IBM Global Business Services
Jagindranath Gurusamy PMP, ITIL
678-***-**** / aczizh@r.postjobfree.com
Atlanta, GA
Professional Summary:
PMP certified experienced Project Manager with 12+ years in IT with 8+ years in Project Management, 3+ years in Program Management
Very good Knowledge of PMBOK and PMI principles having executed multiple projects in Waterfall, Agile and other SDLC Methodologies
Worked with global customers like SunTrust Banks, Wellpoint Health Netrworks, IBM Global Services and possess global exposure of working for clients in USA
Solid Industry experience obtained working on HealthCare, Banking, Finance Industries and Market Data Analysis with the exposure of ITIL Process
Successfully executed projects on fixed bid, T&M & Staffing
Experience in leading and managing teams and handled multiple roles like Delivery Manager, Project Manager, Project Lead, Onsite Coordinator and System Analyst
Having unique knowledge in the Document Content Management tools such as FileNet P8, Image Manager and ImagePlus for OS/390 dealing with DB2 Large Objects
Extensive experience in Mainframe Environment using MVS,CICS,COBOL, DB2,PL/1,JCL and VSAM technologies and very good understanding on the IBM/FileNet Technology
Extensive client facing and business development experience with complex technical service offerings
Aggressively work with development teams, quality assurance teams, designers, and management to ensure & deliver the most valuable products
Manage towards results using fact-based processes while always striving to improve those processes in an agile environment
Identify, manage project risk, mitigation, contingency plan, budget, track revenues, gross margins, expenditures, change management, issue management, deployments & rollout’s
Track and report project status on a regular basis, including escalating issues that require management attention
Mentor and coach team members to ensure short-term tasks are successful while continually developing their skills
Certifications & Achievements
Project Management Professional (PMP) by Project Management Institute (PMI)
IT Infrastructure Library (ITIL) V3 Foundation Certificate in IT Service Management
IBM Certified Solution Designer – DB2 Business Intelligence(BI)
IBM Certified DB2 Database Associate
Best in IBM Bravo Award for providing training on COBOL and PL/I thru CoC
Best in IBM Bravo award for leading the ASCA self certification process
Trained in IBM FileNet P8 Platform 5.0: System Administration and Implementation
Manager Choice Award for all quarters in 2015, 2016
Technical Purview
Languages JCL, IBM PL/I, VS COBOL, Rexx, CICS, C, C++, Lotus Script, VSAM
O/S IBM OS/390, z/OS, VM, Windows 2000, UNIX
Front End TSO / ISPF, D2K, CICS, VB 6
Database Oracle, SQL, DB2, Terradata, Hadoop
Data Mgt tools Brio Explorer, Query Management Facility and SPUFI
ECM Products IBM FileNet P8 4.5/4.0/3.5, DB2 ImagePlus for z/OS
Mainframe Tools SCLM, OPC, RMDS, File Manager, File Aid, Omegamon, DB2 Admin
Tool, CA7, XPTR, Endevor, QM
Banking ECM Tools IWPM, FEM 5.0, PCVision, Series 3000, MVS index, MVS store,
Faxutil, HPSC, HPQC, LDPRS, RightAnswers, Share Point
Health Care tools SNOW, OWEN, Endevor Compare, Sharepoint, CQ, JIRA
PM Tools MS Project, Visio, MS Office, Primavera, APM, WOTL, JIRA
Quality SEI-CMM Level 5, SEI-CMMI Level-5, RPM, RTC, CQ
Domain Banking, Finance and Market data analysis
Education:
Master of Computer Applications from Madurai Kamaraj University, Tamil Nadu
Bachelor of Science from Bharathiar University, Tamil Nadu
Professional Experience
#1 Feb 2014 – Till Date Project Manager - NE RM/CM,
WellPoint Health Networks,
Atlanta, GA USA
Project Description:
Serving as IT Project Manager for NE Release Management/Config. Management of ACES and CHIPS platforms at Wellpoint Inc. Working closely with the Wellpoint IT managers, Production Support Managers and Enterprise Release Managers on the release planning, Control & Execution, Cross dependencies and Implementation Planning. This team provides a repeatable process for planning, building, deploying and monitoring system changes and enhancements into the production environment
Responsibilities:
Manage and lead the monthly scheduled releases and weekly off-cycle releases working closely with the Business Release Manages, Wellpoint IT managers, Wellpoint IT SMEs, Delivery team, Testing team and Vendor teams
Address issues that release components are experiencing – inability to meet release milestones, overlap with other components or off cycle releases, projects needing to back out before or after release
Work with WellPoint IT Project Managers to prepare release plans for all products and application roll out for Claims work stream. This involves several products from different vendors
Resolve Implementation issues by bringing various teams together such as Project Business Sponsor, Wellpoint Claims Delivery and multiple vendor teams. Work closely with the Wellpoint IT SME's and Vendor teams (IBM, CTS, Accenture & UST Global) to understand and assess the change proposals as part of change management on weekly basis
Oversaw in the hardware evaluation, installation and configuration of the Mandate PORs and SSCRs implemented in the Claims / Provider areas
Perform ongoing risk assessment during the release and develop mitigation plans accordingly. By actively managing the release of changes into our production environment, thus reduces risk, increases quality, support system stability and reliability of domains
Participate in daily testing defect meetings and weekly core team meetings with WP IT PMs, SMEs, Vendor technical teams and Vendor Testing teams for each release to track overall health of release
Worked with the Vendors on the techhnical infrastructure of tne new application added on ACES platform, including hardware and software desired
Responsible for the final release gate attestation for ACES and CHIPS platforms to provide the approval sign off for prod readiness Implementation
Responsible for managing and successful implementation of the monthly scheduled releases (defined by release calendar) and weekly off-cycle releases (Only on Fridays) working closely with the EMS, CMS, Operations, Scheduling and DBA teams
Make sure that all POR/SSCR/LO efforts are implemented successfully and develop the lessons learned and mitigation plans for future releases based on the post implementation issues reported
Report the monthly Metrics & Dashboard for the ACES to the Client senior management and weekly progress scorecards of SIT/UAT and QIA testing percentage
Facilitate the Scrum process (daily stand-ups, sprint planning, backlog grooming, sprint reviews & retrospectives) for SSCR and LO efforts
Successfully delivered SSCR and LO efforts built on Waterfall-Agile(Hybrid Model)
Propose different cost effective engagement models to mitigate the risks to management based on the LLs reported
Monitor the major tasks, milestones, and participate in major deliverable reviews for the Release as per the enterprise release calendar
Ensure project readiness for production and ensure that the project follows Wellpoint’s Implementation standards and guidelines, release and implementation methodology successfully
Responsible for creating the weekly release readiness report for Enterprise release management team for ACES and CHIPS domains
Work with Enterprise release management teams to ensure the release readiness of all PORs/SSCRs/LOs items in the release by certifying the testing completeness and defect status on ACES & CHIPS domains
Environment: MS-Project, IBM Mainframe, SharePoint, DB2, IMS, CICS, JCL, JIRA, CQ, SNOW, OWEN, UNIX, MQ, CA-7, Endevor compare, RTC, RPM, IBM Clarity, CA Rally
#2 Apr 2012 – Jan 2014 Project Manager,
HIX Integration & BnB Applications,
WellPoint Health Networks,
Richmond, VA, USA
Project Description:
WellPoint is one of the largest health benefits companies in US, with nearly 34 million members. WellPoint’s managed care plans include preferred provider organizations, or PPOs, health maintenance organizations, or HMOs, point-of-service plans, or POS plans, traditional indemnity plans and other hybrid plans, including consumer-driven health plans, or CDHPs, hospital only and limited benefit products. ACES is the core business system of Anthem BCBS in North East US.
Responsibilities:
Manage and lead Client’s delivery team from technology and Implementation perspective. Document the project's measurement and alternate delivery plans for implementing a technology solution within the scheduled release
Lead the overall delivery of projects, Small Size Change Requests (SSCR) and Lights On (LO) activities within the scope of Claims Delivery work stream at WellPoint in the Scheduled and Off-cycle Releases
Account Growth and Prepare Conditions of Satisfaction (COS) card and target to achieve high client satisfaction
Guides teams in the adoption of Agile software development practices (writing user stories, release schedules and integration planning, scrum meetings, velocity and capacity planning).
Coach and mentor Scrum Masters, Product Owners and Developers with regards to the application of Agile practices
Manage pre-engagement work which includes defining and closing opportunities, determining engagement scope, financial projections and formulate initial solutions in all portfolios
Provide Implementation direction, guidance and mentoring for technologies related to Claims, Enrollment & Billing and Claims Provider platforms
Executed the hardware evaluation, installation and configuration of the HIX integration project working along with ISG group
Work with the vendors and client’s delivery team to resolve any high priority, critical technical issues and ensure compliance with WellPoint SLA specifications, corporate policies, procedures, and quality standards
Manage IBM Global Resources and the client FTE by assign tasks and monitor to ensure timely completion with highest quality standards
Work with different teams within IBM for prospective bids and proposals concerning new projects. This involves responding to RFPs, SOW, providing effort and schedule estimates, resource requirements, working with solutioning teams to get the work products approved
Conduct regular meetings with client to discuss about strategies and making continuous improvements in delivering high quality service to the client
Engage with Wellpoint IT SMEs and make sure LOEs are prepared and communicated as defined in WOTL (Work Order Tracking Log)
Responsible for Process Reviews, Product Reviews, Monthly Metrics data, Defect Reviews, Look ahead and Lessons Learned
Conduct RCA for any missed SLAs or Post Prod Defects and Closure of the action items and come up with the preventives actions for future implementations
Maintain issue log & risk log on weekly basis and circulate to management on monthly basis. Review the log with the team and make sure the action items are closed on time
Provide monthly capacity forecast & Manage resource requirements for timely fulfilment working closely with the IT managers and competency teams
Validate the time & effort spent burn ratio against ILC and Planview based on the clocked hours for all team members to maintain the target utilization ratio at organization level
Obtain and provide information, data, decisions and necessary approvals for successful integration for offshore based on the successful implementations and also the issues reported after the implementation
Environment: MS-Project, IBM Mainframe, SharePoint, DB2, IMS, CICS, JCL, JIRA, RPM, CQ, SNOW, OWEN, UNIX, MQ, CA-7, Endevor compare
#3 Jan 2009 – Mar 2012 IBM Prod. Support Manager,
SunTrust Banks Inc,
Atlanta, GA, USA
Project Description:
Imaging & Workflow is the one of the technology work stream in the bank which deals with high volume Document Management and Work Flow Systems such as PLX (Pyramid Loan Expeditor), Pega, FileNet and ImagePlus. Was managing the FileNet suite of applications and ImagePlus suite of applications under this portfolio
Responsibilities:
Project Management
Served as Shared Services portfolio PSO lead and worked closely with SunTrust Production Support Manager and IBM PSO Manager
Responsible for the portfolio level monthly metrics listing Incident & Request tickets trends of all applications and discuss the same with SunTrust PSM for any action identified
Worked closely with the leads of PLX, Pega, FileNet and ImagePlus applications under shared services portfolio for any Problem Management Issue & any potential monthly SLAs impacts
Responsible for monthly SWOT analysis for all the applications supported by IBM in Shared Services portfolio
Involved in the Scope, Time and Cost estimation of the Continuous Development Projects(CDs) & Investment Projects(IPs) in the portfolio
Worked closely with the Onshore and Offshore team leads to identify the project risks and drive them to closure
Actively involved in tracking & helping the offshore team leads with their work packages assigned along with onshore leads
Worked with delivery teams on the production support transition of any new application added to the existing support
Actively engage with the delivery teams on the production performance baselines on the existing system changes and also work on the SLA revision needed with PSM
Participate in the Production Readiness Reviews (PRRs) and Technical Quality Audits (TQAs)
PSO Management
As FileNet & ImagePlus lead, Responsible for the all FileNet suite of applications are 100% available for the clients in US business hours
Responsible for resolving any P1/P2 incidents in production by coordinating with Business teams, Technical teams, Operations and Situation Managers
Responsible to track the production Incident tickets, Request tickets and Change Orders in the HPSC system and ensure the SLAs are met all time
Work with Production Support Manager and priorities the Incidents and Request tickets on day to day basis
Work with the Offshore team seated in Hyderabad, India to assign the tickets and track them to the closure
Responsible for creating Weekly Status Report / Monthly Status Report and share them with clients and track the action items identified for closure
Responsible for identifying the solutions for Problem Management tickets and driving them to closure and work with Vendors on any Vendor related problem tickets
Responsible for successful implementation of any change order implementations in production working with Business teams, Unix/Intel teams, DBA teams and Middleware team
Responsible for proactively assisting offshore project manager in staffing and project recruitments
Environment: IBM FileNet Image Manager, IBM FileNet P8 3.5, IBM FileNet P8 3.0
#4 Sep 2007 – Dec 2008 ImagePlus Lead,
SunTrust Banks Inc,
Atlanta, GA, USA
Project Description:
ImagePlus is one of the SunTrust Bank’s legacy applications falling under Imaging & Workflow work stream. This is a mix of both Client Server Technologies and Legacy Mainframe Technologies with an in house written Document Tracking System to manage the loan, payables and HR documents with a front end Ascent Capture Scanning system. The mainframe user interface provides the ability to search for the images and view the images on the image viewer, IWPM and e-Viewer; both are client based IBM proprietary product that must be used for viewing images from ImagePlus. The data for ImagePlus maintained in DB2 tables, VSAM and flat files on the mainframe
Responsibilities:
Responsible for the ImagePlus and Dealer Track applications 24x7 production support SLAs and ensure the 100% availability of the applications in the US business hours
Responsible to track the production incident tickets, Request tickets and Change Orders in the HPSC system and ensure the SLA is met all time
SME and Technical contact person for all 10 applications under ImagePlus suite of applications in the US business hours
Work with Production Support Manager and priorities the incidents and request tickets on day to day basis
Responsible for managing scope, planning, tracking, change control aspects of the project
Responsible for supporting the Unit, System, Integration and Client Acceptance Testing at all stages of the project life cycle
Review the deliverables from offshore and provide technical guidance to offshore resource
Responsible for leading and coordinating between the customer and project based in Offshore as an interface in delivering solution to the clients
Provide 24x7 on call support for the ImagePlus and Dealer Track applications in the week ends
Responsible for the Knowledge Sharing Framework and Knowledge Management Portal
Responsible for proactively assisting offshore project manager in staffing and project recruitments
Responsible for conducting domain related trainings for this project which will be a value add to the client and IBM
Working with the team on estimation of the service requests and Complete ownership of releases and work item
Understanding the requirements and preparing Technical design for COBOL, Easytrieve programs and JCL/PROCs as per requirement
Interacting with the Business - Requirements understanding and coordination
Environment : z/OS, COBOL, JCL, CICS, Easytrive, IBM DB2
Special Software : IWPM, PCVision, Series 3000, Faxutil, MVSindex, MVSstore, HPSC,
#5 Apr 2004 – Aug 2007, Manager - MIW (India),
IBM US, Atlanta, GA USA
Project Description:
Marketplace Information Warehouse (MIW) is a part of IW suite of applications. MIW houses multiple sources of data and makes this data easy to use by cleaning, processing, linking, and further defining data for faster delivery of information that is critical to the business needs of sales and marketing professionals. MIW refines and process raw information received from these vendors into useful information, which is loaded to DB2 tables. IBM sales and marketing team access this data using different online interfaces like Info port, BRIO and MPDS.MIW runs on MVS operating system in batch mode. There are no CICS online components and the source code is written in PL/1 language. The data is stored in DB2 database and the data was refreshed biweekly using the vendor data
Responsibilities:
Responsible for work effort estimation and assigning work within the team and Prioritization of work items / requests
Executing project as per plan and reports project status, issues and concerns to Delivery Manager
Finalizing technical standards and providing technical guidance to the team
Reviewing project status, tracking the percentage of work done, effort, and quality & performing causal Analysis
Metrics collection & submission for team every month and Preparation of billing sheets for team every month
Preparation of team members payout details for team every month
Serving as backup Project Manager & Performs peer reviews of work products
Work on the SR (Service Requests), Owner Support and Production Problems
Technical Design Document Preparation & Technical Design Review Preparation
Source Code Analysis & Changing & Code peer Reviews and Unit Testing
Preparing Test Cases & System level Testing
Quality Facilitator and Knowledge sharing Coordinator of MIW
On call support for the project
Have let the team to get ASCA Certified
Part of the SCCB for the QA 6 Baseline audit
Maintenance of Virtual Project Control Book and SRMS
Drafting the Project management plans like PMP, QMP, DP, SCM and Training plan etc.
Maintenance of internal quality documents like Low/High Level Design, Review and Test case Document
Preparation of Project Scorecard and Responsible to arrange the Quality Meeting and Knowledge Sharing sessions.
Environment: z/OS, VM, PL1, JCL, Rexx, Skel files, IBM DB2
Special Software: Virtual Storage Access Method, Software Configuration Library
Management (SCLM), Operation Planning and Control (OPC), QMF, Manage Now
#6 Dec 2003 – Mar 2004, Software Engineer,
General Electric - GECS,
Bangalore, India
Project:
The General Electric – Consumer Finance is one of largest card service provider in US. It provides credit card to its customers on Credit bureau statistics and allows the customer to use the card in Exxon Outlets to fill fuel. This project deals with the daily settlement to the Exxon Retail Outlets made by GE. The whole day purchase of goods by the GE card holders at Exxon Outlet has to be paid by GECF daily. In turn GE will collects money from its customer on monthly basis by posting the all transaction made by customers. This system has various modules with POS, Authorization, Embossing, and Settlement
Responsibilities:
Involved in the Requirement Analysis and Design (BRD & LOE’s) preparations of build team
Involved in the Source Code Analysis & Coding of the DB2/COBOL programs
Preparing Unit Test Cases and Integration test cases
Monitoring and Participating in the System level Testing (IT cycles)
IR handling for run team
Served as Configuration Manager of Exxon Team
Used the six sigma methodology in IR and CR handling
Involved in coding and testing of Mainframe FTP implementation
Environment: OS/390, COBOL, CICS, DB2, JCL, IDMS, APC and VSAM