CRYSTAL MCGRIFF

OBJECTIVE

Quality-focused Individual committed to approaching every task with tenacity and attention to detail.

EXPERIENCE

*/**-**/** ****** Group-McCamish Infosym Des Moines, IA

Client Operations Specialist

Administration for seven different Life Insurance Companies

Successfully gave rate quotes, cash value projections

Accurately documented, researched and resolved customer service issues

Answered and managed incoming and outgoing calls while recording accurate information

Compiled company information and related material and distributed it to candititates

Filed claims and gave information about claim process

Gathered and verified all required customer information in compliance with Hippa

8/13-5/14 State Of Iowa-Self Employed Des Moines, IA

Consumer Direct Care Specialist

Assisted patients with bathing, oral hygiene, grooming and feeding.

Helped patients move in and out of beds, baths, and automobiles.

Scheduled and accompanied clients to medical appointments.

09/12-04/13 ManPower-Principal Financial Group Des Moines, IA

Document Specialist

Prepped documents.

Scanned documents and entered into database.

6/11-8/12 ManPower-Murphy Tower Services Hartford, IA

Clerical-Adminstrative Assistant

Assisted in reception duties, file organization and research and development

Audited workplace, employee and management policies and procedures.

Updated key human resource metrics, including turnover and terminations, using reports tools on the HRMS database.

Processed accounts receivable and accounts payable.

Performed accounts receivable duties including invoiceing, researching, chargebacks, discrepancies, and reconciliations.

Prepared meeting minutes and edited subcontractor proposals, project punchklist and transmittals and memorandums for organizational support.

Entered numerical date into databases in a timely and accurate manner.

Scanned and uploaded documentation and entered into the database.

Created and maintained inventory spreadsheets.

Made travel arrangements for crews.

Organized forms, made photocopies, filed records and prepared correspondence and reports.

EDUCATION

2003 Des Moines Area Community College Ankeny, IA

Certification of Phelbotomy

2001-2002 Hamilton College Urbandale, IA

Certified Medical Assistant Program

1998-2000 Iowa Lakes Community College Esterville, IA

Associates

REFERENCES

Erica Downs McCamish Infosym Team Leader 515-***-****

Shelley Estes Murphy Tower Services- HR Manager 515-***-****

Dawn Young Iowa Health System-Lab Supervisor 515-***-****

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