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Customer Service Microsoft Office

Location:
Laurel, MD
Posted:
March 25, 2017

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Resume:

Keisha R. Tyson

973-***-**** / aczhk1@r.postjobfree.com

Education

Bachelor of Science, William Paterson University

Associates Degree, Edward Williams College at Fairleigh Dickinson University

Career History

CACI, Inc., Arlington, VA, September 2014 – Present

Payroll Specialist

Process garnishments for approximately 2000 employees; set up deduction fees associated with the garnishments, respond to various correspondence regarding garnishment issues; balance totals from imported files against entries keyed in by the processors during payroll processing; run queries during payroll processing to verify employees SUI/SIT are set up correctly; audit manual checks processed on a daily basis by the processor before being signed by manager; enter W4’s for employees and exempt employees overseas, enter state tax forms & direct deposit forms for all employees with changes; sort and mail payroll checks after payroll is processed.

Maxim Healthcare Services Inc., Columbia, MD November 2009 – May 2014

Senior Garnishment Specialist (August 2013 – May 2014)

Supervised garnishment staff of three; first point of contact for assistance with inquiries for garnishment team; collaborate with Team Leader to create and maintain processes and procedures; trained and coordinated new garnishment specialists; maintained a productive, companionable work environment; liaison between Team Leader and Garnishment Specialists; processed subpoenas, verifications and garnishments for external and internal employees; researched and resolved garnishment issues; audited weekly garnishment reports and completed entries in system when applicable; filed responses to the courts and attorneys regarding garnishments; responded to e-mails and phone calls from the Customer Service Hotline; recorded and updated notes associated with each garnishment via tracker system; processed garnishments for approximately 2500 employees.

Garnishment Specialist (November 2009 – August 2013)

Processed garnishments for approximately 2500 external and internal employees; researched and resolved garnishment issues; set up deduction fees associated with the garnishments; filed responses to the courts and attorneys regarding garnishments; responded to e-mails and phone calls from the Customer Service Hotline; researched garnishment issues; recorded and updated notes associated with each garnishment via tracker system; promoted to Senior Garnishment Specialist.

General Physics Corporation, Elkridge, MD November 2008 – July 2009

Payroll Specialist

Processed in-house payroll on Deltek, Costpoint for approximately 2000 – 2500 employees; exported time from Time and Expense into Costpoint System; run stored procedures in Cognos (i.e., military leave report and leave without pay); assigned seats for new hires in Time and Expense; updated per diem spreadsheet, car allowance spreadsheet and severance spreadsheet with any deletions or additions; updated tax spreadsheet for current payroll; calculated retro pay; entered tax changes and direct deposit information for new hires/rehires for existing employees; entered miscellaneous timesheets tuition, per diem, bonuses and retro pay; entered new garnishments or updates to existing garnishments; processed manual checks; posted labor after entering timesheets, manual checks and leave payout checks (severance); printed checks/advices after posting labor for the current payroll.

Bayer Pharmaceuticals, Wayne, NJ September 2007 – August 2008

T&E Administrator (Contract, February 2008 – Aug 2008)

Processed employee corporate card applications via GE NetService; processed applications

for employees to be set up in Vinnet Admin Database to create expense reports; processed

and audited expense reports for approximately 1300 employees; set up employees direct

deposit information in GE NetService and Vinnet for reimbursement of expenses; recorded

and updated personnel changes such as name, cost center, organization level, company

level and project group; updated corporate card account numbers and bank information

changes; researched and resolved employee’s issues via telephone or email.

Payroll Administrator (Contract, September 2007 – February 2008)

Audited new hire and termination paperwork; inputted hours, bonuses, vacation, relocation and retro payments in batch panel; transmitted payroll and set up for new cycle; processed paperwork for direct deposits and W-4's; processed manual checks and garnishment payments; recorded quarterly tax information for month-end reports on spreadsheet for each payroll processed; set up and oversee the distribution of paychecks.

US Ink, Carlstadt, NJ November 2006 - April 2007

Accounts Receivable Administrator (Contract)

Updated client invoice payments in system; inputted time and expense reports in system; produced reports daily of invoice payments and entered information on excel spreadsheet; processed client’s verification forms; inputted manual invoices in system for payment; verified daily bank statements against checks posted for payment; maintained files

Mellon HR & Investor Solutions (formerly PWC/Unifi), Little Falls, NJ April 2000 - December 2005

Senior Payroll Operations Administrator

Performed outsourcing payroll processing for client; implemented and documented procedures for

processing; responsible for five payroll groups with approximately 600 employees; processed bonus

and commission payments, sign-on bonuses, tuition reimbursements, retro pay, severance payouts,

vacation payouts, garnishments and W-2’s; balanced hours from pay batches and verified information

loaded from time and attendance files; processed manual checks; maintained reports of all manual

checks processed daily; handled stop payments of direct deposit issues and disputes; provided client

with cash funding amounts for direct deposit; resolved payroll issues escalated from call center;

worked on the Participant Account Servicing System (PASS) where employees called in to report

payroll, vacation pay, or severance pay discrepancies, as well as ask questions on how to make

changes via the web with respect to direct deposits and name/address changes; researched various

payroll related items; produced several query reports via PeopleSoft.

Skills

Knowledge of ADP Enterprise, Versions 4 & 5; PeopleSoft and Ceridian payroll systems; knowledge of Microsoft Office; MS Excel; MS Word

References Furnished Upon Request



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