**** **** *****

Hyattsville, Md. *****

301-***-****

aczgxj@r.postjobfree.com

Desira Contee

Profile:

IT professional, with technical experiences working as a Software Test Engineer, Programmer Analyst, QA Analyst, and Production Support Analyst. Responsibilities include providing technical assistance, maintaining and resolving system and operational problems and creating test plans. Investigates and document testing experiences, covering the full range of creating test plans, test cases, and test scripts. Provide functional, acceptance and system test specifications and documented testing results based on the life-cycle of processing to implementation releases. Written design specifications, program specifications, requirements and complete system documentation. Provide development, maintenance and problem resolution support and while following a Software Development Life Cycle (SDLC) and API Development Lifecycle.

Summary of Qualifications

Ability to organize and multi-task such as write, revise and verify quality standards and test procedures

Construct test cases with predetermined results and test data to verify program functionality and/or interfaces through assigned systems

Conduct compatibility tests with vendor-provide programs to monitor program performance to prevent operating problems

Ability to resolve user issues in compliance with established standards, policies, guidelines and procedures

Provide testing support, QA support, performance test and document requirements based on testing and required corrections

Review functional specifications, requirement documents and create/review test cases

Document, track and communicate test results, and analyze unresolved problems

Ability to monitor computer utilities, software to help analyze and detect error codes or interruptions.

Professional Experience

4A Consulting Services January 2016 – Present

Software Test Engineer Baltimore, Md.

Technology: SQL, JCL, DB2, File-aid, MS Office, ALM, MVS/XA IBM/z/OS

Tests assignments are based on software in accordance with projects for the Centers for Medicare & Medicaid Services (CMS) using Medicare Beneficiary Database Suite of Systems (MBDSS). Delivers test packages to management that are correct, reliable, free of defeats, and create documentation to complete testing procedures. Tests verifies that the software performs according to the required integration and functionality, includes system requirements documents in a manner such as SR, CR or RT. The goal is to produce tests scenarios that executes correctly before going to production and/or find any defects. Testers support many Medicare and Medicaid system projects from CMS, HHS and SSA. The test team members use EDB project tools, such as Share center and SharePoint. There are many administrative duties that work around a test position. There are report status, updates software documentation and conduct associated reviews. Test team members work with items such as: 1) Tester participates in project estimating meetings which determine the level of effort required for projects and potential implementation dates. 2) Tester work actively with the business analyst to help develop requirements, define software functionality, and perform formal testing to be documented in the Test Plan and Report. 3) Testers provide requested information and engage in Peer Reviews and QA Reviews as scheduled. 5) Testers provide requested information for gate reviews Validation Readiness Report (VRR) and many other reports. Regression testing should make use whenever possible of available test tools, such as the Automated Test System (ATS) mainframe based, and Advanced Lifecycle Management (ALM) which is HP based test tool. EDB (Enrollment Database) tools that capture data on mainframe in DB2 tables and restore it into the various test regions to be used in testing. Manual and/or semi-automated methods of test processing files and dataset comparisons that identify where current test results differ from previous results. Work involve resolution of critical issues over technical calls including multiple stakeholders.

Northrop Grumman December 2010 – July 2015

Software Test Engineer Lanham, Md.

Technology: SQL, JCL, MS OFFICE, RQM, MVS/XA IBM/z/OS

Support work requests that tested the IRS Business Master File (BMF) applications. Analyzes work such as BMF documentation, including the Program Requirements Packages (PRP), Performance Engineering Model, Business System Report (BSR), Design Specification Report (DSR), Functional Specification Packages (FSP) and Unified Work Request (UWR) for developing acceptance and performance test plans. Translate verbal and written requirements/functional specifications into effective test cases and scenarios, such as prepared test conditions, test scripts, test approaches, test data, test defects based on issues encountered. Responsible for understanding, defining, analyzing, executing, performing and interpreting a variety of functional, system and acceptance tests for the development and maintenance of the tax processing. Processed acceptance, functional and regression software tests, based on the approved testing tools. Documented test results, and performed recommendations to successfully plan, prepare, and close out performance tests. Performed root cause analysis of performance issues and recommended corrective actions. Document, execute, report and track problems when errors and defects occurred. Report test progresses in Test Matrix and/or RTVM and prepares deliverables as requested or provided technical assistance to improve system performance. Follows administrative guidelines set forth by test director, managers and completed tasks timely. Provide technical support for planning, installation, testing, QA support, troubleshooting and maintenance of software systems. The job involves evaluating and testing new or modified software programs and documentation, software development procedures used to verify program functions according to user requirements and conform to establishment guidelines of testing application technology. Test Evaluations stages included integration, system, performance, functional, acceptance and regression testing. Ability to identify problems/defects, update the documents and regression test the processes to ensure problem correction.

ASRC June 2002 – April 2010

Analyst

Technology: COBOL II, JCL, SQL, MS OFFICE, CICS, ISPF, and IBM/zOS

Provided technical support to clients, wrote user documentation, modified, enhanced and maintained program code for the federal workman compensation office. Wrote use cases and test cases. Provided support for maintenance and problem resolution of daily, monthly, and year-end production job streams on the mainframe and other systems, procedures and operational problems. Identify, evaluate and resolve problems and system abends. Responsible for understanding, defining, analyzing, performing and interpreting a variety of functional, system and acceptance tests for the development and maintenance of the Federal workers compensation benefit system. Maintain and provide Network and Database Administrative duties by being the Point of Contact for the distribution of userids and password for all users of the DOL Agency Query Database. Maintain and update user and password database. Monitor and support the daily production processing for the Federal worker compensation program, Scheduling production runs, resolve user problems, perform maintenance, controlling and maintaining activities associated with computer processing, batch job processing, report generation and distribution, ensuring successful job completion.

Southwestern Bell Mobile Systems July 1999 – Nov 2001 Dallas, TX Production Support Analyst

Technology: COBOL II, JCL, Expediter, and UNIX

Performed batch-billing support for three National Wireless Markets that involved supported the billing operations from raw data to invoicing. Assist in meeting software schedules and goals. Identified and resolved production problems while responsible for the daily production job processing, created test plans, test cases and provided acceptance test specification and system test specification and documentation results to customer markets prior to production release. The production control staff provided twenty-four hours of on-call support to resolve operational abends, enhanced and modified programs, in order, to meet deadlines and to satisfy the customer's requirements. Recommended operational and software improvements, analyzed data, developed project plans, wrote design specifications, prepared test data, program specification and complete system documentation in an effort to finalize a deliverable product.

Education

Graduate of Montgomery College - AA in Computer Science

MBI Clearance