Miriam “Molly” Graves

**** ******** ****** ********* *, Norwood, Ohio 45212

513-***-****

aczgjx@r.postjobfree.com

Administrative Positions

Qualifications Profile

Highly organized and performance-focused professional with experience in administrative functions and customer service. Adept at

adapting to new environments with commitment toward company improvement and productivity. Equipped with excellent communication

skills, with working knowledge of Korean language. Armed with proficiency with office equipment, as well as with Microsoft Office

Suite (Word, Excel, and PowerPoint) and point of sale (POS).

Areas of Expertise

Customer-Employee Relations Conflict Resolution Procedures Implementation

Standards Compliance Needs Assessment Operational Leadership

Relevant Experience

Servatii, Cincinnati, OH, USA

Assistant Manager 2016–Present

Take full charge of handling customer service concerns including issue resolution, as well as daily order of paper and stock, daily

creation and transfer of money report to higher management, and daily cash deposit to bank.

Leverage leadership capabilities in directing and motivating employees, training new ones, and assigning tasks.

Keep abreast of store standards while taking charge of the register.

Supervise the store even without the manager on board.

Received approval from the manager with only minor corrections on the tasks after being employed and trained for two weeks.

International Student Association, Seoul, South Korea

Vice President 2015–2016

Dealt with creating and managing subcommittees, handling a budget, providing speeches, and serving as a mediator among international

students and university.

Held responsibility in generating, correcting, and reviewing documents composed in English.

Successfully prepared and executed various events from beginning to end, which resulted to profitability, new more members, and

support from Korean students.

Earned the nomination as vice president despite having only served as American representative for one semester; obtaining the

position over professionals with master’s degree or PhD.

Torico Ice Cream, Jersey City, NJ, USA

Customer Service/Cake Decorator/Server 2012–2015

Provided recommendations to the owner regarding further supplies needed in the store.

Carried out customer service duties including decorating cakes, taking orders, handling the register, administering stocks, and

keeping supplies clean and in order.

Other Experience

Aloha Mind Math, Jersey City, NJ, USA

Math and English Teacher 2012–2015

Education

Coursework in Hotel Management, 2016 - Sejong University Seoul, South Korea

Coursework in Mathematics, 2014 - New Jersey City University Jersey City, NJ, USA

Coursework in Physical Therapy Assistant, 2011 - University of Cincinnati Batavia, OH, USA

Activities

American Kite Fliers Association

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