Pradeep Chandra Mende

aczdzb@r.postjobfree.com

816-***-****

Professional Summary:

Business Analyst over 8 years of experience in Insurance, Guidewire, clinical and CRM Industries

Experience in Business Analysis, Release Management, Client Relationship and Delivery Management in Onsite-Offshore model

Capable of producing various documents like Business Requirement Document (BRD), Functional Requirements Documents (FSD), User Acceptance Test cases and User Manuals

Used the elicitation techniques such as JAD, Interview, Brainstorming and Focus groups

Design and review of various documents including the Software Requirement Specifications (SRS), including USE Cases, Business Requirements Document (BRD), Use Case Specifications, Functional Specifications(FSD), Systems Design Specification (SDS), High Level Design Document (HLD), Requirement Traceability Matrix (RTM) and testing documents

Facilities requirements gathering and sign-off and translate into technical requirements

Experience handling Scrum projects, including blending Agile practices with existing processes as well as gaining executive and organizational support for transitions to Agile practices

Experience in recognizing and understanding the various design models, including Business Process Modeling (BPM), UML diagrams, detailed design entity-relationship (ER) diagrams, and data flow diagrams

Work in close cooperation with stakeholders to understand business needs for various iOS mobile as well as web applications

Experienced in using Business modeling tools such as MS-Visio, Enterprise Architect and Rational Rose for AS IS & To BE process modeling and business flow diagrams

Experience in creating project initiation diagrams including business use cases, activity diagrams, workflow diagrams, flowcharts

Created project prototype diagrams using Wireframes for project initiation and sign-off

Accomplished UAT (user acceptance testing), Functionality Testing, Unit testing, System Testing, Integration Testing and Regression Testing

Quantitative, analytical, communication and presentation skills gained through experiences and academics.

Technical Skills:

Requirements Management Tools: Rational Requisite Pro, Airs

Tools: Caliber RM, Enterprise, Agile, Pivotal tracker, Word, Excel, MS Project, Visio, Rational Rose, RequisitePro, Rational SODA, DoorsNet, SAP BW 3.1, SAS, PROLOG, Clearcase, Clearquest

Methodologies: Waterfall, RUP, Agile, SCRUM, ITIL, XP, Lean software Development

Languages: UML 2.0, VBA Excel, SQL

Business Process Modeling Tools: MS Visio, Rational Rose, Enterprise Architect Ver7.0

QA/Testing: QTP, Quality Center, JIRA, Six Sigma Techniques

Databases: Oracle, MS SQL Server

Web Designing & Services: HTML, XML, CSS, SOAP, Restful. Operating System 2000/NT, XP, Vista, Windows 7

Work Experience:

Client: Eli Lilly, Indianapolis, IN

Duration: Dec 2014 to till date

Role: Business Analyst

Project Description: Involved in creation of a Loan Origination System using RUP for the Mortgage/Loan Services division. The Loan Origination System (web-based system) allowed users to complete their loan applications, which in turn would be gathered and verified by the system to allow the application to undergo the loan application, processing, underwriting and closing processes. This system allowed the company to collect and consolidate user data for verification and remediate failed applications, thus streamlining and increasing the efficiency of the company in dispersing loans to various clients

Role & Responsibilities:

Conducted user interviews, gathered requirements, analyzed the requirements using RUP methodology and documented the requirements using Rational Requisite Pro

Worked with the SME’s (Financial Analysts, Risk Managers, Project Managers) to define business critical needs and analyze the possible technical solutions

Created Business Requirement Document (BRD), Functional Requirement Specification (FRS) document, User Requirement Specification (URS), Traceability Matrix document, and Change Request (CR) document for system application development

Conducted joint requirements planning (JRP) sessions as a facilitator to gather requirements from the business area and to discuss different critical success factors of the project like Operational Feasibility Analysis, Technical Feasibility Analysis, Cost Benefit Analysis & etc

Developed budget planning report & timelines of the project by conducting walk-through sessions and meetings involving various leads from Development, QA and Technical Support teams

Authored various Use Cases and activity diagrams, sequence diagrams using Rational Rose and used UML methodology to define the Work Flow & Data Model Diagrams (DFD)

Performed GAP analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements

Coordinated JAD session with system analysts, dev team, project manager for application development and Pre-validation specifications

Coordinated various kinds of User Acceptance Testing (UAT) including regression testing, system testing, integration testing, functional testing, alpha & beta testing

Authored test plans, test cases for various test scenarios and helped testing team to better understand the test scripts and live environment constraints

Used Test Director which is a Mercury tool to help manage defects and issues log during the testing phase

Involved in the creating User Training Manual as per project specification and conducted E-training session for a country-wide testing and deployment

Wrote standard & complex SQL Queries to perform data validation and graph validation to make sure test results matched back to expected results based on the user needs

Developed and managed project plans, schedules, issues log created and business-technical conflicts

Participated in Bug-Review meetings with software developers, QA engineers, managers, and suggested enhancements and solution to the existing application problem from business perspectives

Worked as a User/Customer advocate and negotiated with user as well as the technical team and management staff to resolve any outstanding requirement conflict during the whole SDLC process.

Environment: Rational Suite (Rose, Requisite Pro), Windows 2000, SQL, XML, .Net, HTTP, Java, Oracle, MS Project, MSOffice, Win Runner, Load Runner, Crystal Reports, Test Director (Mercury Interactive)

Client: UBS Financial

Duration: May 2012 to Nov 2014

Role: Guidewire Analyst

Project Description: The scope of this project is to sunset existing SDS legacy system with Guidewire Insurance Suite. The current legacy systems are nearing end of their lifespan. The outdated legacy systems are complex, difficult to maintain and any changes to it are time-consuming and expensive. As a result, there is operational inefficiency impacting business growth.

Responsibilities:

Involve in daily scrum and weekly meetings to provide status and discuss potential issues

Involve in Sprint planning sessions and identify work tasks

Involve in sprint review & Retrospective meetings and demo system functionalities to PDM and Business Analyst

Prepare Integration design documents for various integration functionalities

Design the Class, Sequence and Collaboration diagrams using UML

Design and develop Inbound and Outbound Interfaces in Policy Center

Customized data model as per business requirements in Policy Center

Customized Policy Search and Retrieval services to integrate Policy Center with Claim Center

Integrated Policy Center with Other Portals for retrieval of Customer Information

Implemented VIN validation and Address Validation Services in Policy Center

Involved in customization of Data Model as per business requirements in Policy Center

Implemented Quote, bind and Default level validations in Policy Center

Design and develop web service to generate Producer's Commission Report from Billing Center in Policy Center

Involve in integration with LexisNexis C.L.U.E Web Service in Policy Center

Involve in Design and ssdevelop Outbound messaging service for GL reporting in Claim Center

Involve in Design and Develop Reinsurance Agreement Admin Functions for Excess of Loss Treaty in Claim Center

Involve in Policy coverage configuration for HO, DF and PUB LOBs in Product Designer

Involve in UW Issues Types and rules configuration for HO, DF and PUB LOBs in Product Designer

Involve in Territory codes configuration for HO, DF and PUB LOBs in Product Designer

Involve in Policy Form Patterns configuration for HO, DF and PUB LOBs in Policy Center

Design and develop various configuration functionalities using appropriate Wizards, Pages, Popups, Screens, Detail Views, List Views and Input Sets in Policy Center

Implement required business Rules in Post-setup, Pre-setup, Validation, Pre Update and Event Fired rule sets in Policy Center

Implement activity patterns and Assignment logic for Custom Assignable entities in Policy Center

Involve in Integration & System testing for addressing issues

Collaboration, share knowledge and experience among the Team, Product Owner, Scrum Master and Stakeholders.

Environment: Guidewire Claim Center 8.x, Policy Center 8.x, Billing Center 8.x & Guidewire Contact Manager 8.x., SQL Server, Tomcat Server, GIT, XML Studio

Client: Dr. Reddy's Lab Laboratories, Hyderabad, Telangana

Duration: Jun 2011 to Apr 2012

Role: Business Analyst

Project Description: Aceclinica is a simple and robust electronic data capture tool which helps reduce time and efforts spent on clinical data management activities. It is an entirely unique web-based system with Software-as-a-service (SaaS) architecture providing a cost-effective approach for all pharmaceutical companies and CROs, engaged in clinical trials managing multiple clinical research studies.

Responsibilities:

Applied Business Rules and met with the different pharmaceutical departments in order to understand and obtain necessary regulatory information to construct quality requirement documentation

Responsible to visit client sites to analyze the patient records and collect data required to audit the government health measures compliancy, records and documents all member and provider outreach activity

Assessed the status of the organization to determine the scope of the application for Gap Analysis

Prepared a High level document describing detailed artifacts required to perform a Bronze Level Compatibility review for Electronic Data Capture (EDC) product

Assisted in creating detailed technical design after understanding the 'AS IS' business process and the new requirement, created technical design will reviewed internally and sent to client to get approval

Facilitated meetings with the product owners, scrum master, project coordinator, SME's and development and testing team

Conducted meetings with user groups and internal stakeholders to gather, understand, and document product/service requirements. Developed acceptance criteria to test user stories in sprint planning meeting

Maintained metrics that provide visibility to stakeholders on program-level plans, progress and quality to ensure commitment to the quality. This information may take the form of various Scrum artifacts, from backlogs to burn-down charts

Assisted Project Manager in documenting Project Charter using MS Project and actively involved in planning phase (WBS, Schedule and Resource Planning) of Project Management

Worked alongside with cross functional teams in order to establish comprehensive business and functional requirements and then translating those requirements into software design specifications using various notations of UML for designing and documenting the detailed business and functional requirements

Developed user stories and use cases for the project backlog and communicated them with IT teams

Assisted to develop the test plan, test cases and test scenarios to be used in testing based on business requirements, technical specifications and/or product knowledge

Assisted with user testing of systems (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place

Performed configuration/change management to specify how much revalidation would be required after necessary changes were affected.

Environment: Windows, IE8, UML, Agile Methodology, PostgresSQL Tomcat, Java, HTML, MS Office Suite (Word, Excel, PPT, Visio).

Client: ICICI Bank - Hyderabad, Andhra Pradesh

Duration: June 2008 to May 2011

Role: Business Analyst

Project Description: ICICI Bank (Industrial Credit and Investment Corporation of India) is an Indian multinational banking. The client is a leading global financial service company catering to the corporate and institutional segment as well as to commercial, small business and retail clients. The client used an MS-Excel spread sheet based system for risk analysis and disbursement and managing its loan portfolio. The work assigned was to move from this manual, labor-intensive process to an automated and integrated system for its real estate portfolio, which could encompass the entire life cycle of a loan. The new system would have to address all aspects of the loan lifecycle, starting from identifying a deal right up to loan closure.

Responsibilities:

Gathered user requirements and directed developers for practical deliverables

Work with the full SDLC, elicit, analyze and define requirements

Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation

Conducted JAD sessions between the end users and the development team, Worked with the software architects / developers to ensure that the applications confirm to customer requirements

Analyzed current formats for reporting Accounts Payable, Accounts Receivable and Reconciliation towards using some of the necessary fields in the new format too

Experienced in developing Object Oriented Analysis and Design Models; Use Case Model and UML

Well versed in project management tools like MS Project for project planning, Project scheduling

Prepared documents to conduct user acceptance testing

Followed the UML based methods using Rational Rose to create: Use Cases, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams

Participated Testing and Evaluation of projects at established integration points to assess progress and identify key functionality issues

Tracked UAT issues/bugs and prepared reports

Took approvals from business owners for business requirements Documented monthly

Generated status reports for enhancement and modification requests for the development team to assist them in efficient tracking and monitoring of open issues of the project.

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), UML, SQL, Quality Center.

Accomplishments:

Got appreciated by the stakeholders on business design documentation and high quality support for users

Acknowledged by the project sponsors for supporting implementation & preparation of user guides for the business

Played a pivotal role in resolving issues, giving training after implementation and received appreciation from the Supervisor / Manager

Contact this candidate