Azra Eslamian

acza6f@r.postjobfree.com Rockville, MD 617-***-****,

https://www.linkedin.com/pub/azra-eslamian/56/585/b44

OBJECTIVE

Business Analyst/Systems Engineer with software and hardware engineering experience and excellent reputation as a successful team player seeking a challenging creative opportunity which utilizes my educational skills and enhances my professional dexterity.

SUMMARY OF SKILLS

● Act as a liaison between business partners and IT development team.

● Translate stakeholder requirements into various documentation deliverables such as: workflow/process diagrams, data flow/data model diagrams, and troubleshooting documents

● Analyze and document business requirements and processes to communicate with clients

● Helped project to save almost two months in development and testing phases

● Led a team of 6 people through planning, training, support, and HP ALM reporting

● Experience and thorough understanding of software development life cycle (SDLC)

EDUCATION

M.S. Systems Engineering George Washington University, 2014

B.S. Electrical Engineering KNT University of Technology, 1996

CERTIFICATION

IBM Associate Business Process Analysis Curam IBM, 2015

Leadership Development George Washington University, 2010

PROFESSIONAL EXPERIENCE

Infosys Public Services (IPS), Washington DC Feb 2015-Present

Systems Engineer/Business Analyst

O&M for DCAS Project - Office of the Chief Technology Officer (OCTO)

oConducted Help Desk (Tier 2) effort for the District

oFacilitated communication between technical teams and end users

oIdentified gaps among Help Desk-Tier 1, O&M, and IT development team and coordinated resolutions

oMonitored, provided resolution, and reported on client problems and issues (Salesforce) regarding Healthcare/TANF/SNAP applications

Help Desk Support/Tier 2-District of Columbia Access System (DCAS)

oIdentified gaps among trainers, help desk-tier 1, and IT development team and proposed JAD meetings

oAnalyzed, monitored, provided resolution, and reported on client problems and issues (Salesforce) regarding Healthcare/TANF/SNAP applications

oElicited requirements, created Process/Data Flow diagrams and troubleshooting documents

oAssisted with proposal and contract writing efforts

District of Columbia Access System (DCAS) – Department of Human Services (DHS)($50M)

oProject planning and coordination

oSubmitted Status Reports to management entailing completed milestones and tasks through CLIN, WSR, Traceability Matrix, JIRA, and MPP

oParticipated in JAD meetings and conducted Brown Bag meetings for new hires

oDeployed codes, build, release, and Smoke Test in Development Team (Java, MySQL, Jenkins)

oLed Security Matrix test execution for Testing Team (QA) and UAT support

oDesigned and implemented end-to-end small enterprise web application (SDLC)

National Institutes of Health (NIH) 2013-Feb 2015

Section on Analytical and Functional Biophotonics- Investigating effective brain connectivity from recorded brain data applying motifs detection algorithms

Data Analyst

oResearched case studies and articles on Data Analysis

oElicited requirements

oExecuted all SDLC phases of the program -MATLAB Coding

Eurasia Foundation, Parto Entrepreneurship School 2012-2013 Associate Program

oInvolved in strategic planning, time management, and scheduling

oCourse administrator -entrepreneurship, human resources and finance management courses-, website editor, and social networking

OASIS 2011-2012

Volunteer

Tutored students for the Montgomery County Public School

Electrical Engineering 2001-2009

Contractor

oDesigned Prototypes

oManaged all project implementation, test, and mass-production analysis

KNT Univ. of Tech.-Graduate Project 1996-1997

oDesigned and implemented device driver for a Carpet Maker Robot

oResearch, designed, tested, and documented technical datasheets

Roshd High School 1995-1996

Teacher

Taught “Basics of Computer” (Hardware and Software) and Mathematics

Kavoshyaran co. 1994-1995

Intern

Designed PCB using PSpice (Analog & Digital Board Design)

LANGUAGES

Fluent: English and Farsi

Limited: Arabic

TECHNICAL SKILLS

JIRA, DOORS, MPP, and Salesforce

VISIO, SharePoint, Microsoft Office (Word, Power Point, outlook, and Excel)

Java, MATLAB, MySQL, HTML, JSP, Jenkins, AutoCAD, and UML

Protel, Altium, Pspice, edraw, Precision Tree, Website Editing, and Moodle

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