Dennis L. Maltba

* ******* ****, ********, ***** Carolina 29229

Cellular: 864-***-**** / E-Mail: aczioh@r.postjobfree.com

Performance-Driven Operations Management &

Security Management Professional

with extensive professional experience and strong skills in the following areas:

Operations Coordination Logistics Coordination Personnel Motivation & Supervision

Reviewing Operational Reports to Manage Productivity, Performance & Service Security Management

Monitoring Safety Compliance Supervising Assistance of Internal & External Customer Needs

Ensuring Compliance with Government Regulations Staff Development Performance Evaluations

Profile:

Background encompasses extensive professional operations and security management experience utilizing a strong work ethic, an attitude to “go the extra mile,” and a commitment to meeting and exceeding organizational objectives.

Strengths: Strong leadership skills (able to motivate personnel to reach desired company objectives); analytical; strong problem-solving skills; skilled decision maker; positive attitude - brings enthusiasm to daily tasks; excellent communication skills (able to develop positive relationships with subordinates & upper-level management); self-motivated; achievement-oriented; skilled at multitasking.

Computer skills: Word; Excel; PowerPoint; Outlook; Orion.

Areas of Expertise:

● Management ● Supervision

● Meeting Time Deadlines ● Maintaining Subordinate Adherence to Company

● Maintaining Positive Relations with Policies & Procedures

Union Representatives ● Employee Relations

● Resolving Employee Issues ● Collaborating with Industrial Engineering, Training,

● Problem Identification & Resolution Human Resources, etc.

● Developing, Implementing & Enforcing ● Analyzing & Auditing Security Conditions

Security Policies & Procedures ● Conducting Security Investigations

● Training Drivers on Computer System ● Delegating Duties

Selected Accomplishments:

UPS:

Promoted numerous times based on job performance (Local Sort Supervisor; Security Supervisor; Hub Supervisor).

Based on job performance received “Special Assignment” to train drivers on Orion computer system.

Education:

Bachelor of Science in Criminal Justice

University of South Carolina Upstate, Spartanburg, South Carolina

High School Diploma

Hillcrest High School, Simpsonville, South Carolina

Professional Experience:

UPS, Various Locations (South Carolina & Georgia) 2006 to Present

Hub Supervisor (2016-Present)

Manage the Hub and sort activities, ensuring loads are dispatched on time and to the appropriate locations.

Accountable for ensuring packages are sorted accurately and loaded onto appropriate trailers for movement to next location.

Supervise unloaders, sorters and part-time supervisors.

Analyze volume projections from load forecast plans to ensure adequate staffing.

Review daily operational reports to manage productivity, performance and service.

Collaborate with aligned support functions, including Industrial Engineering, Training, Human Resources, etc. to plan day-to-day activities.

Meet with union representatives to improve employee relations and minimize the number of grievances.

Serve as Co-Chairperson for the Comprehensive Health & Safety Process (CHSP) Committee to ensure committed processes are in place.

Hold team accountable to execute agreed plans of safety, service and production standards.

Monitor results, including safety tests and observations, to ensure compliance with Department of Transportation (DOT), Occupational Safety and Health Administration (OSHA), and UPS’s Safe Work Methods.

Review training documentation to ensure compliance with UPS and regulatory training requirements.

Determine employee training needs to produce continuous development plans.

Provide ongoing feedback and support to improve performance.

Conduct performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement.

Hold others accountable to established performance levels to achieve individual and group goals.

Resolve individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.

Attend Hub pre-sort meetings to understand operational needs.

Collaborate with internal customers to ensure loads are processed on time.

Supervisor (Special Assignment) (2016)

Trained drivers on the use of Orion computer software to optimize delivery and pick-up routes.

Security Supervisor (2013-2016)

Analyzed and audited security conditions.

Reviewed service failure reports to identify procedural breakdowns and employee dishonesty incidents.

Inspected physical assets (e.g. buildings, vehicles, etc.) to identify potential security issues.

Observed the workforce, ensuring compliance with company processes and procedures and verified employee integrity.

Identified the causes of procedural and employee integrity issues to determine appropriate response.

Developed, implemented and enforced security policies and procedures

Created training and information materials to educate the workforce about the most current security and loss prevention practices and issues.

Conducted research on best practices (e.g. claims issues, etc.) to maintain service quality and integrity of subject matter expertise.

Audited quality and integrity policies and procedures to ensure compliance with company directives.

Conducted security investigations, presented findings and analyzed the root cause of losses.

Responded to internal and external customer security concerns.

Supervised and developed personnel, and provided feedback and support to improve performance.

Conducted performance evaluations in a consistent, fair and objective manner.

Resolved individual and group performance issues.

Local Sort Supervisor (2006-2012)

Supervised local sort operations (15 personnel), ensuring accuracy and timeliness.

Delegated duties and conducted performance evaluations.

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