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Customer Service Sales

Location:
Edmonton, AB, Canada
Posted:
March 21, 2017

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Resume:

meera patel

**** ** ****** • Edmonton AB • T*T*J*

CELL 780-***-**** • E-MAIL acze2d@r.postjobfree.com

OBJECTIVE To become a member of a team where I can develop and further my skill-set in a professional environment, while simultaneously add great value to a company. EDUCATION University of Alberta, Alberta’s School of Business Expected 2018

• Bachelor of Commerce Cooperative Education

• Marketing Major

Concordia University College of Alberta 2015

• Bachelor of Science in Chemistry; Minor: Sociology

• Awarded Jason Lang Scholarship and granted $1000.00 three times

• Placed on Dean’s list for five consecutive terms for Honours Standing GPA EXPERIENCE PEPSICO BEVERAGES CALGARY – Sales Co-op September 2016 – Currently Employed

• Developed a standardized processes for marketing materials & merchandising equipment flow, including allocations to Sales Team, Drivers, and Branches & Customers, reducing delay of deliveries by 78%

• Conducted managerial audits in approximately 48 accounts

• Gained incremental sales of 7% by identifying/cold calling independent owners of Calgary fitness market segments

• Led marketing/sales project ‘West Incentive Challenge’ (maintained Southern Alberta as 1st place) for executing correct brand flow & display etiquette

• Beverage Optimizer Specialist for Southern Alberta, optimizing proper amount of space-to- sales – projected optimized accounts: 196

• Regularly conduct sales analysis and distribute reports, designing business review decks in support of 3 Territorial Sales Managers and 2 Key Account Managers MAC COSMETICS - Make-Up Artist/Sales Associate

June 2014 – September 2016

• Initiate service consultations, asking open-ended questions to target customers’ needs while simultaneously building customer relations for future services

• Promote trend and product knowledge resulting in exceeding sales goals consistently by 15% and higher; acknowledged numerous times for personal sales efforts FOSSIL - Brand Selling Specialist

September 2014 – September 2015

• Implemented selling skills & training materials to create ideal customer experience, including motivating purchase decisions; exceed for personal sales goal by 10%, consistently placed in top tier sales associate

• Executed merchandising tasks including floor-sets & Plan-o-Grams for all brand concepts

• Performed operational tasks, including cash handling, store organization, reduced Loss Prevention penalties by 28%

STAPLES BUSINESS DEPOT - Customer Service Associate October 2008 – August 2014

• Resolved unsatisfied customer conflicts with suggestive solutions and proper mannerism resulting in 47% increase in customer satisfaction survey analysis

• Improved sales by 32% through warranties and attachments for the company’s target

• Received ‘Employee of the Month’ 3 times for both sales & customer service recognition

• Trained all current staff for customer service representative positions

• Developed sufficient skills to also become a member of the aisles, copy and computer associate team, assisting management with scheduling conflicts

• Reduced out of stocks count by 97% through effective merchandise order deliveries and maintaining inventory in-store via IBM AS400 software PHARMASAVE PHARMACY - Pharmacist Assistant

December 2012 – May 2014

• Reduced waste by 96% by maintained drug storage, security, prescription and inventory keeping systems

• Recorded approximately 196 new patients, inputting patient information and prescriptions into computer system and pharmaceutical software

• Prepared compounds, packaged and labeled prescription medications

• Reduced waste by 96% by inspecting expiration dates and noting orders for stock to maintain inventory

• Educated patients with drug product information (with Pharmacist supervision), concerning drug formulation, dosage and cautionary procedures ACTIVITIES • VP Marketing of The Cooperative Education Students Association

& VOLUNTEER • Conducted marketing research for VenueJar

• Brand Ambassador for instaMek

• ATB Financial Backstage Pass Ambassador of 2016

• Participated in Business Students Association’s ‘The Apprentice 2016’

• Participated in ‘Enactus Case Competition’ 2015

• Volunteered as a admin/receptionist in Velma. E Baker Elementary Public School

• Raised $700.00 alone in the span of two days for the ‘Run for Breast Cancer Cure 2012’ SKILLS • Intermediate proficiency using Microsoft Office

• Extensive experience using mathematic computer software Gnumeric, Mathematica References Available Upon Request

3908 31 Street • Edmonton AB • T6T1J5 • CELL 780-***-**** • E-MAIL acze2d@r.postjobfree.com



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