Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Kansas City, MO
Posted:
March 21, 2017

Contact this candidate

Resume:

TIMOHTY RANDOLPH

706-***-****

acze1s@r.postjobfree.com

https://www.linkedin.com/in/timothy-randolph-02b59233

PROFESSIONAL SUMMARY

Distribution Center Manager and Military Veteran with a Secret Security Clearance and 20+ years of proven experience in the United States Army. Accomplished measurable results while leading teams of 2 – 38 in a dynamic, fast - paced environment. Possess a comprehensive background in Logistics and Warehouse Management derived from conducting domestic and global operations in 5 Countries spanning 3 Continents. Managed risk upon multiple lines to protect assets, property, and equipment valued over $300M while meeting the expectations of senior leadership. Possess extensive knowledge in coaching, inventory control and workplace safety. Recipient of multiple awards for outstanding performance and professionalism. Career supported by a Master of Arts in Reverse Logistics and Transportation Management.

File/Records Maintenance

Leadership

Data Analysis

Fork Lift Operator

Training and Development

Policy Implementation

Supply Management

Communication

Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Alphapointe 2017-Present

Logistics Manager (Intern)

Responsible for the design, planning, execution and control of all supply chain activities for Alphapointe. Utilizes best practices to improve efficiency, reduce costs, increase performance, inventory control, material planning and maintain or improve turnover standards

Establish and maintain formalized testing and certification requirements for Customer Service Representatives within ISO parameters to ensure consistent skill level and service delivery among all representatives – sighted or visually impaired

Work in conjunction with various groups such sales, customer service, IT and accounting to handle complaints and ensure support plans are in place to maintain long term customer satisfaction

Responsible for inventory control; ensure appropriate Reorder Point and Reorder Quantity levels are instituted and maintained for the warehouse

Consistently monitor all processes within the supply chain to ensure best practices are followed and completed in the most efficient and cost effective manner

United States Army – Various Locations 1992 – 2017

Operations Manager

Oversaw operational and logistical support for 64 departments; processed 4K+ documents with over 50K items valued in excess of $300M with 100% accuracy

Guided the professional development of 20 mid-level managers and employees while providing detailed monthly counseling and professional growth charts; resulted in 9 employees being recognized for leadership potential and promotion

Managed $15M+ in classified and unclassified equipment vital to national security and the safety of 150 employees; resulted in zero losses, and the continued integrity of all classified materials

Assessed training needs and evaluated training effectiveness of the company; assisted in the development of innovative teaching techniques and conducted professional development seminars

Monitored potential Credit Reversals and Recoverable Items; identified improvement opportunities and saved over $6M while returning over 25K pieces of equipment back to the organization’s supply system

Senior Material Management Supervisor

Directed the ordering, receiving, storing, and turn-in of repair parts and associated equipment for 31 companies servicing over 6K employees

Recorded, documented and tracked daily, weekly and monthly maintenance reports that provide senior leaders with accurate updates to make key decisions

Trained over 25 personnel in the use of Standard Army Retail Supply System Managed over 250 client accounts for supply and logistics using the Standard Army Maintenance System- Enhanced (SAMS-2E) database; updated client information customer transaction and financial reports

TIMOTHY RANDOLPH, PG. 2

Provided outstanding customer service to over 350 customers on a daily basis through effective communication, tactfulness, and a professional demeanor; received 4.9 out of 5 customers service rating on annual review

Conducted monthly 100% inventories for the warehouse consisting of 3K line items with zero deficiencies

Material Management Supervisor

Organized, inventoried, and maintained 100% accountability of $2M in logistics information systems

Facilitated the turn-in of over $1M of outdated equipment; returned over $800K to the unit’s budget

Evaluated 35 employees monthly on job performance while making recommendations for promotions, disciplinary actions and awards

Prepared, presented and tracked data to higher headquarters in regard to inventory, stock control, and accounting reports

Utilized Microsoft Office Suite to maintain records, send emails, and produce memos and office documents on a daily basis

Produced required and ad hoc reports for internal and external stakeholders under tight timelines and strict guidelines

Senior Logistics Manager

Directed, developed, and performed logistics management operations for a department that consisted of 80+ employees to include the planning, coordinating, or evaluating of logistical actions required to satisfy executive directives

Participated in weekly meetings to provide statistical data and department updates for executive management, in regards to training requirements, system capabilities and internal controls of various logistical concerns

Maintained training records, disciplinary actions and periodically checks competencies of 6 employees

Provided input to department director in all planning, operational and budgeting functions, including vendor management and contract negotiations

Analyzed and evaluated reports of investigations, identified and gathered pertinent information for oral and written reports; monitored the effectiveness of program operations with regulation compliance

EDUCATION

Candidate, M.A., Reverse Logistics and Transportation Management, American Military University, Charles Town, WV – 2017

B.A., Military Programs and Acquisitions, American Military University, Charles Town, WV – 2013

CERTIFICATIONS

Logistics Management, American Military University, 2015

Six Sigma Black Belt, International Six Sigma Institute, 2015

Six Sigma Green Belt, International Six Sigma Institute, 2014

Logistics Assistance Program Senior Manager Course, US Army, 2016

Support Operations Phase I, II, Logistics Management, US Army, 2015

Demonstrated Senior Logistician Course, US Army, 2011

Acquisition Level I, II, US Army, 2009

Senior Leaders Course, US Army, 2011

Advanced Leaders Course, US Army, 2001

Basic Leadership and Development Course, US Army, 1999

Equal Opportunity Leader Course, US Army, 2006

NOTABLE AWARDS

Bronze Star Medal

Army Commendation Medal (6)

Army Achievement Medal (5)

TECHNICAL SKILLS

Software: Microsoft Office, SharePoint

Operating Systems: Mac / Microsoft Windows

TIMOTHY RANDOLPH, PG. 3

REFERENCES

Name: Keevin Fields

Employer: Amazon

Title: Sr. Procurement Analyst

Phone: 317-***-****

Email: acze1s@r.postjobfree.com

Name: Bryan Hornbaker

Employer: US Army

Title: Warehouse Manager (Chief Warrant Officer Two)

Phone: 804-***-****

Email:acze1s@r.postjobfree.com

Name: Leslie Parker

Employer: Northrop Grumman

Title: Instructor

Phone: 254-***-****

Email: acze1s@r.postjobfree.com

Name: Alton Jones

Employer: Army Sustainment Command

Title: Logistics Management Specialist

Phone: 910-***-****

Email:acze1s@r.postjobfree.com

Name: Tony McDaniel

Employer: US Army

Title: Maintenance Manager (Chief Warrant Officer Two)

Phone: 727-***-****

Email: acze1s@r.postjobfree.com

Name: Jason Yearwood

Employer: Kansas Workforce Center

Title: Veterans Employment Representative

Phone: 78-539-5691

Email: acze1s@r.postjobfree.com



Contact this candidate