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Customer Service Assistant

Location:
Atlanta, GA
Posted:
March 22, 2017

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Resume:

Ashley Hunter

*** ********* **** • Conyers, Georgia • 30013 • Phone: 678-***-**** • Email: aczfdl@r.postjobfree.com

PROFESSIONAL SUMMARY

Obtain a position as an administrative assistant in which my organizational abilities can be fully utilized. Work in a place where I can provide a variety of office management skills including – customer service, computer knowledge, organizational abilities, and reliability.

EDUCATION

SRAYER UNIVERSITY, Conyers, GA 2017

Concentration: Associates in Healthcare

HERITAGE HIGH SCHOOL, Conyers, GA 2011

High School Diploma

CERTIFICATION

Certified Nursing Assistant License (CNA) 2016

First Aid & CPR Certification 2016

GEORGIA STATE UNIVERSITY, Atlanta, Georgia 01/2016 – present

AFTER-SCHOOL ALL-STARS OFFICE ASSISTANT, Harper-Archer Middle School

Work as an office assistant for an after-school program where I can support in daily activities of the office using my administrative and clerical experience.

Perform supporting roles in running daily activities of the office.

Answer phone calls, taking messages, responding to inquiries and providing clerical and secretarial support to the staff and the management.

Help with daily attendance, bookkeeping, student applications.

Draft emails and memos as instructed by the ASAS Site Coordinator.

Help in opening and closing of facility at the start and end of each day.

Prepare list of employees required to undergo training and arranging for the same.

File and maintain official correspondence for future reference.

RIGHT AT HOME 11/2016- present

CERTIFIED NURSING ASSISTANT, Covington, Georgia

Work as a service-focused nursing professional with excellent patient-care and charting skills gained through five years of experience as a CNA. Compassionate and technically skilled in attending to patients in diverse healthcare settings.

Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare and nursing-home settings.

Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.

Commend for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.

Ensure the accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patients’ status.

Comply with HIPAA standards in all patient documentation and interactions.

NALLEY TOYOTA STONECREST 04/2015- 10/2016

RECEPTIONIST, Lithonia, Georgia

Obtained a position as a front desk receptionist where I can maximize my organizational skills in a challenging environment, thus achieving a high degree of work efficiency.

Answered, screened and directed inbound phone calls.

Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms.

Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing.

Took verbal and written messages and transmitted them to exact person/destination.

Received and sorted email and electronic deliveries.

Accepted letters and packages delivered to the front desk and distributed to appropriate staff.

Handled general requests for information and data.

Interacted well with the public.

Handled delicate situations, such as – customer requests, special needs and complaints.

Performed basic customer service functions.

DOMINO’S PIZZA 07/2010– 09/2013

CUSTOMER SERVICE, Conyers, Georgia

Conferred with customers by telephone or in person in order to provide knowledge of current menu items, garnishes, ingredients and preparation methods.

Worked as a team member performing cashier duties, product assistance and cleaning.

Offered exceptional customer service to differentiate and promote the company brand.

Accepted payment from customers and made change as necessary.

Assisted co-workers.

Used all food handling standards.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

SUNNY’S BEAUTY SUPPLY 04/2010 – 06/2010

SALES/MARKETING CLERK, Conyers, Georgia

Worked as a sales clerk in a retail industry to utilize my customer service skills, product knowledge and experience in handling sales and cashier's role for the benefit of the retail store.

Received and checked merchandise as per purchase orders.

Arranged merchandise on shelves according to product types.

Contributed in setting up advertising displays.

Assigned price on merchandise.

Explained and demonstrated product's use to customers.

Wrapped and packed products for customers.

Cleaned shelves and floor.

Recorded cash collection in register and the system.

Assisted in holding summer sales campaign and increasing revenue of the store.

PROFESSIONAL REFERENCES

Available upon request



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