Duane M. Griffith

Atlanta, GA ***** 347-***-****

aczfcw@r.postjobfree.com

https://www.linkedin.com/in/duanegriffith/

Information Technology Director

15+ years of success leading innovative IT projects and service desk for high-growth organizations

Strong record of accomplishment leading sizeable, cross-functional IT teams in the design and deployment of comprehensive strategic IT solutions. Exceptional project management skills with the ability to launch, implement and evaluate complex IT projects to effectively resolve issues across multiple disciplines. Superb leader and communicator, with the ability to forge solid relationships with staff, management, vendors and clients in order to build consensus across multiple organizational levels.

Highlights of Expertise

Infrastructure & Project Management

Server & System Administration

Vendor Management

Data Security & Safety

Virtualization

Sarbanes Oxley and PCI Compliance

Budget Administration & Management

Process Redesign & Change Management

Staff Training & Development Programs

Service Desk, Team Building and Leadership

Career Experience

MCM Worldwide, Americas, New York, NY

Delivered quality technology projects, systems implementations and IT services across North America.

DIRECTOR, IT OPERATIONS (September 2014 - December 2016)

Spearheaded the development of a new IT infrastructure, including development of IT standards, implementation of licensed software and contracts as well as setting up network infrastructure and both systems and data security procedures.

Oversaw complex and large IT projects, including a major project to build an order management system to successfully streamline both logistics and wholesale processes. Led the initiative to bring the process in-house, which resulted in savings of over $6K per month for the company.

Created and managed an annual budget, ensuring compliance with financial responsibilities while creating a plan to successfully address IT and business objectives.

Developed strategies for a mobile workforce, including managing mobile device set up for all corporate and store employees.

Created and lead IT training initiatives for employees, communicating IT best practices for securing company assets.

Lead the technology build-out of all the company retail stores and new corporate office.

Versace USA, New York, NY

Lead all aspects of Information Technology, including IT project management, network infrastructure, database management and mobility, as well as Help Desk support services and Audio Visual technologies.

IT MANAGER (June 2012 - September 2014)

Directed a team of IT professionals responsible for all day-to-day IT operations and maintenance activities.

Responsible for managing IT projects across multiple retail store locations as well as corporate office, including mobile POS in retail stores, VPN connectivity to corporate systems, new reporting and CRM systems buildout.

Built and maintained a Network Infrastructure including Windows 2008 Active Directory, MPLS and unified wireless Network across of all locations.

Effectively migrated 30 physical servers to a virtual farm with a 2nd for redundancy, and relocated virtual farms to offsite data centers to ensure business continuity and data security.

Oversaw contracts for multiple vendors, including the company's help desk, security, telecom, software and hardware vendors. Negotiated improved telecom deals, consolidating internet, mobile and hosting services to a single vendor, resulting in an annual savings of 10%.

Built and upgraded multiple applications including a Domino Mail & Instant Messaging platform and a remote access application delivery platform with Citrix XenApp.

Omnicom Media Group, New York, NY

Directed a team of technicians to provide exceptional help desk, audio visual and network support to an office of 450+ employees.

IT MANAGER (April 2009 - June 2012)

Managed IT services, including helpdesk, systems administration, network infrastructure, audio/video support and systems migrations.

Oversaw the global Audio/Visual infrastructure, including creation of standards, purchasing and deployment of video conferencing and telepresence equipment.

Tested and planned the deployment of 150+ desktop applications as part of a migration from Windows XP to Windows 7.

Created and deployed images for computers with applications including Microsoft Office, Oracle and Cisco VPN.

Administered Windows AD 2003 & 2008, Exchange 2010, Blackberry and Cisco Unity servers.

Additional Experience

Director, IT Operations (2001 - 2008) Havas Media, New York, NY

Helpdesk Analyst (2000 -2001) zUniversity.com, Stamford, CT

Network Administrator (1999 - 2001) McManus Group, New York, NY

Helpdesk Manager (1998 - 2000) Young & Rubicam, Inc., New York, NY

Education & Credentials

Bachelor of Science in Computer Science Studies

The City College of New York, New York, NY

Certifications

ITIL Foundation, 4/2017

Technical Skills

Operating Systems: Software:

VMware, SAP, Microsoft Windows Server, Microsoft SQL, Microsoft Exchange, Lotus Collaboration Suite, WhatsUp Gold, Symantec NetBackup, Symantec Antivirus Enterprise Suite, Checkpoint Endpoint security, Sophos Security Suite, Symantec Altiris, Citrix App Virtualization, Raymark Xpert & Mosiac, Microsoft Office, Microsoft Project, Microsoft Visio

Hardware:

Cisco 3750/4500/7600 & Meraki switches, firewalls & routers, Dell servers & EqualLogic PS Series SAN, Network Appliance FAS 6000, HP ProLiant servers, HP 3Com VCX VoIP Gateways, Bluecoat Proxy SG and AV, Checkpoint IP appliances

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