Ashley Gray

Providing Quality Service for All Businesses

Memphis, TN

aczgui@r.postjobfree.com - 901-***-****

A highly motivated, intuitive, and results-focused individual with successful education in diversified courses, seeking to combine experience in the Customer Service field with excellent Cosmetology experience to make a solid contribution to the area of Cosmetology and Business WORK EXPERIENCE

Customer Care Representative

FedEx Office - Memphis, TN - February 2014 to December 2017 Communicate efficiently with customers to assist with resolving issues. Perform more than one function while communicating with customer. Maintain an acceptable quality rate of service on a daily bases. Gather, analyze and organize data using a logical and systematic process. Navigate databases to effectively troubleshoot issues. Stylist

SmartStyles - Memphis, TN - December 2011 to February 2014 Market and promote my business

Provide full range of hair care services offered by the salon, such as cutting, styling, coloring, washing and perming hair and providing wax treatments

Complete required administrative task

Control Expenses

Close out daily bank deposits and light housekeeping duties Customer Service Representative

AT&T - Memphis, TN - October 2009 to December 2011 Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas

May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories

EDUCATION

Cosmetology

New Wave Academy - Memphis, TN

2005 to 2007

Overton high - Memphis, TN

2003 to 2005