Lisa Ontell

Currently Relocating to Boca Raton, Fla 201-***-**** aczgdz@r.postjobfree.com

Project Management Professional

SUMMARY

Highly accomplished technical professional with a distinguished career leading the full project life cycle design and delivery of complex technology and business solutions to reduce costs, enhance efficiency and drive revenue goals. Certified Technical Master Certification in Project Management.

Confident, decisive and flexible team builder who possesses excellent interpersonal skills. Demonstrated problem solving expertise with results oriented track record for employing “out-of-the-box” thinking.

Breadth of knowledge and experience includes:

Project Plan Development; proficient in project management software programs: Clarity

MS Project, Smart Sheet.

Excel, Word, PowerPoint, SharePoint.

Cross Functional Team Leadership

Risk and Risk Management Plan

Change Control Management Plan

Communication Plan

PROFESSIONAL EXPERIENCE

OSG Billing Services April 2013-Current

Project Manager

Responsible for transactional document arena and electronic bill presentment implementations across business verticals.

Develops and nurtures long-term customer relationships. Lead point of contact from beginning to end of lifecycle.

Mange all timelines and milestones based on criticality.

Expert in Waterfall and PMI project management methodologies.

Able to manage large project teams, high-quality deliverables that meet or exceed timeline and budgetary targets.

Manage resources, work closely with developers to achieve on-time and within-budget projects.

Resolve project risk conflict & risk mitigation, issue escalations and finding alternate solutions to best solve customer problems within the complex client customized systems.

Strategic Products and Services July 2011-June 2012

Project Manager

Project types: Call Center, VOIP, Unified Communications,CM 6.0,1, Implementation of Avaya Servers, Gateways, Voice Mail Systems, PRI's, Data Gear, Avaya Call Center Upgrades, System Upgrades, Version Upgrades, Avaya AES/CMS Installations, Relocations, Software Installations, Build outs, Cabling.

Directed and managed projects from beginning to end of lifecycle. Tracked project milestones and deliverables

project timeline from two-weeks to six months, revenue from $2,000.00 to $ 500,000.00. Reduced costs 15% by

coming under budget by utilizing in-house resources in multiple capacities, negotiating with sub-contractors for out-of

-footprint work assignments.

Third party vendor’s projects comprised of: NICE, VERINT, TASKE, MUTURE, Right Fax, Via Group (Aura Messaging)

Programs involved multiple project work streams, acted as a single point of contact for all assigned projects

Provided accurate communications/timely reporting to Senior IT Management, Vice Presidents, Team Leaders, PMO's, and Business Analysts including weekly, monthly status, project metrics, resource allocation, risk reports

Managed multiple projects simultaneously; 15-30 depending on size and complexity

Chaired efficient and effective weekly meetings, extracting information and driving agenda, followed up with meeting minutes to all participating stakeholders. come up.

Demonstrated ability to coordinate cross-functional work teams toward project completion

Verizon Business October 2010-June 2011

Project Manager-Global Team Lead-Managed Services (Morgan Stanley)

Transition and Transformation Managed and oversaw Complex Delivery managed services for project level activities ($350 million dollar project) for major customer global outsourcing program. Responsible for overseeing Verizon commitments and resources worldwide to ensure profitability, customer satisfaction, and global policies are adhered. Manage 5- Global Voice work streams for: N. America, EMEA and Asia PAC.

Acted as lead Point of Contact to the Customer for all Program/Project delivery matters, provided regular and proactive customer communications to internal team as well as Morgan Stanley 's Senior Management Team, Team Lead, Engineers to ensure all customer concerns were addressed expediently

As required by contract, oversaw transition and transformation planning, execution, reporting and related escalation management for all products and services LAN, WAN, Firewall, IT infrastructure (datacenters, hosting, applications support) Voice, CPE, customized reporting, billing as required per customer contract

Partnered with Peer-transition leads/Executives oversee all Program activities worldwide and across all delivery organizations to include tactical decisions, day-to-day management, planning, senior escalations and reporting

Global Change Management procedures strictly adhered per Morgan Stanley requirements for every technical change

Velankani Information Systems/CareerBridge February 2010–August 2010

Volunteer-Consultant Project Manager

Championed the overall delivery and collaborated with team of business analysts, developers and testers to develop E-Commerce project. As a member of the Co-op, influenced Good Morning America to feature our interns in a job search segment

Independent Consultant Project Manager January 2009-October 2010

City of New York FDNY/EMD - Plant CML

Team building skills that develops strong, trusting relationships with team members and clients at all levels of the organization. Able to work with many agencies on short notice harmoniously

Multi level agency interaction (DOITT, Gartner, HP, Northup Grumman, NICE, Purvis, Verizon, Plant CML, FDNY, EMD, NYPD) Result: Drove focused strategic goal attainment and enhanced communication for cross functional project teams up to 45-50 members, 12 technical departments

Carousel Industries February 2007-November 2008 Project Manager

Oversaw timely end-to-end execution of mission critical technology projects while fostering the adoption of emerging project management initiatives, best practices/standards set by the company.

Consulted with management and reviewed project proposals, time frame, funding limitations, procedures for accomplishing project, as well as resource allocation. Promoted project visibility across the enterprise and enhances cross functional team performance for those with the need to know crucial project details.

Facilitated identification and management of change. Significantly enhanced efficiency, collaboration, communication, expectations with experienced cost reductions through Change Control on key projects.

JP Morgan Chase/ A&T Solution/ IBM Global Services August 1999–November 2006

Client Service Manager-Pinnacle Alliance (Professional Services) AVP

Project Managed voice related projects for Chase Home Finance (CHF) and all voice areas pertaining to decommissions, expansions, relocations, reconfigurations, telephone/voice mail system upgrades, ordering of facilities. Included in this role was vendor management.

Acted as liaison between CHF Facilities and CHF Voice project managers to relay requirements and critical information to stakeholders.

Global Voice Networks, Cellular and Wireless Communications, Audio Conferencing, Telecommuting Software (Avaya) and Voice related Products and Services. Saved the company $ 100, 00.00 on corporate cellular initiative.

EDUCATION and Certifications

Technical Master Certification Project Management Certification, Las Comp, Montvale, NJ

B.A., Montclair State University, Montclair NJ

Tel Aviv University, Tel Aviv, Israel

PROFESSIONAL ORGANIZATIONS

Project Management Institute, Wall Street Technology Association

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