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Manager Sales

Location:
Dade City, FL, 33525
Posted:
March 25, 2017

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Resume:

Eric Phaller

***** ******* ***, **** ****, FL, **525

Home: 352-***-**** Mobile: 813-***-**** Email: aczhkf@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

**/**** – present Company: Aramark Tampa, FL

Job Title: Food Service Director- University of South Florida

Hired in as Retail Manager in 2008. Promoted to Retail Food Service Director in 2009. Promoted to Residential FSD in 2010. Selected to be Marshall Center Food Service Director in 2013.

Reinvigorated 2015 sales in the Student Union, increasing sales 19% in Food Court, 31% in Einstein’s Bagels and 10% in Beef O Brady’s over PY 2014 and 10% collectively in 2013 with focus on brand training, upselling, increased visibility of brand catering, and establishing key client relationships.

Partnered with many different client departments to create new student experiences on campus which resulted in positive higher visibility, growth in sales and long term partnerships.

Acts as liaison for many different franchises with ARAMARK (Einstein’s, Chick-fil-A, Panda Express, Moe’s Southwest Grill, Subway, Papa Johns, Jamba Juice, Starbucks and Beef ‘O’ Brady’s) - coordinating rollouts, training, and brand compliance.

Managed 4 “all you care to eat” residential restaurants focused on delivering a high quality consistent experience to students and staff through innovative menus, recipe compliance, superior guest service and a clean atmosphere.

Acts as District Labor Champion since 2010, leading the team with Aramark labor initiatives, improving labor margins. In 2015, achieving an outstanding 14% improvement in SPLH.

Exceeded Voice of the Consumer (VOC) Aramark Higher Education standards in 2016 in both Overall Satisfaction by 14.6% and Service Satisfaction by 30%.

Embraced Aramark Encore Encore recognition program, leading our district with recognition of employees.

Successfully opened new dining facility that has concentration on nutrition and wellness, with a focus on catering to the athletic community of USF.

Invited in 2015 to teach class for the USF School of Hospitality on labor and food cost mitigation.

Invited to be a part of the SWAT team for UNLV to help access and provide solutions to a faltering account.

Partner Award: Office of Orientation- 2015; Outstanding results and Teamwork Award, Fall 2009; Fall 2008-Won “Outstanding Performance Award.”

11/2003 – 02/2008 Company: US Homes/Lennar Homes Tampa, FL

Job Title: Construction/ QA Manager

Accountable for the cost of building an average of 15 homes during a 150 day cycle totaling approximately $2.7 million.

Managed quality of homes through audits and inspections within 31 residential developments averaging 300 homes in each development throughout central Florida

Achieved lowest customer warranty call rate during 2006 and 2007.

05/1992 – 11/2003 Company: Yum Brands (Taco Bell/KFC) Baltimore, MD & Tampa, FL

Job Title: Market Training Manager (2002-2003)

Annual Sales Volume: ($7M total revenue for area & $900K avg. revenue per unit)

Hired in as a team member. Promoted to General Manager in 1997.

Coordinated the recruitment, interviewing, and training of new above store leaders and management staff while operating multiple units and multi-brand concept units.

Opened two new stores and coordinated all internal aspects, which included hiring and training a new staff of 40, physical setup of restaurant, working directly with contractor to ensure on time completion and that all appropriate inspections were passed.

Achieved “Golden Bell” status in 2002; First manager to achieve Market Training Manager in for 50 store franchisee group.

EDUCATION: Bachelor’s of Science in Criminology- University of Maryland- 1994

CERTIFICATIONS: ServSafe certified, TIPS Alcohol Server certified, various ARAMARK certifications including: Food Production (Retail and Residential), and Building Leadership Skills.



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