Brian Devon White

**** **** ******* **. *** #**13

Las Vegas, Nevada 89128

Phone# 702-***-****

1. Telus International

**** *. ******* ****.

Las Vegas, NV, 89102

Technical/Contact support agent

4/15-Present

Responsibilities:

Inbound contact agent servicing Google Project Fi customers involving a variety of common and complex troubleshooting issues, which include failed cellular data connections, wi-fi connectivity, billing inquiries, telephone number porting, escalations, domestic and international service coverage. Duties also include activating new service and explanation of current promotions and additional services available to Project FI customers.

2. Windham Professionals

3320 W. Sahara Ave.

Las Vegas, NV, 89102

Student loan collector

5/14-2/15

Responsiblities:

Contacting clients to make payment arrangments/settlements on their defaulted student loans. Advising clients of the variety of programs available to assist them with the curing of their delinquent status/placing them back into good standing and continuous monitoring of their account(s) going forward to ensure the account(s) remain in current status.

3. Portfolio Recovery Associates

5390 W. Badura Ave.

Las Vegas, NV, 89106

Collection Representative

12/12-8/13

Responsibilities:

Contacting clients to secure full payment/ make payment arrangements on delinquent accounts. Assisting customers with suitable workout plans or settlement offers to cure their account from possible escalated action. Educating the consumer on the collection process and the benefits of

being in a current payment status.

4. Cashcall

7125 Pollock Dr.

Las Vegas, NV, 89119

Collection Representative

11/11-8/12

Responsibilities:

Collecting on front end consumer loans for total amount due, probing and notating customer reason for default, arranging payment plans for bringing the loan to current status. Qualifying customers for possible loss mitigation workout/hardship and loan modification preparation. Assisted Customers in all aspects of their loan payment plan to help keep clients in current status.

5. Ups Teleservices

7120 Amigo Street

Las Vegas, NV, 89119

Technical Support Representative

6/10-7/11

Responsibilities:

Assisted Customers via inbound calls with their Ups hardware/software, probed and troubleshot to determine related issues. Provided tracking and shipping information to ensure timely deliveries.

6. Flagstar Bank

5151 Corporate Dr.

Troy, MI 48098

Loan Counselor/ Collection Representative

10/07-12/09

Responsibilities:

Collection of first mortgages 60/90/120 days delinquent, assist clients with repayment plans, obtaining customers financial information for loss mitigation process. Offer clients Western Union Speed pay options via check/debit card. Inform clients of the loan modification process, based on the criteria of their mortgage which workout plan they may be eligible for.

7. Superior Asset Management

1000 Abernathy Rd. Bldg 400 Suite 165

Atlanta, GA 30328

Customer Service Representative/ Collector

09/06-02/07

Responsibilities:

Collection duties on delinequent cellular phone accounts, inbound and outbound calls in a call center environment,utilized customer service skills as well as collection and accounting skills.

8. Comcast Cablevision

1879 Concept Dr.

Plymouth, MI 48035

Customer Acccount Executive II

11/04-8/06

Responsibilities:

Handled high volume of inbound calls and responsible for explanation of customer accounts regarding bill as well as troubleshooting with customers when service issues occurred in addition for sale and collection duties as well.

Oak Park High School

Oak Park, Michigan 48237

Diploma received Jun/1995

Oakland Community College

Southfield Michigan 48074

General business Studies

08/95-04/96

***References available upon request***

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