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Customer Service Sales

Location:
Erode, TN, 638001, India
Posted:
March 14, 2017

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Resume:

R Praveen Kumar

aczaqz@r.postjobfree.com

733-***-****

OBJECTIVE

Seeking a progressive, professionally managed, fast paced environment with well organized business processes in place which allows me to contribute my technical ability and utilize my skills towards the growth and continuous development of an organization

Core Competencies

Team Leadership & Direction

Cross-Divisional Collaborations

Data Management & Analysis

Accounting & Business Acumen

Problem Solving & Critical Thinking

Working Relationship Development

Compliance & Enforcement

Integrity & Confidentiality

Computer Literacy

SUMMARY

Results driven Professional with over 9+ years of experience supporting small and medium size organizations in non-exempt, exempt and corporate environments.

Operations/Payroll with 3+ years of corporate operations and financial experience in the payroll management industry.

Extensive 4+ years of experience as an IT Recruiter.

Results-oriented, industrious, and highly effective Human Resources and Payroll professional with extensive history of applied experience and solid educational background.

Very effective at incorporating creative leadership skills to achieve business objectives.

Highly detail-oriented and organized.

Possesses strong analytical skills in expense analysis, budgeting, and reporting.

Proven record of success in handling increasing levels of responsibility

ENTO TECHNOLOGIES –MAR 2015- FEB 2017

Ento Technologies is a global provider of business process services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer life cycle. Since inception, Ento Technologies as remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.

Role: Sr. Resourcing Specialist

Handling full life cycle Sales and Recruiting activities for US to include; Posting Positions, Prescreening & Interviewing candidates over phone, obtaining leads and reference checking, client interview arrangements, closing and offer preparation.

Responsible for closures of technical professionals into both contract and permanent employment opportunities.

Has strong experience with high volume recruiting. Possess strong sense of Urgency, Flexibility, and has sole responsibility of one of major account

Working with Accounts / Resource managers on all staffing related issues, such as recruitment, selection of candidates, offers, salary negotiation, interview techniques and closing candidates.

Discuss the "core" of the job description, and deliver exceptional IT candidates in a timely fashion.

Gathering and maintaining placement statistics for client and internal reports and benchmarking purposes.

Negotiating, Reviewing and Executing Master Agreements and Bill Rates with Vendors and Clients.

Performing reference checks and arranged drug screens and background checks on applicants.

Developing effective and innovative recruiting strategies for attracting and sourcing high quality technical candidates for client companies.

Forming strategic partnerships with senior management to determine staffing needs.

Participating in weekly recruitment meetings, conference calls, focusing on troubleshooting difficult positions and managing client issues.

Developing and maintaining network to assist in identifying and sourcing qualified candidates.

Network and maintain relationships with key candidate communities for short and/or long term opportunities.

Recruiting experience related to varied skills and technologies like ERP, CRM, Data warehousing, Database experts, systems administration, Internet Technologies. Embedded systems, Telecom/Datacom, and Networking.

Create and maintain a custom database of candidate contacts and job requisitions from open to close

Posting and maintaining jobs online

Pre-interview preparation and post-interview follow-up

Interviewed candidates to establish a relationship by conducting personal interviews to match skills to a specific client job order while adhering to labor and employment laws.

Extensively worked on negotiating of rates on W2/1099/ Confidential

COURTS GLOBAL PTY LTD –JUL 2014 - JAN 2015

Client: Recruitelive

Courts Global is an independent Australian owned & operated company which specialises in the provision of outsourced payroll and business management services to Australian and International corporations. Courts Global can look after all of your back office functions, allowing you time to do what you do better than anyone else, selling your products & services.

Specialties

Payroll Services, Recruitment Management Systems, Accounting Services, Work VISA Applications, HR Services, Recruitment Database Searching

Role: Business operations- Australia Payroll Process

Responsibilities:

Maintain relationships starting from the Sales team in the field all the way to CEO’s in the company.

Served as mentor to team members to maximize opportunities to grow business

Defined strategy and plan for business operations.

Directed strategic initiatives to achieve goals set forth by the company.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Coordinated meetings with other department managers and served as main liaison between team members.

TIBCORP INTERNATIONAL – AUG 2012-MAR 2014

Client: NFC Global

NFC Global is a leading global supplier of customized Contractor Management and outsourced payroll services for Australian and International Employers. We are able to facilitate the payroll of contractors all across Australia and Internationally.

Role: Business operations- Australia Payroll Process

Responsibilities:

Maintain relationships starting from the Sales team in the field all the way to CEO’s in the company.

Served as mentor to team members to maximize opportunities to grow business

Defined strategy and plan for business operations.

Directed strategic initiatives to achieve goals set forth by the company.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Coordinated meetings with other department managers and served as main liaison between team members.

Team Lead:

Worked closely with Accounting on any payroll accounting issues

Worked closely with the system and reporting team to create needed payroll reports and systems updates

Reconcile and review all Payroll Previews before processing

Monitor, review and analyze Payroll Audit reports prior to and after Payroll transmission to ensure accuracy

EP TECHNOLOGIES – APR 2011-JUL 2012 (E-Verified Company)

Iflowsoft is located in the New Jersey. The areas we focus on are providing RFID software and custom software development services on the Microsoft platform. We have been developing and deploying enterprise data collection, process automation, and eBusiness applications that integrate with enterprise applications since 1998.

Role: Sr HR Support Executive- US Process.

HR Generalist responsibility included:

Responsible for providing all administrative support to the CEO, President.

Manage and revise all Accounts Payable/Accounts Receivable activities for company (via QuickBooks).

Daily communication with vendors and customers.

Coordination/maintenance of HR database;

Coordinate weekly payroll, company benefits/ insurance for new employee, assisting in various company audits.

Resolve all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)

Complete pre employment paperwork with contractors

Provide our clients, employees, and local sales teams with superior human resource, payroll and benefits support

Complete internal payroll by managing the timecard audit and submit to the appropriate corporate associate in a timely manner

Inputting new client information to ensure correct billing procedures

Recruiting:

Responsible for recruiting of qualified IT Professionals for permanent and contract employment at various Fortune 500 Companies.

Responsible for Vendor Management with tier-one vendors in respect to the on-boarding process.

Assisting the sales team in generating leads & client communication.

Responsible for screening candidates, performing technical reference checks, and negotiating salaries and hourly rates.

Managing the entire recruitment process. Sourcing, identifying, attracting, securing and closing the hard to find candidates.

Providing direction and expertise to management on recruitment techniques.

MAJESTIC PEOPLE INFOTECH – JAN 2011 to APR 2011 – (E-Verified Company)

SGS Technology founded in 2003 is a rapidly expanding IT Solutions provider with Corporate Headquarters in Jacksonville, Florida USA.

Role: Technical Recruiter– US Process

Responsibilities:

Responsible for understanding and analyzing the IT requirements in different skill and Technologies set categories before processing.

Analyzing the Resume of the consultant. Monitoring the experience and skills of the Consultants regarding the requirements for the clients in telephone.

Negotiate with the salary and contracts (1099, W2, Corp To Corp) with the consultants and also with Vendor companies

Making new contracts with the Vendors for the consultants

ECOM SOFT DEV – APR 2009 to DEC 2010 – (An Inc. 500 Company).

ECOM is a technology-based business solutions provider founded in 2000, focused on helping clients to create business solutions in a reliable, faster and effective manner. Corporate Headquarters in Detroit MI USA.

Role: Technical Recruiter– US Process

Responsibilities:

Effectively recruited qualified candidates utilizing internal database, job boards, Internet research, cold calling, referrals, networking and other strategies.

Placed high-end IT professionals for contract (W2 & Corp2Corp) and permanent/full-time positions in the IT industry

Presenting job opportunities to qualified candidates for appropriate positions through a process of sourcing, screening, and phone interviewing

Filtered through and reviewed completed candidate profile/resume and evaluated applicants work history, education and training, job skills, desired salary/hourly rate, and personal qualifications against open job requirements

Maintained excellent documentation

Prioritized client requirements in a high volume, time-sensitive environment to meet deadlines

Matched the candidate with appropriate jobs by marketing and submitting candidates to the Account Managers responsible for that position

Expert in cleaning resumes according to company format and presenting to clients

Preparing candidates for client Interviews

Follow up with consultants and building relationships

Established and maintained solid working relationships with hiring manager

Manage resume database using application packages (Resumate, quick base)

SUN DIRECT DTH – APR 2008 to MAR 2009

Sun Direct Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India

Client Relationship Manager

Worked on enterprise wide CRM initiative to streamline its sales, marketing and customer service processes

Integrated transaction system to support all the customer facing employees and partners ( dealers and distributors ).

Efficiently worked on Siebel Media as the call center application and Siebel Partner Portal as the Distributor Application and Siebel eCustomer as the Customer Application and the OBRM as the Billing Application.

Siebel eMedia will be used by the call center and billing team for the order journey and customer service. Siebel Partner Portal will be used by the Distributor and for the Activation Order. Siebel eCustomer will be used by the end customer to check his balance and to do Topup and raise service request.

FIRST SOURCE – APR 2007 to MAR 2008

Firstsource is an innovative provider of customer-centric business process services. With a network of delivery centers spread across India, Ireland, Philippines, Sri Lanka, UK and USA. Firstsource leverages the 'Rightshore' delivery model, to serve organizations in the Banking and Financial Services, Insurance, Media and Publishing, Telecommunications and Healthcare.

Responsibilities:

Identifying customer needs and presenting appropriate product and service offerings.

Ability to effectively communicate with people at all levels of the company.

Prepare cash/credit card sheet and verification of customer billing information.

Cash/credit card handling and prepare deposits for banking.

Receive customer calls of requests for products and services.

Responding to customer inquiries and making sure that any problems they are experiencing are resolved.

Send response to all e-mail inquiries including catalogs and pricing quotes.

Provide quality customer service and communicate clearly and effectively with every call.

QUALIFICATION

B.sc Mathematics: A.M.Jain College 2004 – 2007.

TRAINING ATTENDED

Advanced Boolean Operator’s from Monster Inc, California.

Certified in Accounts Receivable Management

PERSONNEL PROFILE

Name

R Praveen Kumar

Date of birth

14/03/1987

Father’s Name

Mr. K.S. Raja Gopal

Gender

Male

Linguistic Proficiency

English, Tamil

Marital status

Single

Nationality

Indian

Permanent Address

No, 70/2, Vivekananda st, sastri nagar, Erode-638002



Contact this candidate