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Customer Service Engineering

Location:
Pompano Beach, FL
Salary:
55000
Posted:
March 26, 2017

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Resume:

Don Ferguson

***** ** **** ****** ***** Springs, FL 33065 Ph: 305-***-**** Email: aczhpl@r.postjobfree.com

OBJECTIVE

To obtain a position in Mechanical Engineering to utilize analytical and problem solving skills.

SUMMARY OF QUALIFICATIONS

Six Sigma / Cost Control / Safety / Manufacturing Engineering / Operations / Process Improvement/Problem Resolution / Quality / Root Cause Analysis / ISO 13485 / ISO 9001 / Management / Purchasing/Engineering Safety / Heat Treatment and Powder Coating / ASME Time Management

EDUCATION

Bachelor of Science in Mechanical Engineering Florida International University Miami, FL Summer 2004

RELEVANT DESIGN EXPERIENCE

Customer Service/Teleperformance, 3/16- present

•Tier 1 billing specialist agent. Assiting healthcare members with afequate billing information aswellas processing paymnets and not limited to billing inquiries. Also assist with personal care providers and healthcare card replacement.

Furniture Installer/Wegman Associates, 07/10-3/15 _

•Used laser technology to ensure all panels are level, so drawers and doors open and close smoothly. Also assured that task lights, locks, binder bins, electrical outlets and other components functioned properly.

•Performed a punch list check on each work station. Inspections of parts equipment and existing products.

•Offloaded and delivered furniture to prospective clients services

•Loaded and offloaded trucks to location, then installed top of the line furniture throughout South Florida

ISO 9001 / Mechanical Engineer, The Protective Group, 2006 to 2008

•Provided engineering services by reviewing shop drawings for conformance with specifications, G,D&T drawings tolerancing, product development andproduct development, prioritizing product, system-operating procedures, and marketing assessment.

Military Vehicle

•Performed engineering tasks in aerospace and ground vehicle seating, restraints, armor, and occupant protection systems to create design solutions for aircraft/vehicle requirements and identify solutions to meet iso-9001 standards.

•Investigate and analyze mechanical devices, overseed project work flow of products designs, and support manufacture.

•Created, modified and reviewed technical drawings and ensure drawings and designs adhere to established specifications and standards.

•mechanical design

•Design of EO Sensors and Laser products for application in ground, airborne and

•space-based defense.

Quality Assurance, Syntheon, Miami, FL, 5/04-8/04

•Set-up and used equipment such as: microscope, micrometer, calipers, pin gauges, optical comparators, tapi charts, etc. to ensure compliance to specifications.

•Conducted inspections of raw materials, in-process product and finished product.

•Applies structured problem solving analysis and statistical tools to assess and improve product and process capabilities and to resolve product and process issues.

•Provided technical support to Engineering Management, as well as Sales team.

Quality Assurance Engineer, Cordis, Miami, FL, 4/02-4/03

•Inspected and tested selected sampled parts for possible defects.

•Improved and manufactured existing machine designs using AutoCAD, and ensurred all relevant safety objectives were completed.

•Maintained and repaired operating systems such as: hooper machine, shutters, cartridges, cleaned chemical tanks, dipping machine proximal stripper and tipper.

Engineering Coordinator, Hemispheric Center for Environmental Technology, Miami, FL, 12/98-2/00

•Designed drawings; documented analysis and methodologies; tested and obtained cutting equipment; fabricated components, and evaluated mechanisms.

•Developed status reports, system-operating procedures, and marketing assessments

•Produced field investigations and perform forensic engineering & failure/accident analysis on incidents involving all types of machinery, mechanical equipment and devices including cranes, presses, pressure vessels and hydraulic, pneumatic, HVAC systems, boilers

• Used Solid Works Assembly and Sheet Metal (CSWP and CSWP Sheet Metal



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