Twila Pro

**** ***** ******* **. *** **** ● Las Vegas, NV 89129

Phone: 702-***-**** ● E-Mail: acze3i@r.postjobfree.com

Objective

To obtain a challenging administrative position that utilizes my experience, skills, and provides an opportunity for professional advancement.

Professional Experience

Executive Administrator - Nevada Properties Southwest Offices January 2017 - February 2017 Berkshire Hathaway Home Services 8 850 West Sunset Road Suite 200 Las Vegas, NV 89148 Administratively assisted 200 Real Estate Agents. Duties & responsibilities in managing the high volume SorTel multiple line phone system, to transfer calls to agents, offices, or team leaders. Processed various legal documents to log in and release documents within lender, title companies’ delivery, or walk-ins from prospective homebuyers incoming or picking up. Handled multiple courier deliveries, inputted packages, and notified agents. Scheduled conference rooms with agents for buyer appointments, and renewed agents’ property access card. Received and entered payments for rental customers of landlord leasing properties, and cataloged open house signs. Operated, processed, trouble-shooted, and maintained the: level copier, fax machine, and emailing equipment. Greeted prospective homebuyers and the monthly sales meeting speakers. Ensured the office property of opening and closing procedures. Maintained office work area and lobby area, and organized daily priorities. Branch Office Administrator (BOA) & Branch Team Partner April 2004 - November 2016 Edward Jones 1 975 Village Center Cir. Ste. 150 Las Vegas, NV 89134 Duties as a BOA included but were not limited to: office administration, client account processing, client services, business development, and self-development. Was responsible to deliver exceptional client services by proactively meeting clients’ needs. Created well-defined plans to ensure that work was completed accurately, efficiently, and in a timely manner. Provided effective communication with the financial advisor and with clients. Responded to other client inquiries on administrative questions, and referred all other inquiries to the financial advisor. Mentored and trained other BOAs, supported regional activities, and completed annual review of the Compliance Manual. Store Manager January 1998 - April 2004

UPS Mail Boxes Etc. 1 930 Village Center Cir. Ste. 3 Las Vegas, NV 89134 Hired as customer service representative and promoted to store manager while managing two locations within the Las Vegas vicinity. Ran day-to-day operations for retail locations, with specific functions including: opening and closing the center, managing the productivity and world-class customer service delivery of the team, monitoring cost control and expenses, and providing weekly and monthly reports to the franchise owner. Screened, hired, and trained all employees, and established solid customer relations and provided problem solving solutions for both customers and employees. Maintained a continuous growth of the store within a competitive and multi-retail environment. Achieved a ranking of number two or three in monthly revenue, out of fifty-five area stores for four years. Received several southwest region profit center awards. Position required outstanding organizational capabilities, communication skills, some accounting skills, and the utilization of the UPS customized customer software.

Education

Northern Illinois University Dekalb, Illinois 1976-1978 Freeport Sr. High School Freeport, Illinois Graduated June 1975 Skills & Abilities

Obtained over 25 years of exemplary customer service through building strong client relations and satisfaction. Effective expression of views and ideas through verbal and written communication. Able to maintain a high energy level, positivity, and a helpful personal presence. High attention to detail to ensure efficiency and accuracy with adaptability to new challenges and situations. Able to proactively organize information, people, or duties in a methodical way while instituting priorities and fulfilling deadlines.

Assisted in business management, participated in team partnership, and provided advanced ideas toward company enhancements.

Proficient in advanced clerical and office related duties including: managing appointments/walk-ins, sort/respond to mail, faxing, emailing, processing expenses, supply orders, maintaining office equipment and work space, record keeping and maintenance, copying/duplication, multi-line phones, transferring calls, message taking, data entry, basic word processing software.