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Customer Service Sales

Location:
Lemont, IL, 60439
Salary:
Negotiable.
Posted:
March 22, 2017

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Resume:

NANCY L. FLORES

***** *********** ****, ******, ** 60439

Phone: 815-***-**** E-mail: aczfkt@r.postjobfree.com

EXECUTIVE SUMMARY

Competitive and disciplined professional with documented success in procurement role. Current role works with supply chain in manufacturing tubular steel. Proficient in quoting, purchasing and overseeing inventory, incoming and outgoing shipments and determining space requirements. Ability to maintain the role of the liaison between customers and vendors while maintaining bottom line. Recognized for managing time effectively, paying attention to lead times, with a view to meet targets and deadlines efficiently. A friendly and courteous individual who has exceptional communication skills and ability to establish relationships with vendors and customers.

Specialties: Admirable experience in quoting customers and purchasing

Profound knowledge of warehouse layout and stock management

Ability to analyze all complex processes

Proficient in monitoring operational supply chain

Proficient in Microsoft Office and SAP

CORE COMPETENCIES

Time Management Material Inspection Effective Communicator

Sales Driven Regulation and Compliance Contract Management

Protect Bottom Line Fostering Teamwork Strategic Thinking

Inventory Count checks Inventory Forecasting Microsoft Excel

PROFESSIONAL EXPERIENCE

Product Specialist/Buyer 05/2015 - Present

Phillips & Johnston, Inc., Glen Ellyn, IL

Develop strategy to quote customer and distribute materials efficiently

Manage current customer accounts including freight and payment terms

Interpret prints of material and submit RFQ’s to vendors

Establish and maintain relationship with vendors

Analyze competitors' business and analyzed reports for various sales

Preparing sales documentations for providing sales support for various materials

Formulate price by strategize customer demand, price, duality and availability before quoting

Stay up to date on market prices and trends of commodities

Manage customer account maintaining inventory levels and consumption trends

Use of MRP (Material Requirements planning) and customer EDI Systems

Order and manage raw material to manufacture finished goods on budget and use raw material efficiently paying attention to lower scrap rates

Develop a filing system used by management and accounts payable for easy access to purchase orders

Work with engineers and production group to quote the most cost efficient part to customer

Travel to manufacturing warehouse to meet with production team to maximize efficiency on upcoming projects

Organize and maintain records of purchase orders and sales order acknowledgements

Stay informed on steel market for pricing fluctuations of commodities

Informed on specifications and grades of Carbon, Aluminum, Copper and Stainless Steel

Account Executive 11/2014 - 04/2014

Groupon, Chicago, IL

Monitored and reported on sales activities and follow up for management

Exceeded sales quotas and financial objectives consistently

Maintained sales pipeline records and updated as required

Maintained and updated relationship maps for current and prospective clients

Expanded client base through cold calling to qualified prospective customers

Managed and maintained key strategic client relationships

Ensured customer service satisfaction and good client relationships

Disney Vacation Club Intern

Disney College Program, Lake Buena Vista, FL

Maintain guest relations in a profession and courteous manner

Consistently engaging in above and beyond behaviors and attitudes

Maintain in character to convey image and represent brand through mannerisms

Engage with guests to ensure a worthwhile experience through excellent customer service

Ability to build relationships with guests, leading to accurate feedback for services provided

Handled changes in policies or renewals

Coordinated activities for guests, successfully leading to the return DVC (Disney vacation club) members

Interacted with DVC members and guests with professionalism and integrity

WORKSHOPS

Franklin Covey – The 5 choices

John C. Maxwell – The 360 Leader

TECHNICAL SKILLS

MS Word MS Excel MS PowerPoint

MS Outlook OneNote Salesforce

Adobe InDesign SAP

EDUCATION

Bachelor of Arts, Integrated Marketing Communications 2015

Minor: Psychology

Roosevelt University, Chicago Illinois

REFERENCES

Available Upon Request



Contact this candidate