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Manager Customer Service

Location:
New York, NY
Posted:
March 24, 2017

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Resume:

Anna Livote

**** **** ****** ****: 347-***-****

Brooklyn, NY 11228 aczg3h@r.postjobfree.com Cell: 917-***-****

SUMMARY OF QUALIFICATIONS

Portfolio Management

Front, Middle and Back Office Operations

Operational Processing for US and International Accounts

Extensive Reconciliation on daily Cash and Trade Breaks

Client Services and Account Maintenance

Balance/Reconciliation on Client and General Ledger Accounts

Know Your Customer, Bank Secrecy Act, Certification Identification Procedure

PROFESSIONAL EXPERIENCE

Bank of America Merrill Lynch 5/2016-12/2016

Operations Specialist III (Consultant)

Responsible for Syndicate Loan Tax Refund and Fixed Income Processing and Reconciling of Payments, Wires, Swift (F/X) Refunds, Settlements, Interest, Fees, GL, FATCA and Tax Withholding for US/ International Accounts,

Assisted in implementing, monitoring and testing new products services for the transition of the Syndicated Loan Tax Refund Process from existing system ACBS to Loan IQ,

Escalated and documented procedural changes and unusual circumstances with the new process

Reviewed and Balanced Client Tax Refund requests and responded to all queries in a timely manner

Managed New and Existing Accounts and ensured all Notifications were sent to investors thru ACBS and Faxed

On a daily basis I interact with multiple other internal departments and external clients to ensure timely processing of refunds.

US Bank 9/2013-11/2015 Corporate Trust Account Associate

Operations, Client Services and Reconciliations

Responsible for Account Setup, Processing and Reconciling Accounts on Municipals, Corporate, Loans, Equities, Money Market, Escrows, Funds, Interest, Principal, Maturity Payments, Rates, Trades, Settlements, Wires and Checks.

Accountable for Administration of the Portfolio, involving Opening and Closing accounts, Money and Funds Transfer, Invoices, Overdrafts, Fees, Pricing, Statements, monitoring and performance of the Trustee functions and Client Services.

Analyzed, extracted, and interpreted data and information from Corporate Trust source documents, Letter of Credit, UCC Covenant Monitoring, Tax Forms, Regulatory Filings (10-Ks, 10-Qs) etc, in order to establish accurate account set-ups.

Identified, formulated, inputted tickler items and clients personal information to the Access Control Server system

Interacted with Account Manager, Relationship Specialist, Specialized Units, Operations, Underwriters and Legal Counsel to coordinate movement of cash and assets for daily Regulatory Reporting, Audit and Closings.

Executed all wires, call-backs to authenticate clients instructions and reporting large wires prior to receipt of funds

Inputted, updated account set-ups and utilized all bank systems to validate information to reduce risk and client exposure; Bond-Master, Cert-Master, CASTLE, TRACS, SEI, ACS, TNE, DTCC, and others.

Ensured all transactions cleared and settled; Trades, Buys, Sells, Cash Swings, Sweeps, Wires, ACH, Same Day Checks

Responded to all client inquiries and providing support in Compliance all rules and regulations in KYC, AML, BSA,OFAC

Managed account reviews to ensure timely receipt in Trust Review Department before deadline as well as ensuring that all SLAs in CTAO are met timely.

Bank of New York Mellon 4/2013-7/2013

Corporate Trust Administrator-Operations GCA (Consultant)

Responsible for Payment Processing and Reconciling accounts on US Treasuries, T-Bills, T-Notes/Bonds, Strips, Money Market, Municipals, Corporate, Equities, Stock, Loans, Funds, Fees, Interest, Principal, and Maturity Payments.

On a daily basis ensured all transactions for US and International client accounts cleared and settled; Trades, Buys, Sells, DKs, Receivables, Deliverables, Cash Swings, Swift, Wires, ACH, Overdrafts, Journals and Check Deposits .

Accountable for Opening and Closing accounts, Funds Transfer, Invoices, Pricing, Statements, Compliance Monitoring and Client Service communication.

Maintained close relationship with Manager, Team Leader, Relationship Specialist and Sales to ensure Compliance; KYC, AML, Governing Documents and Bank Policies to coordinate cash movement and ensure client satisfaction.

Escalated and resolved all incorrect transactions to Relationship Manager and Team Leader

Utilizing various manual sources to validate information received to reduce risk and client exposure; DTCC, NSCC, BLOOMBERG, EUROCLEAR, TAS/RDARS/ASP, DSE, E-Tran, WAO, ACS and other vendors.

K2 Intelligence 1/2013-4/2013

KYC- Operational Risk Analyst-Customer Due Diligence (Consultant)

Responsible for On Boarding new and existing client account set up and maintenance

Exposure to Sensitive and Confidential Data

Ensured Data to be consistent with KYC, AML, IRS, FATCA, BSA, and CIP

Identified, assessed, and monitored daily Regulatory Reports, Taxes, Risks and Process concerns

Accurately entered forms and verified all Compliance information in web-based forms validation system

.

At One Design 2/2011-6/2012 Clerical-Operations Analyst

Monitored the cash to ensure the accurate accounting of all the cash received and delivered

Provided customer service and support for clients by phone, e-mail, or in person.

Assisted with customer inquiries, payments received, and reconciling and balancing customer accounts.

Prepared supporting documents, spreadsheets and other materials for a variety of meetings with the client

JPMorgan Chase 7/2010-9/2010

Treasuries and Securities, Client Services Senior Consultant

Responsible for pre-matching trades, monitoring funding requirements, cash and position reconciliations.

Responded, tracked and closed all internal and external client queries, swift messages in a timely manner.

Accountable for processing and monitoring of US / International client Trades, DKs, Settlements, etc, utilizing Service Portal (CSX), DTCC, EUROCLEAR, BLOOMBERG, GTI, Titan and Direct Tracking.

Assist client with use of all Client Access systems and for the delivery of client requested daily work

Provided Daily Client Service Functions: Swift, Cash Activities (Specialized Reporting, Reconciliations, Cash Forecasting) Client Oversight & Compliance including ERISA and prohibited transaction monitoring reporting.

Merrill Lynch 1987-2009

Senior Global Securities Operations Specialist

Client Services and Reconciliations

Monitored net deficits over $100,000. Compiled with Regulatory and Account maintenance to eliminate Capital Charge

Interacted with Manager, Supervisor, Specialized Units, Sales and Underwriters to coordinate movement of cash and assets

Executed multi –currency payments, reconciled and monitored Trade Confirmations and Settlements on account entitlements on Equities, Derivatives, Stocks, Bonds, Claims, Advices and other financial products.

Moved client assets as requested, Via Wire, Journal, Check Request, Account Transfers, etc

Investigated and resolved all open discrepancies to the Clients and GL break accounts due to DKs, pending and failed trades, etc

Provided optimal and timely client service to institutional clients

Reconciled incoming and outgoing swift messages in a timely manner

Maintained excellent knowledge and strong business relationships with internal and external departments, Clients, Paying Agents, DTCC, EUROCLEAR, BLOOMBERG and other vendors.

Corporate Actions Processing Specialist

Fixed Income Operations, Client Services and Reconciliations

Executed entitlement processes and reconciled on Corporate and Municipal Bond Principle and Interest distributions

Utilized various manual sources, Internet search engines and website to validate information on announcements received from vendor feeds and other, (DTCC, EUROCLEAR, BLOOMBERG, FED, NASDAQ, NYSE, PROSPECTUS, S&P, BANKS) to reduce risk and client exposure.

Instrumental in Merrill Lynch and DTCC Mainframe upgrade to Web Based Application, increasing accuracy and productivity

Reconciliation of Data between M/L Systems Enhancement, DTCC and vendors.

Trained Jacksonville office on Corporate Action processing ensuring the smooth transition of day to day operations

Processed and reconciled all accounts on Medium Term Notes, CDs, US Treasury, MBS, Money Markets, Stocks, Spin- Offs, Splits, Options, Swaps, Repos, Dividends and US/ Foreign Bonds,

Exchanges, Currencies, Conversions and Withholding Taxes were allocated to the client accounts (Euro, Canadian, etc).

Expedited payments and sent notifications on Partial, Full Call, Mandatory Action/Redemptions, Bankruptcies and Default items.

Adjusted rates, memos, reconciled all breaks; Trades, Payables, Receivables, Deliverable items, and DTCC fail-tracking.

All relevant spreadsheets were updated in a timely manner and allocated same day

EDUCATION/PROFESSIONAL- TRAINING 2008-2010

Certificates: Office Procedures and Technology, Brooklyn Workforce 1 Career

Microsoft Excel, Microsoft Word, Microsoft Outlook, Access, Power Point, Lotus Notes

Foundation of Business Finance, Corporate Equity Fundamentals, Financial Reports

Business Operations, Crown Business Institute, New York

Executive Secretary, Adelphia Business Institute



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