NEIL H. REDMOND

561-***-****

acziyp@r.postjobfree.com

TECHNICAL HANDS ON IT EXECUTIVE

Experienced in designing, deploying, supporting and protecting the IT Infrastructure of today and beyond Visionary and goal oriented executive with proven experience in planning, developing and implementing cutting edge solutions addressing business needs while taking into consideration security and compliance requirements. Developing strategic worldwide implementation and operation of service to ensure scalable and reliable solutions for 24X7 consumption. Advancing the company image through speaking events and partnerships. Experience in development, infrastructure design and implementation, benchmarking, capacity planning, AWS cost reductions, AWS migrations. Operational and strategic team building, development, and employee motivation and engagement. Extensive experience in both developing ISO information security processes, ISO information security documentation as well as conducting and participating in Audits.

SUMMARY OF QUALIFICATIONS

• Spearheading significant cost reductions:

o Reduced overall Information Technology spend by 20% within a multi-million-dollar budget, reducing AWS spend by 60%.

• Leading customer retention and satisfaction initiatives: o Increasing network and application availability to 100%. o Increasing customer satisfaction 90% in 7 months.

• Building and leading high performance teams:

o Raising operations employee engagement from the lowest score to the highest score in the organization.

• Seamlessly coordinating and collaborating with internal organizations and third party partners: o Developing departmental processes across local and virtual employee base reducing IT support issues.

o Enabling organizations to achieve ISO 27001 accreditation with no non-conformities.

• Developing and deploying secure solutions using the most current technology protecting organizations from both the latest and historical threats. PROFESSIONAL EXPERIENCE

E-BUILDER, INC., Plantation, FL 2015 – Present

DIRECTOR OF IT AND SAAS OPERATIONS / ACTING CIO/CSO

• Responsible for designing, implementing, and migrating to AWS from AT&T colocation under budget and ahead of schedule.

• Responsible for designing, implementing, and migrating to AWS Canada from Tenzing colocation in Canada under budget and ahead of schedule.

• Responsible for designing and implementing, AWS GOVCloud ahead of schedule considering all security and liability considerations.

• Empowering and raising the IT/Operations team employee engagement scores from the lowest in the company to Highest in the company within 4 months, thus enabling 2 employees to be recognized as employee of the month within 6 months of the start of the recognition program.

• Overseeing Cloud Engineering Team as well as Internal Information Technology Team supporting over 200 employees.

• Custom development of internal processes and systems improving operations and information technology cohesive team.

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• Reporting to CEO and Board of Directors on all technology initiatives.

• Ensuring corporate security protocols and standards are met and help devise protocols.

• Responsible for all auditing accreditation as well as developed all supporting documentation ISO 27001 audits.

• Negotiating all contracts with external entities. APLICOR, LLC, Boca Raton, FL 2007-2015

CHIEF INFORMATION OFFICER

• Consistently under budget on all IT initiatives.

• Designing, implementing and deploying multiple data centers worldwide in support of global clients ensuring geographical redundancy and complete disaster recovery procedures.

• Responsible for designing, implementing, and migrating to Private Clouds both nationally and internationally from colocations under budget and ahead of schedule.

• Manage local, national, and global IT infrastructure teams.

• Oversee international Network Operations, Information Systems, Technical Services, Code Promotions Group and Electronic Security.

• Reporting to CEO and Board of Directors on all Technology initiatives.

• Ensuring corporate security protocols and standards are met and help devise protocols.

• Acting as liaison between Development and all other departments.

• Providing insight, direction, and technical advice for all new solution development.

• Negotiating all contracts with external entities.

• Certified ISO Auditor implementing and performing ISO 27001:2005 ISMS audit. THE WHITEHALL GROUP, LLC, Washington, DC 2005 – 2007 CHIEF INFORMATION OFFICER/CHIEF SECURITY OFFICER

• Consistently Under Budget on all IT initiatives.

• Responsible for designing, implementing, and migrating to Private Clouds both nationally and internationally from colocations under budget and ahead of schedule

• Responsible for overseeing international operations including, but not limited to; Information Systems, Training, Implementation, Deployment, Administration, Technical Services, and Electronic Security.

• Providing insight, direction, technical advice.

• Managing development team for all custom application development and web development.

• Ensuring corporate security protocols and standards are met and help devise protocols in an ever- changing industry.

DR. NOTES, INCORPORATED, Boca Raton, FL 2003 – 2005 CHIEF INFORMATION OFFICER

• Consistently Under Budget on all IT initiatives.

• Responsible for overseeing Operations of entire organization including, but not limited to; Information Systems, Training, Implementation, Deployment, Human Resources, Administration, Production, Technical Support and Technical Services, consisting of as many as 147 employees.

• Building support staff from 4 employees to 18 Highly certified employees and implemented a Service group.

• Designing and implementing network infrastructure including security procedures, access rights, and remote policies.

• Providing insight, direction, technical advice and programming support for all custom application development, Internet web based development, and Intranet based development.

• Directly responsible for designing and implementing all reporting facilities, and provide reports of various types to the Board of Directors, and various governmental agencies. NETSPEAK CORP, Boca Raton, FL 2000 – 2003

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TECHNICAL MANAGER/TECHNICAL SERVICE MANAGER

• Primarily responsible for overseeing Technical Services Department.

• Handling VoIP network project implementation from the proposal stage through the support stage of a project life cycle.

• Design, deploy and implemented VoIP networks in China, India, Italy, USA, Canada, Mexico, Denmark, UK, France Sri Lanka, and Qatar.

• Instructing, managing, and assisting in deployment of security techniques for entire domain/enterprise network.

• Other responsibilities include: problem resolution, project/program administrative tasks, installation of NetSpeak’s products and solutions (Including network design and integration of multiple vender specific platforms {Microsoft, Cisco, Bay, etc project planning and execution, assisting/mentoring other VoIP specialists in resolving problems, network design/configuration in conjunction with NetSpeak sales engineers, project costing, scoping, and change management. Migration of legacy networks to new Win2K structure, including design, planning and implementation stages. COPYLITE PRODUCTS CORP., Ft. Lauderdale, FL 1999 – 2000 MIS DIRECTOR / ACTING CHIEF INFORMATION OFFICER

• Consistently under budget on all IT initiatives.

• Responsible for overseeing enterprise wide MIS Department spread out over 4 subsidiaries.

• Designing and implementing network infrastructure including security procedures, access rights, and remote policies.

• Providing insight, direction, technical advice and programming support for web based development.

• Reporting directly to the Board of Directors.

• Acting as liaison between Copylite Products Corporation and all outside parties.

• Managing and assisted in implementation of Great Plains.

• Streamlining process with relation to Fulfillment systems in warehouse. TARGET CAPITAL COMPANIES, Boca Raton, FL 1995 – 1999 CHIEF INFORMATION OFFICER

• Responsible for overseeing enterprise wide MIS spread out over 11 different companies.

• Managing a multi-million-dollar budget.

• Building out IT and development teams.

• Responsible for recommending and purchasing of all equipment and software, including phone systems, office equipment, server, server software, development tools, desktop software.

• Consistently under budget on all IT initiatives.

• Designing and implementing network infrastructure including security procedures, access rights, and remote policies.

• Providing insight, direction, technical advice and programming support for all custom application development, Internet web based development, and Intranet based development.

• Providing reports of various types to the Board of Directors, and various governmental agencies.

• Working with Mergers and Acquisitions Team to streamline the merging of entities into the target capital infrastructure.

FISERV, INCORPORATED, Melville, NY 1994 – 1995

GUI DEVELOPER/CONSULTANT

• Responsible for custom GUI application development using Visual Basic, Focus For Windows, Access, and Oracle.

• Providing technical support for GUI applications and focus.

• Member of 3-person team responsible for data warehousing project of MVS and VM data to client server system using Oracle7, SQL*Plus, Visual Basic, Crystal Reports. Neil H. Redmond Page 4 of 4

INFORMATION BUILDERS, INCORPORATED, New York, NY 1992 – 1994 SENIOR CUSTOMER SUPPORT CONSULTANT 1993 – 1994

• Acting as Beta Technical Coordinator and Technical Consultant/Programmer while overseeing 6 other consultants.

• Arranging for technical training, education, software orders, and hardware orders.

• Responsible for GUI application development for clients and departmental needs using Visual Basic, Focus, Focus for windows, and Lightship.

BETA TECHNICAL COORDINATOR 1993 – 1994

• Coordinating and Provide Technical Support for Focus for Windows a GUI 4GL Beta Product.

• Acting as liaison between product developers, quality assurance staff, and clients.

• Working closely with product managers on new features and support issues.

• Presenting Focus For Windows at International Focus Users Symposium in Orlando, Florida (March 1994).

TECHNICAL CONSULTANT 1992 – 1993

• Critical accounts consultant.

• Provided technical support via telephone for FOCUS, a 4GL, to national and international clients, with team of 8.

• Dealing with programming techniques, networking, hardware, memory management, PC limitations, and interaction with third party software.

EDUCATION, CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT

• Bachelor of Arts – Computer Science Software Systems, State University of New York

• CISCO CCNA

• Microsoft MCSE

• ISO 27001 Auditor

• RSA Secure ID

• AWS Architecting

• AWS Advanced Architecting

• Dale Carnegie Training

ACTIVITIES

• 2017 Black Belt Candidate, GoJu-Ryu Okinawan Karate

• 2017 Black Belt Candidate, Ryukonkai Okinawan Kobudo

• Karate Governing Board Member, Imagine Schools Chancellor Campus

• Home Owners Association President, Nautica Sound Home Owners Association

• Little League Coach, East Boynton Beach Little League

• Soccer Coach, City of Boynton Beach & YMCA Boynton Beach

• Palm Beach County Fire Rescue

• Elmont Fire Department Heavy Rescue #1, Elmont, NY

• Bay Shore-Brightwaters Rescue, Bay Shore, NY

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