Russell Lee Brown, Jr.

**** **** ****, *.*.

Atlanta, GA 30331

Home: 470-***-****

Cell Phone(s): 412-***-**** / 678-***-****

Email: aczde9@r.postjobfree.com

OBJECTIVE

To obtain a position, utilizing my professional qualifications and skills. With the opportunity to, contribute to the efficient operations of a firm or corporation, and to earn advancement through on-the-job performance.

QUALIFICATIONS

Human Resources, Customer Service Specialist, Administrative/Executive/General Office Management & Support, Special Projects Coordinator, Call Center Trainer, Personnel/Employment Staffing Coordinator and Recruiter, Property Management, Certified HUD Leasing Specialist.

SOFTWARE APPLICATIONS

I have the knowledge and ability to work the following software applications:

2016 Office 365, Windows Edge, Windows 10, Windows, Windows XP, Vista, Microsoft Office (Word, Excel, Outlook, Publisher), Kornos, Oracle, OrderWorx, Internet Explorer, Google (Chrome), Quick Books Customer Manager, Calabrio Call Monitoring System, Finesse Cisco Phone System.

EDUCATION

7/2015 Graduate of Fred Pryor Seminars/Career Track

Division of Park University

Course: Human Resources/HR Responsibilities

5/2008 Advanced Graduate, LandAmerica University online.

Course: Administering Superior Customer II/ Client Service II,

Superior Problem Resolution & Customer/Client Retention.

2/2004 Advanced Graduate, LandAmerica University online.

Course: Administering Superior Customer / Client Service.

1/2001 High Honors Graduate, NCTI (National Cable Television Institute)

Major: Broadband Technology/Excellence in Customer Service

5/1979 High Honors Graduate, BRAC Training Center, Minneapolis, MN

High Honors Graduate

Class of 1978 Honors Graduate of General Academics & Business Peabody High School, Pittsburgh, PA

RUSSELL Lee BROWN, Jr. PAGE 2

EMPLOYMENT

5/2013 – Office Administrator-Manager / H.R. Staffing Coordinator & Recruiter /

9/2016 Compliance Monitor / Assistant to CEO-President

Seniorsitters, Inc In-Home HealthCare, Pittsburgh, PA

Assist with daily operations of an in-home personal care corporation.

Liaison between state, local and federal government social services.

Provide superior customer service to all clients/contractors/vendors.

Interview, hire, test and pre-screen potential new employee. candidates for in home and personal care positions.

Assist CEO/President with implementation of operating procedures and policies, federal/state compliances.

Handle daily financial and banking transactions.

Interview new Consumers/Patients/Vendors and execute new contracts with Aging Waiver and Private pay clients.

Monitor worker’s attendance and schedules, also their performance.

9/2012 - Closing Coordinator / Client Support /Customer Services

5/2013 PCN – PC-Law (Professional Closing Network), Pittsburgh, PA

Assist with daily operations, executing, and coordinating of the major mortgage lenders, escrow, refinancing, and retail and VA loan closings. Arranged and scheduled closings for borrowers and Attorneys, locally, nationwide, also internationally.

Updated and downloaded information into client accounts through the eClosings system. Handle call coming in and going out of the Call Center. Also, maintained and providing superior and outstanding customer service to our clients.

3/2002 - Escrow Specialist / Closing Coordinator / Post Closer

9/2012 / Document Clerk

LSI-LPS / LandAmerica Financial Group, Washington, PA

Assist with daily operations, executing, and coordinating of escrow, refinancing, and retail and VA loan closings, various lending institutions such as, ABN-AMRO, Citibank, WaMu, Wells Fargo

Arranged and scheduled closings for borrowers with Closing Agents, and Attorneys, locally, nationwide, also internationally. Updated and downloaded information into client accounts. Maintained and provided superior and outstanding customer service to our clients. Upload / Download BPO and O&E for review. Pull Credit Reports and Financial Statements for review. Prepared documents for loan closings. Handled and arranged, monitored attorneys and notaries to conduct mortgage closings. Acted as temporary Scheduling Team Lead, handle call coming in and going out of the Call Center and meeting SLA’s. Monitored the closings and exceptions que, and special projects when assigned. Handled, and arranged and monitored final closing procedures for mortgage closings and mortgage refinancing, in the USA and abroad. Acted as liaison between bank and notary closing service. Also, responsible for making sure that the mortgages and titles were sent to the correct state offices for recording after closings.

RUSSELL Lee BROWN, Jr. PAGE 3

EMPLOYMENT (cont.)

8/2008 - Office Administrator-Manager / Staffing Coordinator & Recruiter

3/2010 Christian Home HealthCare, Pittsburgh, PA

Assist with daily operations of a in home personal care corporation.

Liaison between state and local government social services.

Provide superior customer service to all clients and contractors.

Interview, hire, pre-screen potential candidates for home and personal care, and janitorial service positions.

Assist President and Vice President with implementation of operating procedures and policies.

Interview, test, and pre-screen potential new workers.

Monitor workers, attendance and schedules, and their performance.

9/1999 - Customer Services Supervisor / Call Center Trainer

3/2002 AT&T Broadband, Pittsburgh, PA

Supervised and coached overnight shift call center team of 30 customer service representatives. Monitored calls for quality assurance, coaching, and developmental skills. Meeting SLA’s providing, and administered award winning and superior customer service.

2/1993 - Retail/Wholesale Customer Services Manager

9/1999 Nabisco Foods, Pittsburgh, PA

Managed the ordering and shipment of food products to retail and wholesale customers around the world. Managed multimillion dollar inventory/stock. Handle call coming in and going out of the Call Center and meeting SLA’s and retailer’s needs for products.

4/1990 - Senior Employment Placement Coordinator

2/1993 TempWorks Personnel, Inc., Pittsburgh, PA

Recruited and placed workers on contract to hire assignments for local industries.

6/1986 On Site/Property Leasing Manager/Certified HUD Leasing Specialist

4/1990 Housing Resources Management, Inc.

Greenway Park Apartments, East Hills Apartment, Westgate Village, Steelworkers Towers, I.W. Able Senior Towers, Pittsburgh, PA

Responsible for managing all functions an operation of property and general office management, for several local dwellings, under HUD guidelines.

6/1979 - Senior Customer Services Rep/Special Events-Projects Dept.

6/1986 Bell Telephone of Pennsylvania Pittsburgh, PA

Handled customers with special request for phone service, at events such as Monday Night Football, concerts, etc…

RUSSELL Lee BROWN, Jr. PAGE 4

STRENGTHS

COMMUNICATIONS: Able to communicate well when speaking and writing. Also, able to act as a liaison between different situations; I am comfortable and effective communicating with both management and staff.

LEADERSHIP: Able to motivate a project team and I have a wide range of interpersonal skills to encourage and instruct others.

ORGANZATION: I use time and resources effectively, I consider efficiency, planning, and accountability very important.

RESPONSIBILITY: I am accustomed to being in a position of responsibility; working to achieve goals; I never assume “THE OTHER PERSON IS RESPONSIBLE!” Willing to do whatever it takes to get the job done and to do it right the first time. And a TEAM PLAYER.

GENERAL

Willing to travel or relocate

Typing: WPM: 35

Data Entry Keystrokes: ALPHA: 5,500 / NUMERIC: 8,500

REFERENCES and LETTERS

OF RECOMMENDATIONS

Available upon request

AWARDS/ACHIEVEMENTS

1982/1984/1985 Bell Telephone Customer Service Rep of the Year

1994/1995/1997/1999 Nabisco Food Groups Employee of the Year

2000/2001 AT&T Cornerstone of Excellence in Customer Service Award

Employee of Year

August 2002 LandAmerica S.T.A.R. Award Winner

October 2002 LandAmerica S.T.A.R. Award Winner

March 2003 LandAmerica S.T.A.R. Award Winner

July 2003 LandAmerica S.T.A.R. Award Winner

November 2003 LandAmerica S.T.A.R. Award Winner

February 2004 LandAmerica S.T.A.R. Award Winner

April 2004 LandAmerica S.T.A.R. Award Winner

(S.T.A.R. – SERVICE THAT ATTRACTS RECOGNITION)

September 2005 LandAmerica W.O.W. Award

December 2005 LandAmerica W.O.W. Award

March 2006 LandAmerica Outstanding Performance Award

July 2006 LandAmerica Outstanding Performance Award

Contact this candidate