Sharonda Jones

** ****** ****** ******, ** ****2

Cell:973-***-**** aczgy6@r.postjobfree.com

Summary

My objective is to find a position in customer service with a company where I can utilize my skills in data entry, technical support as well as customer relations. I want to be able to develop in the company and use my skill to progress further within the company.

Highlights

Component knowledge, Able to multi tasks when required in different areas of manufacturing, Good ability of solving problems using mathematics, Excellent knowledge of office procedures such as managing files and records, word processing, stenography, transcription, Good ability to arrange the items according to a specific rule, Having good communication skills and people skills, MS outlook, MS excel, MS word, Alpha & Numeric Data Entry, 10-Key Calculator, Computerized Cash register and Internet Research

Experience

Summit Health Management

Berkeley Heights, NJ

Housekeeper 11/15- present

* cleaning all restrooms on my detail and remove all trash

* make sure all floors are swept and mopped and carpets are vacuumed

* make sure windows are cleaned and all areas are dusted

AAA

Florham Park, NJ

Roadside Assistant 06/14- 07/14

* answer calls for customers with different types of call trouble

* document the exact issue type of problem they are having with their vehicle

* send info over to dispatch for assistance to be sent to the customer

Cablevision

Newark, NJ

Optimum Service Rep 01/12- 08/13

* Update existing databases with changes and the status of each customer

* Answer inbound calls as well as assist customers with specific inquires

* Analyze various problems properly and develop logical resolutions

AT&T Mobility

Paramus, NJ

National Business Ordering 10/06- 08/10

* Updated existing databases with changes and the status of each customer

* Answered inbound calls as well as assist customers who have specific inquires

* Analyzed the various parts of problem properly and develop logical solutions

Education

8/00 - 5/03 Shaw University, Raleigh, North Carolina

Major: Business Administration

References

References available upon request

Skills

10-Key Calculator, Alpha, Cash register, good communication skills, Data Entry, databases, delivery, managing, mathematics, MS excel, money, office, MS outlook, MS word, Internet Research, people skills, phone, transcription, word processing

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