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Customer Service Active Directory

Location:
Sugar Land, TX
Posted:
March 22, 2017

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Resume:

Brandon Gomes

Sugarland, TX ***** -832-***-**** (H) - acze5k@r.postjobfree.com

Microsoft Certified Professional (MCP)

Certified MTA Networking Fundamentals

Computer Technician with background in imaging, printer installation, memory installation, hard

drive installation, motherboard replacement and general troubleshooting. Expertise in developing and

implementing test plans and test cases. Seeking challenging position with opportunities for expanding

upon existing skill base.

Qualifications

Microsoft Office Suite WLAN and LAN PC Troubleshoot connectivity issues between

and Printer Hardware the computer and devices.

Computer Diagnostics Firewalls and Ports Set up and perform scheduled preventative

Installation and Configuration maintenance tasks to keep Windows

Remote Link Software Active Directory healthy.

Reimage Computers Used Windows utilities to manage hard

Troubleshooting network connectivity drives.

issues. Printer support and maintenance.

Installing, maintaining, and troubleshooting Familiar with setting up, and

LAN networks. troubleshooting WAN and LAN networks

Installing operating system service packs, including IP addressing.

updates, and other security patches. Implement a basic wireless network, and

Installing, maintaining, troubleshooting, various topologies.

and uninstalling software, as well as Set up a wired/wireless LAN and make

peripherals. adjustments to get better service and

Maintaining and troubleshooting Windows communication.

XP, Vista, Windows 7/8/10. Customer Service

Technical Skills

A+, Active Directory, Hardware, database, Firewalls, hard drives, inspecting, IP, LAN/WAN, Microsoft

Office Suite-Word, Excel, PowerPoint, Outlook, Windows 7/8/10, Windows XP, Networking, mobile

devices, peripherals, Printer, Troubleshooting, Vista, Windows Server, wireless LAN, VMware, Virtual

Box, CISCO routers and switches, JD Edwards (proprietary software); MS Exchange Server; Window

Server 2003

Education

My Computer Career 2016

Information Technology System Administation

Additional Industry Specialized Certifications in Progress:

CompTIA A+ 801/802, MTA Mobility and Device Fundamentals, Mobility+, MTA Server

Fundamentals and Security +

Experience

Western Containers October 2014 to February 2017

Blow Mold Operator

Houston, TX

Perform audits,weight and quality assurance checks Adhere to quality control an blow mold

processes and procedures

Troubleshoot and perform minor repair on blow molder and support Linux software

Make adjustments to blow molder to meet product specifications Assist with preventive

maintenance and other mechanical changes

Prepare and document daily production reports, including line efficiences, scrap and

downtime.

Succeeded to surpass goal of 1billion bottles per year to 1.5 billion

Niagara Bottling December 2013 to October 2014

Production Operator/Production Lead (Promoted)

Houston, TX

Enforce safety and sanitation regulations.

Direct and coordinate the activities of employees engaged in the production or processing of

water and plastic materials, such as inspectors, machine setters, and fabricators.

Confer with other supervisors to coordinate operations and activities within or between

departments.

Responsible for overall maintence of production line. Including starting and stopping of

Palletizers, Blow Molder, and Packers.

Ensuring that information logs and forms are accurately completed and updated as needed.

Maintain quality assurrance requirements in accordance with company standards;

Troubleshooting production line and reporting all defects.

Plan and establish work schedules, assignments, and production sequences to meet production

goals.

Inspect materials, products, or equipment to detect defects or malfunctions.

Texas Instruments March 2009 to June 2013

Manufacturing Specialist/Line Technician (Promoted)

Houston, TX

Provided immediate supervision to a group of 27 employees, assigned tasks and checked work

at frequent intervals.

Developed and implemented activities in production areas to meet production goals, quality

cost and objectives.

Directed and coordinated multiple operations required in the manufacturing of company

products.

Areas of responsibility included wafer fabrication, line maintenance, equipment engineering,

process engineering and chemical-mix activities.

Recognized by upper management for establishing critical reporting documents.

Lead a group of five peers, as the process yield team leader to achieve the goal of maximizing

output while minimizing defective material.

Established PowerPoint slide shows and informative training videos to implement policies and

procedures to inform employees on process yield and already established guidelines.

After doing so human error, and also defects dropped and maintained under 0.02% in my

area.

Art & Frame Direct December 2006 to October 2008

Billing Administrator

Orlando, FL

Accurately entered billing information in the Oracle database on a daily basis for accounts,

some of which exceeded $500,000.

Resolved and reconciled 10-40 customer/commercial accounts and records per day.

Logistically implemented research techniques that were detailed oriented to inform customers

on current and eligible products.

Specifically chosen as a member of a three person team to set up and run the internet based

site of the company, selling products totaling up to $50,000 per day.

Appointed by CEO to oversee, calculate and enter data (Oracle) of 1000 to 1500

purchases for the company's yearly auctions at each of the 7 store locations.

Issue and post bills, receipts and invoices

Update accounts receivable database with new accounts or missed payments

Ensure all clients remain informed on their outstanding debts and deadlines

Assume the responsibility of receiving and sorting incoming payments with attention to credibility

United States Air Force USAF July 2003 to December 2006

Security Forces

Eglin AFB, FL



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