professional summary

skills

work history

education

MARDENA FERGUSON

**** ******** ********** ****, *** 1, Tucker, GA 30084 (C) 678-***-**** aczgw4@r.postjobfree.com Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. People-oriented with a strong ability to communicate effectively verbally and written.

Exceptional time management skills

Cash handling and management

Ability to handle a fast paste work environment and utilize time wisely.

Detail-oriented

Team building expertise

Excellent work ethic

Strong conflict resolution skills

Goal-oriented

May 2011 - 2016

Tucker, GA

Resident Property Manager

Public Storage

Documented all customer inquiries and comments thoroughly and quickly. Responded to all customer inquiries thoroughly and professionally.

Coordinated between billing department and customers to resolve problems. Handled Collections. Processed cash and credit payments rapidly and accurately. Bank deposits and Auditing. Inventory, Backup Key Training.

Referred unresolved customer grievances to designated departments for further investigation. Customer Service and Sales. Greeted customers in a timely fashion, while quickly determining their needs. Aug 2008 - Feb 2011

Lawrenceville, GA

Cashier/Customer Service

Kohl's Department Store

Greeted customers in a timely fashion, while quickly determining their needs. Answered customer questions about product availability and pricing. Opened accounts and processed payments

Aug 2005 - Jul 2008

Norcross, GA

Daycare Teacher

Jack and Jill ELC

Taught children the mandatory curriculum governed by the state. Maintained a clean work environment daily.

Apr 2000 - Jun 2005

Mobile, AL

Shift Manager

Checker's Drive In Restaurant

Supervised a staff or 4 or more employees, including interviewing, hiring and terminating employment. Opened and closed the store, inventory and daily deposits. 1998

Daphne, AL

High School Diploma:

Daphne High School

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