Richard Gagliardi

602-***-**** (Cell) 602-***-**** aczhdn@r.postjobfree.com

BUSINESS APPLICATION SUPPORT /MANAGEMENT SPECIALIST

Results-focused IT leader with 25+ years of experience driving quality operations to ensure the integrity of vital applications and systems in high-demand environments. Instrumental in diagnosing issues and delivering solutions to expedite processes and boost reliability of key technologies across a range of business areas. Reputable for ability to drive collaboration and encourage collaboration among stakeholders in order to advance change initiatives and maximize capabilities. Thought provoking leader who provides focus to “team development” and dynamics while fostering an environment which encourages professional development and support.

Areas of Expertise

Software development life cycle (SDLC) Project Management MS Windows applications Kronos Share point Replicon ePro

VPN Remedy Field glass FTP MS Office Lawson Aldon Service Now Qualify ALM

Software Configurations/Patches/Upgrades Vendor Relations Testing Application Implementations Team Management Training

Professional History

REPUBLIC SERVICES INC., Phoenix, Arizona 2010-PRESENT

PORTFOLIO PROJECT MANAGER August 2015- PRESENT

Transferred into PMO (Project management office) to develop portfolio management project tools/Pipeline. with development of Community of practice user group for business analysts focusing on best practice and professional career path leading assigned projects as the PM.

Key Accomplishments

Successful Completion of Corporate Document storage project (phase 1). Aligning taxonomy for document storage /retention and coordination of transferring documents retained to single source vendor.

Project manager for new building site development /set-up and move transition of corporate IT department with a successful outcome of project. Project came in under budget and minimal issues.

Assumed application administrator role for IT Project management portfolio including overall project status reporting, Provided weekly audit report for project(s) time allocation reporting on milestones with projects.

Completed development/ testing/training and configuration of Project management time and attendance tool (Replicon) to expand utilization of product.

BUSINESS ANALYSIS MANAGER – July 2011 – 2015

Promoted to Manager of Business Analysis team focused on corporate based applications (Lawson, Kronos, ePro, Doc locator). Team was comprised of eight BA’s. Provided mentoring, professional development, performance evaluations, coaching and daily interaction with team. Established a cohesive team drawing on experience and skill sets of each member to meet the challenges, objectives, and opportunities. Lead IT corporate project initiatives as the project manager. Duties included weekly progress status reporting through Microsoft Project Server, resource allocation, project timeline. Additional duties included maintaining risk/issues log to resolution, Collaboration and facilitation of project milestones with business stakeholders and IT development team. Effectively brought each project to completion meeting ROI’s and within budget

Key Accomplishments

Aligned BA team providing effective application support to our business partners.

Reduced manual processing of garnishment s for the payroll department from three days to a 3 hour daily process utilizing development of online processing with states that have adopted the e-IWO (electronic income with-holding organization) standards. This program addresses child support garnishments specifically. The payroll department was

able to expand correspondence with state agencies on all garnishments electronically which further reduced the manual process by 7%. The results also saw a reduction of postage to the company in the first six months of 5%.

Successful mobile application deployment involving 1800 non-exempt employees requiring real time lunch punches through the use of the Kronos mobile application.

Reduced document storage costs by 8.7% in the first year with a MSA to sole source and provide corporate pricing with one vendor for all divisions across 39 states for the company. Further, developed and provided a proposed Taxonomy/Retention schedule for the company that meets all federal and state regulatory laws currently

Established a professional career path ladder for BA’s which incorporated the adoption/alignment of practice with the IIBA (International Institute Business Analysis) guidelines and methodologies.

BUSINESS APPLICATIONS /ANALYST 2010 - 2011

Lead BA on ERP system (Lawson) maximizing technical operations by leading team and support for business applications, interfaces, and servers, as well as for projects, SLAs, and change management initiatives. Managed SDLC (software development life cycle) following IIBA guidelines for Business Analysis working mainly within waterfall project methodology. Gathered requirements, developed test use case scripts, managed testing, client support, training and documentation to ensure durability and success.

Key Accomplishments

Development of D.O.T. (department of transportation) reports which regulate commercial driving laws and penalties for non-compliance. DOT reports developed address parameters, thresholds and alerts to management. Reduction in downtime for re-allocation of resources to stay compliant by 4%. Automation of Garnishment process with thirty two state agencies reducing work process by three hours daily.

CATHOLIC HEALTHCARE WEST – ST. JOSEPH’S HOSPITAL & MEDICAL CENTER, Phoenix, Arizona 2008-December 2010

MANAGER, PRODUCTIVITY SYSTEMS

Directed team in ongoing operation of key applications (Kronos and Visionware) for time labor and productivity management to ensure on-time processing of weekly pay period close and adherence to labor laws and facility pay policies. Controlled uptime of applications by managing connectivity, access, and patches for web servers and DCM clock server. Optimized key functions – including employee demographics, accruals, pay period close, productivity, time labor, and scheduling – through oversight of interface throughput for 3rd-party application updates. Provided access to requested information through creation of hyper find queries and scheduled reports for executive leaders and managers.

Key Accomplishments

Reduced pay period close process by 2 business days through development and deployment of a standardized time labor reporting structure.

Cut manual pay adjustment cycle by 15% through strategic enhancements to the time labor edit reporting structure, while ensuring adherence to established guidelines and policies.

Reconfigured time labor application suite to equip employees with visibility/approval/communications tools for reporting discrepancies. Additionally, conducted training sessions for employees and managers.

Maximized technology use through expert management of all processes, from configuration development and testing to implementation and user training.

Completed major software/hardware upgrade of time labor application (Kronos) from version 3.4 to 6.0 within project timeline and budget. Collaborated with DBA and vendor support to modify SQL database and 5 interfaces utilizing vendor program (connect version 2.0) with Lawson, Visionware and Onestaff applications.

Established semi-annual user group forums and quarterly newsletter (Kronos tidbits) for facility leadership team. Communication forums designed to address requests, concerns, scheduled IT maintenance downtimes and general information on the time labor application.

PEROT SYSTEMS, Phoenix, Arizona 2001-2008

BUSINESS APPLICATIONS ANALYST

Maximized technical operations by leading team and support for business applications, interfaces, and servers, as well as for projects, SLAs, and change management initiatives, for Catholic Healthcare West facilities across 3 states. Drove response to/resolution of incident tickets, assigned staff to projects, and developed and implemented application solutions – managed testing, client support, and training to ensure viability and success. Drove delivery of patches and upgrades, as well as documentation for all specifications and interfaces.

Key Accomplishments

Established multi-level support tier for users of fifty plus business applications within a healthcare corporate structure of forty three facilities across three states providing 24/7 response. Consistently met and exceeded Service level agreements (SLA) and reduced downtime by 12%.

Identified and developed application data source repository for reference guides, application user manuals and documentation for business applications. Established “quick” links for user review and guidance within the Kronos time and attendance application. This reduced general request support calls by 17%.

Established project progress reporting schedule for business applications team. Communication report allowed for visibility into time schedules, resource allocation needs, task dependencies/challenges and budget. Process provided weekly status of current projects and resource allocation/prioritization on pending projects.

CATHOLIC HEALTHCARE WEST, Phoenix, Arizona 1998-2001

SAP BUSINESS APPLICATIONS ANALYST – Corporate IT

Specialized in Supply Chain Management module of ERP system, providing expertise in configuration, testing, deployment, and support for Catholic Healthcare West facilities. Optimized effectiveness through documentation, testing, and identification of “touch points” for application use – produced materials that detailed follow-up and potential solutions. Played key role as implementation team’s site lead for “go live” activities – provided both on-site and virtual support following installs.

Key Accomplishments

Developed processes through automation technology development of handheld solutions for inventory tracking and procurement.

Expanded inventory procurement, delivery, invoicing processes utilizing EDI technology by 50% of existing vendor base. Process cycle reduced by 15 man hours per week.

Completed implementation of ERP system (SAP) for seven facilities as outlined in project and within budget. Defined, documented, tested and implemented full SAP application suite which included supply chain management, accounts payable, finance, process flow notification, Human Resources and reporting. Established on site post implementation support cycle to assess and resolve application shortfalls and user application knowledge.

Education

BS information Technologies, SNHU (Southern New Hampshire University) – Currently attending fulltime on-line

Computer Science courses, California State University/Bakersfield, Bakersfield, California

California State University

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