Sherrie Byrd

**** *****

Rancho Santa Margarita, CA 92688

949-***-**** (home)

949-***-**** (cell)

email:aczhvh@r.postjobfree.com

Education: B.S. Degree, Business Administration, Lincoln University, Jefferson City, MO University of Phoenix, Currently enrolled in Master Program, Human Resources License: Residential Insurance Producer –Accident and Health and Life Certification: Medical Billing

Experience:

Nov 2008-Present Benefits Counselor, Univers Workplace Solutions Responsible for enrolling clients in their company benefits during open enrollment periods. Responsibilities include answering high volume calls, answering client’s questions, giving clients a better understanding of benefits. Listening and applying benefit needs to accommodate the client. Ensure clients employees receive quick and accurate responses to inquiries related to their health insurance plans. Escalate issues of increased complexity, according to department standards, to the applicable internal client service contact. Act as a liaison among the member, client, service provider, and the healthcare organization. Assist members by helping them decipher benefit plan documents, describing their benefits, explaining the applicable benefit plan policies and/or procedures, and referring them to the appropriate service representatives

Oct 2003-Nov 2008 Human Resource/Customer Service, Citi Corp Mortgage Research and analyze personnel selection procedures. Experience with leave of absence, recruitment, employee training and development. Knowledge of federal and state laws. Implemented surveys to gather, classification and employee selection. Helped with written materials, including class descriptions, classification and salary reports and employment examinations. Help determine whether applicants meet the minimum qualifications.

June 2000-Sept 2003 Customer Service, TCI Cable

Responsible for helping customers with any questions pertaining to their cable service, billing issues pay per view questions front desk, taking payments. Dispatched service persons to clients homes, kept track of work orders sent out new customer packets researched any past billing issues. Took customer service classes offered by company to ensure the best customer service experience possible.

Sept 1999- June 2000 Substitute teacher, Flint Community Schools Responsible for teaching 120 6th graders Language Arts, writing lesson plans after school activities and tutoring.

References upon Request