James Bell

*** ***** ****** ******* ** *****

903-***-****

aczggc@r.postjobfree.com

Objective

Seeking a position to utilize systems analysis and Agile Project Management skills for product development while leveraging experience in document management, ETL data processing, payment processing and IT security solutions.

Profile

Over 20 years of experience as professional Systems Analyst and in IT Project Management and Operations Management for staff of over 100.

Ability to direct complex projects from concept to fully operational status.

Goal-oriented with strong leadership capabilities.

Organized, highly motivated, and detail-directed problem solver.

Proven ability to work in unison with business stakeholders, staff and senior management.

Education

M.S., Computer Information System, University of Phoenix

B.S., Computer Information Systems, Texas A&M University Commerce

Real Estate Licensing, State Continuing Education

Relevant Experience

System Administrator/Analyst

Lead, develop and manage warehouse system projects in excess of 7 million loan correspondence for Department of Education and L3 Communications contracts using a wireless retrieval infrastructure.

Perform document capture which includes data recognition thereby eliminating the need to manually index data while still achieving target workflow resulting in a cost savings of approximately $500k annually.

Successfully directed in the design, development, testing, and implementation of Activity Based Compensation Solutions, Management Reporting Tools, and Production Monitoring Tools through Delphi, Visual Basic, and .Net software applications. Use of O365, SharePoint, Project, and Visio. This provided an overall cost savings of $235k, and 20% gained production productivity.

Provide thorough analysis of Change Control Requests for System Networking and Business Operations, including gathering of requirements, impact analysis, high level documentation, detailed design documentation and implementation plans.

Maintain UNIX and Windows client/server environments to support accessibility of approximately 150 remote sites giving access to over 102 million images/12 terabytes to remote users.

Support software and hardware for loan and payment processing center for Bank of America lockbox, including the support of web applications using HTML and .ASP technology secured by a WebSense security infrastructure. Support batch ETL processing.

Review and maintain client processing procedures and ensure accuracy of technical manuals and end user documentation.

Management/Supervision

Manage a site location of over 100 staff members for Business Operations, 25 direct reports.

Lead in the design, development and accuracy of IT system reconciliation reports and production activity monitoring, to ensure of timely response to incident reporting and escalation.

Lead network support staff on industry standard compliance initiatives (NIST, FISMA, SSAE16, and TIC initiatives.

Manage quality analysts to ensure quality control is met according to contract Service Level Agreements and KPI’s as dictated by contractual requirements.

Provide management and oversight of both internal and external IT managed services for demands of each business unit for re-compete and negotiation for future projects.

Perform quality analysis to identify process improvements and deficiencies in operations. Manage business continuity and DR routine exercises as dictated by contract requirements and follow up for process improvement

Manage helpdesk tickets for both internal and external customers, providing support for 450 desktops, and 110 servers at multiple locations.

Manage production control staff providing scheduling of system functions for Department of Education client/server platform.

Train, supervise and evaluate team through various management skills, productivity measuring tools, and incentive programs resulting in multilateral staff achievements.

Employment

MAXIMUS Federal Solutions, Site Manager, Business Operations/IT Project Manager

Manage Business Operations site for Financial Student Aid contract over 100 employees. Ensure component managers and leadership sustains performance metrics and standards. Maintain budget forecasts for trends and staffing models.

Xerox Education Solutions(ACS) Site SBU Manager, IT Project Manager, Senior Systems Consultant

Lead operations staff of 95 in loan processing, document imaging, quality control, helpdesk support, and production operations

Manager for IT Operations – Design, develop custom applications, and support operations for Department of Education contract. Provide guidance and requirements for IT managed service solutions, project scheduling

2016-2017

2005-2016

Raytheon, Systems Administrator/Analyst

Provide system support for document management system, warehouse management system, mainframe support applications while ensuring security provisions.

1995-2005

Awards/Certifications

CAPM Certified Associate Project Management 2016

Achievement for CSB Implementation and Integration

Sig Sigma Specialist Certification

Raytheon IIS Employee Spotlight Award

Quarterly Bonus Recognition Awards (2015 – 2017)

Management Recognition for Performance Goal Achievement (2016,2017)

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