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Customer Service Computer

Location:
Minneapolis, MN
Posted:
March 28, 2017

Contact this candidate

Resume:

James A Bias

***** ****** ******

Bloomington, MN 55437

Phone: 612-***-****

Email: aczi7t@r.postjobfree.com

Employment Goal: Continue employment using 15+ years of Data Processing and Customer Service experience.

Consultant at Sprint, Fleming Foods, Supervalu, Target, University of Minnesota

Senior Programmer/Analyst

Worked several consultant positions in IBM mainframe shops using MVS, VSE, CobolII, DB2, IMS, SQL, ISPF, SDSF, TSO, TMS, SPUFI, CICS, UFO, Telon, Syncsort, stored procedures, XML, CLIST, Easytrieve, Abendaid.

Farm Fresh Supermarkets

Programmer Analyst

Responsible for implementation, enhancements, training and support of Integral Systems, Human Resource Management System (HRMS). I designed, developed and trained personnel to use automatic pay increases for employees, Sales and Payroll Management online screens and reports, Manhour vs Production hours, General Ledger interfaces, Payroll Registers, Autotime Interfaces using store computers, 401k and tax reporting. Software included Cobol, Easytrieve, VSAM file structure.

First Federal Savings and Loan

Programmer Analyst

Implemented and maintained bank's personnel and payroll system. I was also responsible for direct deposits, 401k, check reconciliation and mergers with other banks. I supervised and rated two programmers. Software used was Cobol.

Work Experience:

Dept of Agriculture, Forest Service, Job Corps

05/2011 – 1/1/2012

Salary: $34,075.00 USD Per Year

Harpers Ferry, WV US

Hours per week: 40

Office Automation Assistant

I perform complex automation duties and use range of software applications, (word processing, graphics, spreadsheet, CIS). Process letters, travel requests and do meetings. Identifies office automation tasks that can be performed more efficiently and develops new methods or procedures of performing them. I maintain and safeguard over 300 student files to include travel, finance, leaves, transfers, in-processing, separations, and out-processing of students using Customer Information System (CIS). Within CIS, I use OASIS, OMS, Enrollment, Finance, and other modules of software. I order bus and airplane travel tickets. I am sole records keeper for these students. I use Citrix and VPN. I assist staff with computer problems such as correcting passwords, setting up printers, etc. I also assist in center's computer trade class of computer's by assisting students and teacher using various software such as A+ Certification books and training aids. I give sexual harassment classes to incoming students. I assist students with their resumes and studies.

AMEDD Professional Medical Command

10/2009 - 09/2010

Salary: $60,000.00 USD Per Year

Ft Gillem, GA US

Hours per week: 40

IT Specialist

I was sole IT specialist responsible for 150 user accounts and computers. I reimaged entire staff to Vista and upgraded all users’ hardware and software for better performance. I handled the daily IT needs of shop and also needs of incoming Army doctors and nurses during SRP processing (loading CAC, PureEdge, Microsoft Office, Adobe, etc software and enabling SM personal computers for Army communications). I maintained the USARC and wireless networks. I used CISCO VPN to setup users to work on TDY or at home. Loaded driver software for printers, monitors, and as needed. I updated group policies and granted user permissions. As IASO Security Manager I maintained and enforced security standards (removed viruses and loaded security software). I was responsible for physical security of computer equipment and network. Monitored computer inventory and I was liaison with USARC headquarters to manage life-cycle replacement inventory. I did user documentation and trained personnel on word, excel, outlook, and computer use. I maintained computer lab for USARC and wireless network.

US Army

03/2009 - 10/2009

Ft Sheridan, IL US

Hours per week: 40

Help Desk NCOIC (E8)

As Help Desk NCOIC, I train 7 soldiers to repair, upgrade and reimage computers. I was Accountable and monitored regional reserve unit's condition of computers. While at Ft Snelling, MN, I used administrator account to change workstations and users in OU (Organization Unit). I enabled and disabled user accounts. I added user accounts to network and outlook. While employed at Ft Sheridan and Ft Snelling, I was responsible and enforced physical security of computer equipment and network.

US Army

03/2008 - 03/2009

Bagram, AF

Hours per week: 60

Battle Captain

CJTF-101 CJ6 (Deployed)

Battle Captain

APO AE 09354 (Bigram, Afghanistan)

Grade: E8

Dates Employed: March 2008 to February 2009

Supervisor: SGM Richardson

Monitored, troubleshooter, and briefed network issues. As CJ6 Battle Captain, I reported system interruptions, briefings, and reported network outages (Excel, Word, CPOF, SharePoint, and PowerPoint). Also, in Lessons Learned, I did interviews, analyzed, proofread, and transmitted documents to Center of Lessons Learned. I trained CJTF-101 personnel on computer issues and Lessons Learned applications.

330th Medical Group, ARMEDCOM

3155 Blackhawk Drive, Ft Sheridan, IL 60037

Dates Employed: Sep 2007 - February 2008

Supervisor: LTC Larissa Edwards aczi7t@r.postjobfree.com 847-***-****

I manage the G6 computer section. I reimaged over 100 workstations over many states. I reimaged USR computers and setup of computer site for USR turn-in. I replace hardware components (hard drives, motherboards), install software, train soldiers, and troubleshoot systems. Familiar with ADARS (input pay) and ITARS (USR preparation).

USARC Training Group

Camp Perry, MI

Supervisor 1SG: aczi7t@r.postjobfree.com

As Medical Section NCOIC, I managed the TMC (Troop Medical Center) and approximately 70 medics. I counseled soldiers to excel and to promotion. Army Commendation Medal received.

US Army

12/2004 – 0\9/2006

Djibouti, DJ

Hours per week: 60

Office Administrator and Personnel Chief

Combined Joint Task Force, J6 (Deployed)

Horn of Africa, Camp Lemonier, Djibouti, Africa

Title: Chief of Personnel and Administration

Director: Col Edward Keegan, CJ-6 Director, USAF aczi7t@r.postjobfree.com

As Chief of Personnel and Administration, I was responsible for ensuring 120 enlisted members, from all four services, were properly trained, organized, and equipped to complete over 80 communication missions. I managed all incoming personnel. I worked with Joint Manning Document to facilitate the turnover from the Marines to the Navy. My analysis enabled the Directorate to cut deployment slots while keeping the same level of capabilities. I interviewed incoming personnel and assisted personnel placement within CJ-6 sections. I maintained official personnel records while guarding sensitive information. I processed emergency leaves with Commanders and red cross. I processed soldier's reenlistments, and developed OERs and NCOERs. I counseled and disciplined enlisted personnel. I coordinated training schedules in section and assured personnel attended training. I coordinated staff and section meetings. I directed all promotion boards and ceremonies. I handled emergency situations as sending home soldiers and contacting families via Red Cross contact.

As Information Systems Coordinator (ISC), I maintained Outlook and folder access for entire CJ-6. I completed Computer Tune-up project to upgrade and enhance computer performance while standardizing software within CJ-6. I purchased 500 Dell laptops and accountable for computer inventory during life cycle inventory.

I ensured the Directorate's books were always in order and purchase requests were closed out within the required timeline. This required maintaining detailed excel spreadsheets. Communication equipment, requirement and specifications were created for contracting and comptroller office to purchase. CJ-6 budgets were adjusted with comptroller to stay within budget guidelines. I held account for DISA ordering system used to purchase Iridium telephones and accessories.

Wrote Access Databases for MWR and Access databases used for personnel and equipment information.

US Army Reserves

Upgraded computers to Windows XP, IE 6.0 with upgrades, and updated workstation registry. I wired CAT5 cable to routers and Fiber.

Education:

“Workplace Administrative Professional Diploma” at Hennepin Technical

12/2014

Hennepin Technical, Eden Prairie, MN AAS 12/2015 Individualized Studies

University of Alaska

Anchorage, AK

Associate's Degree - 06/1985

Major: AAS Computers and Business

Associate's Degree - 06/1984

Major: AA General Business

References:

COL Larisa Edwards

US Army

Phone Number:

678-***-****

Email Address:

aczi7t@r.postjobfree.com

Additional Information:

55 WPM Typing

Excellent in Microsoft products (Word, Excel, Access, SQL)



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