Tyra Linere Smith

*** * ******* **** • Ridley Park, Pennsylvania 19078

aczbui@r.postjobfree.com • 302-***-****

OBJECTIVE

Looking to obtain employment to utilize developed skills in sales, customer service, receiving, warehouse and employee management with a company in a challenging, but fulfilling role. I believe hard work builds character.

EXPERIENCE

Burlington Coat Factory Claymont, Delaware March 2014 - Present

Assistant Manager

Active Management of store when store manager was absent.

Direct keyholder.

Directed a team of employees daily.

Assisted in the training of new staff.

Motivated sales employees to insure quality customer service.

Awarded top performance with recognition in the form of "smile cards" to receive a chance to win gift cards.

Promoted sales and discounts.

Addressed customers inquiries and resolved complaints in a timely manner.

Organized the sales floor and set up displays in coordination with flow to meet company demands.

Stocked/restocked inventory when received new products.

Ability to use a pallet jack

Ability to use a Telxon scanner. (Shipment/inventory)

Kept accurate count of revenue in safe-logs when closing store.

Handled register till amounts during opening and closing procedures.

Monitored surveillance cameras when lost prevention was not provided.

Recovered over $500.00 of company merchandise from 2 shoplifters during the absence of LP.

Bath & Body Works Wilmington, Delaware October 2013 - December 2013

Sales Associate

Assisted customers about inquiries of products and sales.

Restocked store with company produces.

Attended to phone calls about employment opportunities and questions about specific items.

Greeted potential customers.

Promoted sales and discounts to people.

Encouraged other employees to help meet company sales goals.

Persuaded customers to purchase.

Created displays for promoted product after hours during floor resets.

Rehired as a seasonal sales employee after being hired for the winter holiday in 2012.

Wawa New Castle, Delaware June 2013 - October 2013

Cashier

Handled Money when dealing in sales.

Assisted customers with excellent service.

kept sales areas, Bathrooms, and gas pump areas clean and stocked.

Unloaded and restocked inventory when shipments were received.

Completed all work duties in a timely manner.

Harrington Raceway & Casino Harrington, Delaware May 2012 - August 2012

Custodian

Maintenance of patio bar area, bathrooms, and "Back-of-House" areas.

Kept casino entrances clean.

Helped set up tents and displays for races and VIP member perks.

The ability to handle multiple task in a shift.

Widener University of Law Wilmington, Delaware May 2011 - August 2011

Secretary

Handled company phone calls and orders.

Managed letters to and from the Dean of the University.

Ensured that confidential documents were shredded or stored safe.

Filed transcripts and diplomas.

Delivered mail to different offices for the Dean.

EDUCATION

Appoquinimink High School Middletown, Delaware May 2012

SKILLS

Over 3yrs of Customer Service

Accurate revenue handling

Conflict resolution skills

Clear communication

Strong Leadership/Motivator

Retail inventory management

Training and development of employees

Ability to use a pallet jack and telxon scanner

Knowledge of using NJO and ISP for product inventory pricing

Writing using Microsoft Word

Very artistic/creative with floor designs and displays

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