J D

*** ***** ****** **, **********, Virginia ***04 • Home: 203-***-**** • Cell: 203-***-**** •

aczhvl@r.postjobfree.com

Professional Summary

Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guestexperiences. 21 years experience serving up to 200 dinner guests at an upscale restaurant.Multiple employers as references who have confidence in my abilities.Focused Banquet server/waiter. Successful at multi-tasking and delivering prompt and friendly service to allcustomers. Maintains a positive attitude and a great sense of humor during peak hours.English, Portuguese, and Spanish-speaking food services professional with 21 years combined experience inbartending, serving and bussing.

Skills

Organized and efficient server Top-tier, full-service dining backgroundQuick problem solver Bar terminologyThrives in fast-paced environment Flexible schedule capabilityCommitted team playerCourteous, professional demeanor

References

References: Available upon request

Work History

Department Manager, 08/2003 to 03/2013New Country Motor Car Group Audi of Greenwich – Saratoga Springs, NY

Responsible for scheduling working hours for Detailers and PDI techniciansResponsible for four different dealers (Volkswagen, Audi, Porsche, and Lamborghini).Luxury/Top End Car Detailer Division of Intessa Corporation.Time Management Skills

BMW Detailer, 07/1996 to 08/2003BMW of Greenwich – Greenwich, CT

Prepping cars for delivery.Reconditioning paint.Quality control.

Banquet Waiter, 01/1992 to 06/2004Juliessa Culinary Corp. Travelers Rest of Westchester – Ossining, NY

Responsible for coordination of up to 18 servers in Restaurant with Capacity of 200.Delivered quality service by providing a warm and welcoming environment.Current Menu ItemsExtensive Hospitality BackgroundTime Management SkillsMenu ChoicesAppropriately SuggestedCorrectly Calculated ChargesAlcoholic BeveragesHigh-Volume Dining Environment

Banquet Waiter/Server, 10/2013 to 01/2017101 Stone Manor – 101 Saw Mill River Road, Hawthorne, NY 10532

Consistently provided professional, friendly and engaging service.Skillfully promoted items on beverage lists and restaurant specials.Followed all safety and sanitation policies when handling food and beverage to uphold proper healthstandards.Displayed enthusiasm and knowledge about the restaurant's menu and products.Set dining tables according to the type of event and service standards.Addressed diner complaints with kitchen staff and served replacement menu items promptly.Routinely cleaned work areas, glassware, and silverware throughout each shift.Provided friendly and attentive service.Guided guests through menus while demonstrating a thorough knowledge of the food, beverages, andingredients.Demonstrated genuine hospitality while greeting and establishing rapport with guests.Received frequent customer compliments for going above and beyond normal duties.Resolved guest complaints quickly and efficiently.Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accuratedrink orders.Consistently kept kitchen areas clean and free of debris and water.Maintained high standards of cleanliness and sanitation.

Assistant Detail Manager, 03/2013 to 01/2017Week's Automobile Corp. – 29 Sugar Hollow Road, Danbury, CT

Quality control.Auto Lot Organization.Conducted timely and accurate DMV inspections.Assisted Detailers and Sales RepEnsure cars were prepped for the Sales department.

Waiter/Food Runner, 03/2017 to CurrentChart House – 1 Cameron St, Old Town Alexandria, VA

Consistently provided professional, friendly and engaging service.Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them intothe register.Maintained table settings by removing courses, replacing utensils and refilling beverages promptly andcourteously.Proactively prepared for large parties and reservations, anticipating planning and staffing needs.Verified cash drawer against the day's receipts.Bussed, cleared, cleaned and set tables in a quiet and efficient manner.Resolved guest complaints quickly and efficiently.Delivered quality service by providing a warm and welcoming environment.Assisted co-workers whenever possible.Consistently kept kitchen areas clean and free of debris and water.Routinely removed trash and debris from restaurant.Served beverages, breads and butter and replenished items as necessary.

Education

High School Diploma: 1984G. V. H. - Brazil

Phlebotomy Specialist Technician Certificate: December 5, 2007Norwalk Community College - Norwalk, CT

Top 10% of classContinuing education in Health Care

Customer Service for Health Care: December 2007Norwalk Community College - Norwalk, CT

Languages

Fluent: Portuguese, Spanish, and English.