VISHAL DEKATE

Contact:+91-963*******;Email: aczdh4@r.postjobfree.com

VRINDAWAN GARDEN EVERSHINE CITY-VASAI EAST-MUMBAI-INDIA

Professional with 15+ years of experience in Managing Service operations and Customer Quality, Product Quality, ASP management,vendor management, Project Management, & business development seeking for new challenging assignment.

PROFESSIONAL PROFILE

Extensive experience in Customer Relationship Management, Trainings, Technical Support.

Well versed in Service Operational, After Market Services, Material Management and Project Management, CRM, SLA, Warranty policy, maintain TAT as per company standard, escalation management, Potential Analysis. Expansion planning for service support, as per growth of business demand.

Proficient in analysing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting of issues.

Polished leadership skills with ability to motivate teams to increase productivity.

Familiar with process implement & improvement to maximize efficiency.

An Effective Communicator with exceptional analyatical, relationship management & problem solving skills.

Good experience of Handling assembly line and PQC,OQC,IQC,RTL testing of mobile parts LCD,TSP,Camera,sensor,receiver,rear cover & travel adaptor charger, cable

Successful management of team to obtain all results within specified target.

Closure of RMA cases by receiving material free of cost from suppliers.

100% achievement in settlement of cost claim against line loss due to quality issues of suppliers.

Presently working with Mickeyfone Technologies India Pvt Ltd As a Quality manager.

Career Graph

Mickeyfone Technologies India PvLtd. -(OEM/ODM) JUN2016 TILL DATE

Special Economic Zone-Sector -83-b26 G. NOIDA

Customer Quality Manager

Accountabilities:

Responsible for Managing all the department like PQC,OQC,IQC,RTL

To ensure timely & proper implementation in process inspection & testing

To verify manufacturing process, and conduct process line audit Daily awareness to operator for internal & external complaints (PQC/OQC / IQC)

Daily interaction with incoming quality & ODM for supplier quality issues to improve yield.

To ensure implementation of CAPA taken for Internal & external complaints (OQC / Customer Complaint)

To maintain & ensure proper 5S on all the floors Teach, train and coach the team members (operators) for upgrading their competency levels.

Ensure timely verification and disposal of vendor non-conforming parts from lines.

Preparation of Quality reports.

Manpower management & control in shifts for carrying out right inspections.

Improvement methodologies. Defining and leading measurement system implementation, and analytics and drive operational improvements that improve the Customer Experience and drive down Cost of Poor Quality, Severe Events, and Escaping defects.

Implement an improved (point of use & ease of use) defect capture system that aligns to the critical execution processes metrics.

Develop a Communication and Learning Plan to seek, share, and implement best practices in an effort to drive a learning organization.

Apply Quality Assurance, Quality Control, and Continuous Improvement methodologies (like RCA, etc)

Responsible for ensuring defect free material for all Electrical & mechanical parts.

Working with other departments for gathering information relating to design, specification, stock and planning of production.

Basic knowledge of SAP.

Actively involved in selection of candidates for team.

On time OQC sampling perform & real time feedback share with all concern

100% achievement in settlement of cost claim against incoming material quality issues of suppliers.

SKILL-

Knowledge of 7QC tools, ISO.

Knowledge of G8D Methodology of Problem Solving.

SPICE RATAIL LTD. Aug 2015–May 2016

STATE SERVICE MANAGER (AREA SERVICE MANAGER) –Ahmedabad-Gujrat

Accountabilities:

Managing the Spice Product & After Sales Service Operations in Ahmadabad for all Gujarat

Handing the complete service operation along with 32 authorised service centres L1,L2,L3 all over Gujarat state.

Handling the RDS sales team training session and provided solutions for each & every escalation or software requirements for the mobility and IT product.

Meeting with distributor, micro dist. RDS, & Vendor to maintain the healthy professional relation.

Coordinating with marketing team help to sorted out pending cases by service (mobile phone, tablet, Laptop ), Sales team (analyzing the primary, Secondary and tertiary sales) and Finance team (payment terms and purchase orders) to taking feed back by following KRA time to time.

Responsible for finalizing the software based on customer requirement and resolving the after sales service issues.

Co-ordinate with vendors and suppliers for good quality product development.

Handling the various distributors and coordinating with the QA team for testing and after sale service support.

Managing the service centre with service team along with assign ASC and also controlling the service TAT.

Opening new service centres for End to end service management of spice devices.

Managing & undertaking testing of spice devices, providing the solution for every escalation.

Providing technical support to newly appointed service centre accounts/customers.

Organising trainings to Field Sales force &32 ASC Engineers.

Inventory Management for spare parts and co-ordinate logistic department for distribution of spare parts.

Controlling service cost and TAT through regular monitoring.

SnapBizz cloud Tech ptc Ltd. jun2014 – 2015

POS-Product developement & Services Manager (AMS)-Bangalore

Accountabilities:

Establish collaborative relationship among the various project principals and constituent groups, with the aim of promoting the new concept of integrated systems.

Coordination with china’s multiple vendors for hardware (like sundeck for wireless dongle.)

Handling the Hardware component Quality issue, Material quality testing, Technical quality issues

Facilitate and coordinate the work of project teams engaged in the establishment and implementation of new strategic information systems to support the FMCG business operations.

Identify and work to remove barriers to successful completion of the emphasis on resolving issues making end customer happy. Maintaining the KPI as per the company standard.

Serve as a point of contact with END CUTOMER representatives and functional consultants on overall PRODUCT and technical OPERATION.

Setting up new SOP AND SLA for the company point of view.

Responsible for inflow, out flow timely repair & delivery as per the Management Standards (fifo).

Provide technical assistant to service technician team whenever they required.

Provide online assistance to customers who communicate through calls, Email, faxes.

Oversee the supervision of personnel, which includes work allocation, training, and problem resolution. Evaluate performance and make recommendations for personnel actions; motivate employees to achieve peak productivity and performance.

Provide professional advice to project leaders on technical issues such as standards for information, process description, data flow, data structuring, file design, input and output design, and program specification.

Interpret job specifications and key responsibilities to direct subordinates and assign duties.

Identify and recommend procedural changes to improve efficiency of subordinates.

Consolidate and report the subordinates’ performance as needed directed by immediate supervisor.

identifying and developing new business through networking and courtesy and follow-up calls;

Cold-calling in order to create interest in products and services, generate new business leads.

Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently.

maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals;

providing technical advice to customers on all aspects of the installation and use of android software systems and networks, both before and after the sale;

advising on software features and how they can be applied to assist in a variety of contexts, such as accounting, stock taking or other specialist areas;

networking with existing customers in order to maintain links and promote additional products and upgrades;

Handling hardware or software problems and faults and referring on to specialist technical colleagues.

Responding to tender documents, writing proposals, reports and supporting literature

SAMSUNG-INTERTEC GROUP WLL,-DOHA- QATAR

Feb2012 – Mar2014

Service Delivery Manager (HANDLING THE L3 SERVICE CENTER OPERATION)

Accountabilities:

End to end delivery of service product Like HHP, PRINTER,TABLET,NOTBOOK,SLATE PC,LFD.

Focus on project planning including resource planning & mobilization and change management.

Involved in management of deliveries and resolution of dependencies.

Coordinate with b2b client & internal resources to ensure compliance to SLA parameters in project deliverables.

Managing the entire product life cycle of product from strategic planning to tactical activities for SASUNG Multinational Company QATAR.

Highlights

Setting up new Samsung customer Care in DOHA-QATAR.

Opening New service locations AL-Nasir, AL- watan mall, AL-khor, AL-Rayan,Matar Kadeem –Doha Qatar Respectively.

Responsible for inflow, out flow timely repair &delivery(TAT,LTR)Maintaining KPI as per the Management Standards.

Hands on experience with FLEXO RF –tester and WILLTEC-4107,FLS-4S,FLS5, FPS-4, FPS-8, FPS-10, FPS-11

ESD service environment Implementation. e. g. ESD Grounding, foot tester, wrist Belt and ESD service desk.

Update higher management in writing about all aspects of all products sold under The Company Name.

Provide online assistance to the customers who communicate through calls, Email, faxes.

Handling 1st level customer care issues escalations. Like DOA and DAP cases.

Keep documentation of all the service centre reports, responsible for monthly service revenue Branch wise

Preparing Spare consumption reports on monthly basis.

Planning service incentive on monthly basis as per the KPI.

Provide technical assistant to service technician team whenever they required.

Responsible for the revenue income, spare parts forecasting, monthly stock Checking.

Responsible for overall service operation including 5 branch service centre.

MAXX MOBILINK PVT.LTD-MUMBAI

Feb2010 – Mar2012

SR. EXCECUTIVE ( PRODUCT & SERVICE)

Co-ordination with Hong-Kong based Outsource Company regarding the service equipment.

Coordination with china’s multiple vendors (like TECHAIN, SAGETEL, HYUNDAI, SKYWORTH, GIONEE, ZTE, MALATA, and TIGI MOBILE.)

Handling the Hardware component Quality issue, Material quality testing, Technical quality issues.

Handling the complete service repair process by remote access. SAP SERVICE PORTAL,

Handling minimum spare parts forecasting for every new launching model.

Taking care of all service centres should get the proper spare parts supports.

Reporting all the product aspects to the voice president of the company.

Factory visit to Shenzhen-China, Hong-Kong, and Shanghai for ID Selection, mass production inspection/printed circuits board testing time to time.

CELLUCOM -DUBAI-UAE

Mar2003 – Dec2009

Technical Officer( HANDLING MULTIPLE SERVICE CENTE OPERATION)

Imparting Training to junior Technical Engineers team and customer care as well.

Setting up new NOKIA CARE, HTC CARE, SAMSUNG CUST.CARE in DUBAI AND DOHA-QATAR.

Opening New service centre locations ALAIN, FUJAIRAH, SHARJAH, QATAR Respectively.

Responsible for inflow, out flow timely repair & delivery as per the Management Standards.

Hands on experience with FLEXO RF –tester and WILLTEC-4107,FLS-4S,FLS-5,FPS-4,FPS-8,FPS10,FPS-11

ESD service environment Implementation .e.g. ESD Grounding, foot tester, wrist belt and ESD service desk.

Update higher management in writing about all aspects of all products sold under the company.

Provide online assistance to customers who communicate through calls, Email, faxes.

Handling 1st level customer escalations.

Keep documentation of all the service centre reports, revenue reports spare consumption reports.

Provide technical assistant to service technician team whenever required.

Responsible for the revenue income, spare parts forecasting, monthly stock checking.

Responsible for overall branch service operation with multi brand service station

Previous Assignments in Brief

Supreme Telecom pvt. Ltd. (India)-Mumbai working as Service Engineer. From March 2001 toFeb’03.

Three Years working with Futuristic Solution as a Service Engineer From 1997 to Feb’2001.

Futuristic Solution is an authorized service center for Canon, Samsung, Brother fax mc. Etc.

Handling the western region as service single point contact

Experience in maintenance of Fax Machine, Photo Copier, EPABX System & CCTV

for maintenance of new Annual Maintenance Contracts

Projects

SAMSUNG CUSTOMER CARE Project.-Designing of customer care area,installation of service equipment.

Maxx HHP devices product Project- customisation and implementaion.

Android based apps instalation and implementation -Installation UPS, LED screen, inventory management Automations System.

Office automasation compete installation and implementation.

Nokia India Pvt. Ltd - Software installation on Nokia phones to make it Java enabled.

Educational

Diploma in industrial Electronics and Telecommunications. Mumbai Technical Board in 1997

Pursuing MBA (International Business Management), Belgium University

Trainings& Certification:

Attended all the training time to time from the company like soft skill, technical training of level-2

Level3claimReporting from vendors like NOKIA, SONYERICSSON, HTC,I-MATE,BLACK BERRY.

ManagementSkill train by Samsung HQ. Dubai.

IT Skill

Lotus, Excel, Word, power point, html, DHTML, web designing and other Ms Office applications.

Hands on experience in Oracle based software like Sigma, Poss. and service management system,

SAP CRM,ERP. service portal

Auto CAD, Software, SAP MODULE A.

Handling Multiple Service portal. COSMOS, GMRS, GSPN.

4.4.1 Android Based APPS SNAPBIZZ rebuild and implementation

Personal Details

Date of Birth : 2 NOV 1974

Nationality : Indian

Language Known : Hindi &English, Marathi (Spoken & written)

CTC :

Place:mumbai (ready to relocate ) Name : Vishal S. Dekate

Ready to relocate

Date: Signature:

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