Post Job Free

Resume

Sign in

Customer Service Training

Location:
Houston, TX
Salary:
75,000
Posted:
March 26, 2017

Contact this candidate

Resume:

**** ********** ****** ***. ***, Houston, TX *****

512-***-**** • aczhw6@r.postjobfree.com • https://www.linkedin.com/in/miamundy/ Professional Experience

Corporate Recruiter, Main Street Renewal, Austin, TX (remote) 12/2014-3/2017 Per-Diem Consultant, McGraw Hill Education, Houston, TX 4/2014 to 4/2016 Lead Instructional Specialist, A Yancy Life, Multiple Contracts, Houston, TX 11/2009 to 5/2014 Regional Recruiter/HR Rep/Trainer, Tutors with Computers, Houston, TX 5/2012 to 8/2013 Summary of Experience

Recruiting

• High-volume full life cycle recruiting of top talent applicants for successful field operations, ensuring company compliance and hiring guidelines were followed.

• Attracted and selected candidates that align with the “Ideal Team Player” principles of Humble, Hungry, and Smart.

• Developed and implemented strategic sourcing and screening tactics.

• Sourced passive candidates through various web based platforms and technological tools.

• Managed recruitment advertising in a manner that reduced cost by providing tailored ready candidates and cut recruiting and operational costs by ensuring that only the ideal candidate was fingerprinted, on- boarded, and trained.

• Conducted interviews, new employee orientations, and trainings in a classroom environment.

• Built and maintained relationships with recruiting partners: University of Houston, Houston Community College, Lone Star Community College, Workforce Solutions Centers, and faith-based organizations. Scheduled and attended career fairs and any other sourcing events as needed.

• Consulted with Vice President of Human Resources and The Director of Talent Acquisitions on recruitment initiatives and challenges to develop and implement appropriate recruiting plans and strategies for 21 markets across the United States.

• Worked cross functionally with all levels of management to identify recruiting challenges and develop strategies appropriate for assigned markets and ensure management team was up to date with sourcing materials, screening tools, new hire paperwork, and support training as needed. Training and Employee Development

• Trained new managers on the recruiting process and applicant tracking system.

• Trained new associates to use Apple software and products (iMovie, Final Cut, and Final Cut Pro, Mac Book Air and Mac Book Pro) and cameras and associated equipment. Associates were in turn responsible for instructing elementary, middle, and high school students in the use of said technologies to develop stop-motion and short films.

• Provided educators training on current state-adopted curriculum in print and digital formats.

• Provided continuous training for new drivers in a ride-sharing app/program in the Houston and South Region Markets.

• Empowered and supported educational leaders by providing the necessary strategies and techniques to prevent school failure through a research-based, data-driven classroom management philosophy.

• Implemented the Optimum Performance Training Model in training services to individual clients.

• On-board training in classroom style of 30-50 new hires weekly instructing on policies and procedures for sales, marketing, product implementation, and customer service.

• Reinforced classroom instruction through field training of new associates, which included modeling, partnering, and evaluating of required skill sets and objectives.

• Provided continuous training and/or re-training of associates in need of additional training or disciplinary review.

Educa on

M.Ed. Instruc onal

Leadership (Major)/

History (Minor), Sam

Houston State

University, 2012

B.S. Business

Administra on

(Major)/Marke ng

(Minor), Hannibal-

LaGrange University,

2005

Exper se and

Specialized Proficiencies

Ability to manage

mul ple projects and

deadlines in a mely and

efficient and effec ve

manner

Collabora ng with key

stakeholders and staff to

develop and implement

process management

strategies

Web-based

Applica ons: Google

Suite, Google Apps,

Trello, Basecamp,

Mailchimp, Dropbox,

Evernote

So ware Proficiencies

iMovie and Final Cut Pro

Microso Office:

Outlook, Word, Excel,

and PowerPoint

ATS Experience: Newton,

Taleo, and Talent

Connect

Mia Mundy



Contact this candidate