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Customer Service Medical

Location:
Lutherville-Timonium, MD, 21093
Posted:
March 29, 2017

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Resume:

Diene Kaba

**** ******* ******

Towson Maryland *1286

Cell: 347-***-****, aczj25@r.postjobfree.com

OBJECTIVE

I am interested in applying to work in Medical office managers, Electronic health records, Medical Administrative Assistant.

SKILLS

● Knowledge of Medical Terminology

● Anatomy, Physiology, and Pharmacology

● Knowledge of HIPAA / Patient Confidentiality

● Typing, 10Key, Data Entry

● Patient Appointment Scheduling

● Greeting and Directing Patients

● Microsoft Office (Word, Excel)

● Customer Service (In Person and Via Telephone)

● Ability to respond to patient calls in a high volume practice, take messages, & provide accurate information

● Preparing charts, Preadmissions, and Consent Forms

● Patient Registration: Insurance Verifications and Pre-authorizations

● Filing Patient Medical Charts / Electronic Medical Record (EMR)

● Preparation of Prescription Refill Requests

● Writing Physician Correspondence

● Verifying and Updating Patient Information

● Ordering Supplies and Collecting Patient Copays

● Professional, Courteous, Friendly, Tactful

EDUCATION

Medical Office Manager – Career Step January 2016

Certificate of Graduation

● Medical office courses, including: electronic health records, medical record management, medical law and ethics, anatomy, healthcare documentation and reimbursement, medical terminology, medical office software, etc.

● General office courses, including: typing, Microsoft Word, Microsoft Excel, grammar, punctuation, payroll, collections, accounts payable, clinical procedures, scheduling, front office operations, billing and insurance, HIPAA, telephone procedures, medical office management, etc.

College of New York 2007

Bachelor of Science in International Studies

EXPERIENCE

Receptionist, Army Health Clinic, Grafenwoehr, Germany July 2014 December 2016

● Served patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

● Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

● maintained patient accounts by obtaining, recording, and updating personal and financial information.

Store Associate, Madigan Express, Tacoma, WA December 2012 June 2014

● Received and greeted customers on a daily basis and determined their needs and want which aided in enhanced customers service.

● Maintained sales records for inventory control which aided supervisor’s ability to maintain adequate stock throughout store.

● prepared sales contracts and accepted payment through cash, check and credit card. Softline Merchandiser, KMART, Tacoma, WA May 2011 November 2012

● Assisted the customers with questions regarding clothing and prices correctly according to company standard.

● Setup promotional ad materials and removed after promotional event was complete.

● Addressed difficult customers with assistance and found solutions to issues as they arose which created a high customer

Service environment.

Assisted Manager, Zaro’s Bread Basket, NY, NY October 2007 May 2011

● Assisted customers and properly merchandise product, price marking, and restocking cases and price correctly according to company standards.

● Assumed the responsibility of the General Manager in his absence.



Contact this candidate