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Customer Service Management

Location:
Lexington, KY, 40515
Posted:
March 22, 2017

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Resume:

HANK WARD

*** ******* **** ● Lexington, KY *****859-***-****

aczfsg@r.postjobfree.com

OBJECTIVE: Obtain a high-level management position in a business where I can effectively showcase my leadership skills in the areas of safety, profit maximization, Lean Six Sigma, continuous improvement and customer endearment.

HIGHLIGHTS, QUALIFICATIONS and CERTIFICATIONS

Successful career of plant/production management experience

Successful record of leading a team of high level management and front line employees in plant/production operations

Proven leader in the areas of safety, profit maximization, Six Sigma, continuous improvement, cost management, process implementation, fleet management, problem solving, materials management and quality control

Six Sigma Green Belt Certified

Certified Plant Manager

OSHA 10 hr. Safety Certified

Proficient in Microsoft Excel, Outlook, Word, PowerPoint, AS400, SAP and Microsoft AX ERP systems

PROFESSIONAL EXPERIENCE

2016 – Current Bottling Supervisor – Beam Suntory

Leading an entire team/shift of front line operators in the largest spirits bottling plant in the state of KY

Responsible to ensuring the plant meets production schedule, quality demands and financial/budget goals.

Ensuring that we are always meeting requirements related to food/beverage laws

Ensuring that all employees meet and exceed company and OSHA safety standards

Responsible for maintaining appropriate staffing levels in a union environment

Managing relationships between different departments

2015-2016 Director of Operations – Affinity Apparel

Leader of all supply chain and distribution operations for company including multiple distribution centers

Responsible for leading team of managers with a total staff of 600+ employees

Responsible and accountable for financial performance and budget of over $10 million

Maintained an order accuracy rate of 99.5%

Responsible for overseeing success of 3PL management

Leading the company in opening and setting up a new distribution center

2011-2015 Asst. Plant Manager – Cintas Corporation

Second in charge of all aspects of plant operations including (safety leadership, labor management, P&L budget management, inventory control, process implementation, reliability management, waste water management, etc.)

Responsible for an over $2 million annual operating budget

Leader of the drive to lower company’s material cost from 20% to less than 15% YTD in just one fiscal year

Reviewing and analyzing productivity and quality reports. Identifying trends and proactively acting upon findings

Enforcing and leading in all aspects of safety policies

Lead the company as the on site Six Sigma contact to mentor others on lean Six Sigma initiatives

Ranked as #1 for overall performance in my position in the Central Group United States of Cintas Corporation

Ranked 11th out of over 400 for overall performance worldwide in my position for Cintas Corporation

Lead weekly and monthly formal meetings with leadership team to discuss departmental and overall location standing including financial results, HR updates, safety updates, customer service reports, sales updates, etc.

2010-2011 Health & Safety Manager – Cintas Corporation

Lead company’s initiative to reduce OSHA TIR from over 10% to 1%.

Initiated process to achieve OSHA’s recognition of becoming a VPP Star Certified company

Worked closely with company’s maintenance professionals to ensure safety and reliability standards are in place for all employees

2009-2010 First Shift Plant Supervisor– Cintas Corporation

Successfully lead a team of over 50+ employees

Consistently exceeded customer service standards on customer surveys

Responsible for inventory management of all product and materials related to plant/business functions

Played an integral leadership roll in safety and OSHA compliance

Ensuring company policies and procedures are consistently followed

Daily monitoring of production activity to ensure plant stays on schedule

Leader at the location in lean Six Sigma business initiatives

2008-2009 Second shift plant supervisor – Cintas Corporation

Successfully managed and lead a team of 20+ employees

Increased efficiency and overall productivity in major aspects of plant operations – truck loading efficiency, quality standards and systems improvement implementation

Played a leadership roll in keeping plant OSHA compliant in all safety aspects

2007-2008 Management Trainee – Cintas Corporation

Graduate of Cintas’ highly regarded training program of leadership

Learned skills in leadership, managing people and Cintas’ management systems

Lowered Cintas’ overall lost business by over 2% in one year

Trained and certified as a green belt in Six Sigma business initiatives

Maintained an operating budget of production materials

Responsible for ordering product necessary for daily operations

EDUCATION

Bachelor’s Degree Business Management – University of Kentucky



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