management

Database Management

Weekly Audit & Review

Quarterly Reporting

Financial Management

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