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Customer Service Sales

Location:
Elwood, IN, 46036
Posted:
March 23, 2017

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Resume:

Amy Stansberry

*** **** ***** * **., Elwood, IN *6036

765-***-****

aczgbo@r.postjobfree.com

Interested in a position with a company that is growing and stable.

Profile

More than 10 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Possess solid computer skills.

Excellent working knowledge using IBM; MS Office, Microsoft Excel, WordPerfect, Microsoft Word, Microsoft Access, Microsoft Outlook, ACT, BAAN, SAP and QuickBooks.

A team player.

Process commissions, orders, accounts receivables and payables and maintain inventories.

I love motivating people to do a great job.

Employment

Indiana Finance Company, Daleville, IN

Account Manager

-I was responsible for contacting my new accounts with Welcome calls and going over our program with them. Offering to set-up Automatic payments with them. Making sure they were happy with their purchase.

-I was also responsible for contacting any of my accounts was they were one day past due if we did not have a previous arrangement on file with them.

-We had monthly goals to attain to keep our numbers with in the company average.

-We would also assist any other collectors or open ques once we were done with our accounts for the day.

Jarden Home Brands, Fishers, IN

Collection Specialist

-I was responsible for collecting on all past due accounts for A-L for 3 different product lines in the US and all of Canada for 5 different product lines.

-I call or email the contacts to set-up payment arrangements to bring account currents on any high risk account or account that is 11 or more days past due.

-Run weekly reports from the SAP to know what accounts to be contacting. We make contact every 2 days until we have a payment promise.

MetricIT, Indianapolis, IN

Inside Sales

- I was responsible for making 75-100 cold calls per day to perspective clients and trying to set up appointments.

- I had a weekly goal of 60 conversations and 5 appointments.

BlueGreen Vacations, Indianapolis, IN

Vacation Sales

Reach out to potential customers that filled out surveys and try to sale them a discount vacation.

Reach out to referrals from current owners to try and sell a discount vacations.

Mainscape, Fishers, IN

Customer Service Coordinator

Was responsible for entering work orders that were called in by residents or submitted via web.

Would run reports and communicate with operations managers and see when any past due requests would be taken care.

Keep an open line of communication with the residents so that they would know what was happening and when things would be done, since most did not live in the residents 100 % of the time.

Xerox, Anderson, IN

Customer Service

I worked on the Verizon Wireless project.

I would take phone calls from customers wanting to change the calling plan, upgrade their equipment, add another line to their account or answer any questions regarding their bill.

Add or remove features they need while traveling so that do not incur any extra charges.

Xerox, Marion, IN

Eligibility Specialist

I was a contract employee working for FSSA.

I would assist clients with any changes that needed to be made to their case. (address, phone number, income, household information)

I would process Medicaid application for medical coverage and send out any correspondence requesting further information to process the application.

Processed all the request either via phone or changes that were submitted via the web or fax.

Sallie Mae, Muncie, IN

Collections

Was in early age collections.

Was responsible for contacting accounts that were within 30 days delinquent and setting up payment or payment options.

We had monthly goals for our team and individual in the 9 months I was there, I only missed individual goal once by less than $10.00

Trainor Associates, Noblesville, IN

11/2015-01/2017

07/2015-11/2015

02/2015 –

05/2015

01/2015 –

02/2015

09/2014 –

12/2014

03/2014 –

09/2014

04/2013-

02/2014

03/2009 – 11/2009

Office Manager/Executive Assistant

Work with 4 sales professionals covering 3 states (Indiana, Kentucky and Ohio), responsible for more than 500 corporate accounts.

Support sales reps in opening new accounts and upgrading existing service.

Quickly and effectively solve customer challenges.

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Responsible for Accounts Payable every month.

Responsible for scheduling all travel arrangements for owner and salesmen.

Responsible for monthly expenses reports.

Responsible for monthly commissions.

1997-2003

2005–2006

Alcoa Fastening Systems, Carmel, IN

2003 –2005

Customer Support

Worked with 5 outside sales professionals covering multiple states.

Took orders via phone and fax for customers. .

Took care of entering warehouse orders.

Responsible for running weekly backorder report.

Assisted inside Sales with special projects.

Education

Ivy Tech Community College, Marion, IN

2009-2011

Business Office Administration



Contact this candidate