March, ****

Good Morning!

Thank you for reading my resume. I have experience with Human Resources, Insurance, and Customer Relations. I have been involved in enrolling individuals and families, into the Benefit plans that work best for them. I would be glad continue this work.

I am certified with the State of Tennessee to sell Health, Life, and Accident Insurances and, have a few relationships with companies such as: Blue Cross and Blue Shield, United Health Care, Humana, and Teletech. I would be glad to work in your area.

I may be reached at: aczfsv@r.postjobfree.com, or by phone 615-***-**** should you have any questions for me.

Sincerely,

Rita D. Franklin,

Human Resources, BA

Health, Life, & Accident Certified

State of Tennessee & Kentucky

aczfsv@r.postjobfree.com

Phone: 615-***-****

Pleasant View, TN 37146

SPECIALIZED EXPERIENCE

Administration

Employee Health Benefits and Life Benefits

Workers Compensation Insurance

Quality Review

Bids & Proposals/Contracts & Awards

Interviewing, Research, Hiring

Marketing

Payroll and taxes

B.A./Human Resources Mgr.

Metropolitan State University Minneapolis/St. Paul, MN

231.50 Cum. Qtr Hrs 1994

Tennessee Tech. University

Cookeville, TN 38501

183.50 Qtr. Hrs. 1980

Pierson Vue Certified 2015

Brentwood, TN Health, Life & Accident Insurance Certificates by State of TN Certified 2015 & 2016

WORK EXPERIENCE:

Walmart 03, 2016 to 03/2017

Clarksville, TN 37040

Cashier, Financial transactions of Phone Cards, EBT Cards, Tax Exempt, checks, and cash.

Healthmarkets 2015 and 2016

215 Centerview Drive, Suite 100

Brentwood, TN 37027

Health, Life and Accident Certifications,

Health Insurance Agent

**Took care of my Dad the last few years of his life. 4/2010 to 5/2015

Teletech 2015

Fort Campbell Blvd.

Fort Campbell, KY

Trained, Certified for and Sold Health Insurance in KY.

PAPA’s HONEY/ Founder/ 615-***-**** 2008 - 2015

Granola Bakery

2436 Hwy 49 East

Pleasant View, TN 37146

Papa’s Honey is in Compliance for Commercial Kitchen Manufacturing with USDA standards. Facilitate all Human Resource functions, Production, and Business to Business Distribution. All Administrative Work: Create new recipes, do computer analysis of Nutrition Facts and create labels in compliance with USDA regulations. Budgeting and Cost Analysis, and Taxes. Company currently Inactive.

Dominic & Irvine Manager 615-***-**** 2009

206 Gothic Court, Franklin, TN 37064

Interviewer, /Medical Research and Marketing Associate

Interviewed Directors of Surgery, ER, and, other departments in hospital facilities through-out the United States. Interviews were normally thirty minutes in length and covered information regarding equipment. Documented the interviews in the computer. Completed Payroll and time keeping

Nissan North America / Crystal Austin, Team Lead 2007

615-***-**** or 615-***-****

Consumer Relations Representative

Completed Accident/Incident Probes for insurance purposes

Received customers comments, and complaints and worked to satisfy their needs

Documented calls, letters, and responded to inquiries and complaints

Researched Recall Information and sent out letters of Compliance or Non-Compliance.

CIGNA, Julie Richer, Mgr. 615-***-**** (Randstad) 2005

Human Resources / Health Insurance Benefits Coordinator

Audited approximately 1,000 employee files for compliance

Created Health and New Applicant files, Administrative work,

**Maintained financial information and Timekeeping.

TennCare/Managed Care Specialist 1/./615-***-**** 11/01/04 thru 05/06/2005

Quality Review/ State of Tennessee, TennCare Insurance, Julie Grey /Andrea Thayler

Quality Review - Managed Care Specialist-/ Reviewed (7) employees

Led Quality Review of compliance for medical insurance appeals for billing department

Reviewed case files for Eligibility of Insurance, Co-Pays, Pro-Law entries, Administrative work,

Checked for Medical information accuracy, and Payroll timekeeping

TN Dept of Health/Vital Records, 615-***-****/Rebecca Groves, Supervisor 2003

State Health Field Representative (Supervised County Health Depts.)

Administrative Research, Travel Accounts. Traveled throughout Middle and Eastern Tennessee.

Supervised all County Health Departments and several funeral homes (to ensure compliance)

Gathered outstanding birth and death certificates. Met with Health Department employees and directed them to enforce the current Tennessee laws regarding birth and death certificates. Learned all state guidelines, polices, and procedures and explained them to personnel.

Pearls of Freedom 2436 Hwy 49 East, Pleasant View, TN 371**-****-****

Rita D. Franklin, Owner

Pleasant View, TN 37146

Human Resource Manager

Recruited, Interviewed, and Hired for various projects

Completed Orientation, Training, and Evaluations of (15) employees

***Finances, administration of Payroll, taxes, budgeting analysis, Accounts Payable/Receivable

Med-Insights, 377 Riverside Drive, Franklin, TN 37064 615-***-**** 1999

Workers Compensation Insurance/Third Party Insurance : Contacted employer, employee, and hospital facility regarding workers comp claims. Recorded information, sent to utilization review for follow up.

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