*** ********* **

Palm Coast, FL ***** 281-***-****

aczfa2@r.postjobfree.com

Heather Wells

Objective To obtain a position where I can utilize my motivational team skills and

business knowledge to grow with a well-respected company

Experience Sept. 2010 - Sept. 2016 Ayusa Houston, TX

Regional Manager - 2015-2016

Regional Manager Assistant - 2013 - 2015

Senior Regional Director (SRD) - April 2010 - 2015

Cluster Leader (CL) - 2010 - Present

Community Rep (CR) - Sept 2010 - March 2010

Covering 6 states (Texas, Oklahoma, Kansas, Nebraska, South & North Dakota),

managing staff by setting goals, helping to develop staff and meet and exceed

goals.

Follow a Region budget for travel, staff incentives, supplies

Responsible for Developing, recruiting, training, and maintaining community

representatives within my assigned area. Assist the Regional Manager to

qualify applicants to staff the Southwest Region.

Monitor up to 59 foreign exchange students who are attending American High

School while on program.

Mediate challenging situations between students and host families to resolve

any problems within the host family and/or school.

Find and Qualify volunteer Host Families to host students on program.

Conduct & complete monthly & quarterly check in with students, families and

schools

Develop working relationships with local high schools to allow the attendance

of Ayusa students.

Plan & conduct orientations for both students and host families

Met & Exceeded goals set by HQ for student placement. Goal 54, placed 59

Qualified for OPE trips for 2011 -2014

Plan, budget, and coordinate all events for students throughout the school

year.

Regional Director Rookie of the Year 2011 - 2012

2006 - 2013 T & L Distributing Houston, TX

Customer Service Manager

Increased Sales and productivity through motivation, positive re-enforcement,

and team work.

Managed up to 10 CSR's, handling over 700 calls per day.

Hired and terminated employees

Counseled, coached and administered all corrective action within the

department.

Maintained Model home & Display floor orders and credits

Managed all personnel records

Managed customers compliments and complaints

Took the department from not well respected to one of the best

Planned and scheduled all Product Knowledge training for the entire company

through manufacture's representatives.

Managed payroll and scheduling

Helped to bridge the gap between the departments within the entire company.

Proficient in AS400 operating system

Proficient in all Microsoft office programs, including a certificate in Excel

2003-2007 Frito-Lay, Inc Houston, TX

Region Power Buyer/Change Agent/ Administrative Assistant

SAP Expert, Change Agent for 13 locations within the Texas Region

Managed Site Expos for implementation of SAP to management team including

training

Expert in Oracle for processing all accounts payables

Managed six purchasing card accounts for ordering and paying bills including a

3-way match

Provide support Area Operations Manager for the Texas Region Sales Operations

Support all Zone Operations managers throughout Texas Region Sales Operations

Created and manage scorecards using Excel and PowerPoint

Managed accounts payable through oracle, P-Cards and Headquarters for entire

sixteen locations within the Texas Region

Researched, manage, and maintain leasing contracts for all major office

equipment for all Regional offices. Responsible for saving the company over

$5000 in copier leases in 2005.

Coordinated and manage all Travel arrangements for the management team

Event Coordinator for all meetings and other special functions.

Created an inventory control process for all warehouse supplies for the Texas

Region

Responsible for purchasing and maintaining office and warehouse supply and

inventory levels

Created master calendars for managers

Management payroll accounts for over 300 employees

Retrieved and consolidated reports through network systems for organizational

reporting from systems such as XNet, Exporter, Business Objects and special

tool boxes through the Intranet and PeopleSoft

Created an maintained an approved vendors list through SAP systems

Responsible for implementing corrective action process for the Sales

Operations Team to manage all disciplinary steps

2000-2003 Frito-Lay, Inc Corpus Christi, TX

Zone Administrative Assistant

Supported Zone Sales Leader and Zone Business Manager

Created and maintained spreadsheets using Lotus 1-2-3 and Excel to help track

all sales and waste within the Zone.

Created and maintained scorecards to rank the Route Salesman on a weekly

basis.

Download, corrected and submitted Variable Rate Overtime for all salesmen.

Submitted all hours for Part-time detailers.

Assisted Co-worker with paying bills within the Zone

Created PowerPoint presentations for meetings

Typing corrective action letters for salesman

Input all new hires in the PeopleSoft network for both sales and operations.

Managed all employee files.

Created and maintained all customer information through the Masterfiles system

Pulled reports from the network systems, such as SellMax, Exporter, TSO, IMS.

1998-1998 T-COT (Tax Consultants of Texas) Corpus Christi, TX

Administrative Assistant/Office Manager

Managed office finances for all expenditures

Data Entry for Sale Tax Audits

Supported Auditors during all audits

Maintained all Accounts Receivable and Accounts Payable

Education University Of Phoenix Houston, TX

Bachelors Degree in Business Management

SAP training in SAP system to globalize all companies within PepsiCo

Company provided training with Oracle systems.

Company provided safety training

Company provided diversity training

Interests Reading, computers, gardening, movies, crafts, spending time with family and

traveling

References

Personal and Professional references upon request

Contact this candidate