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Sales Customer Service

Location:
Boulder, CO
Posted:
March 15, 2017

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Resume:

OVERVIEW OF EXPERIENCE

Technical expertise extends over many disciplines, including telecommunications, robotics, HF radio and RF technology, GPS technology, audio/video electronics, systems design, systems troubleshooting, small business management, technical sales, technical education, small-scale manufacturing, troubleshooting and debugging electronic circuits and systems, technical documentation, understanding advanced understanding of Microsoft suite products, understanding of and implementation of process improvement. Teaching and training experience includes instruction of math, science, and engineering related technology courses, in secondary and post-secondary schools.

EMPLOYMENT

Engineering Technician – NEON Inc. Boulder, CO 2/2013 – Present

Process documentation of building, testing, and performance reports

Testing electronic products

Design and implementation of test processes

Electronic troubleshooting and repair

Documentation and design of assembly processes

Training technicians and assemblers

Equipment and parts research

Design and build of test fixtures

Application of statistical processes to produce quality data for process improvement

Design of QC inspection processes for complex technical assemblies

Understanding of the science and engineering aspects of sensor assemblies

Proficiency with accounting methods and practices

Experience with design and use of complex spreadsheets

Implementation of paperless production procedures

Incoming inspection of complex technical systems

.

Owner/Partner - IllumineApps Lyons, CO 1/2011 – 2/2013

Product research and design

Smart phone application development

Sales and Marketing

Senior Technician - BOCS, LLC Boulder, CO 10/2007 - 1/2009

FCC and UL certification administration

oAgency and contractor interface

oDocumentation control and submission

Product reliability testing

oTest design

oData generation

oData analysis

oProduct improvement

Hands-on electronics engineering, fabrication, and testing

Solder (surface mount) workstation experience for prototype assembly and rework of

high-density surface mount components and boards

Troubleshooting digital and analog PCB assemblies to component level

Utilizing Labview for product testing (frequency response)

Product prototype development

oPADS

oLabview

oMatlab

Technical communication liaison for engineering departments

Business development roles in marketing and sales

Manager of Product Reliability Program

College Instructor - Westwood Technical College Denver, CO 3/2002 - 10/2005

Science Courses: Environmental Science, Physics, Earth Science

Mathematics Courses: Algebra, Trigonometry, Calculus, Matrix Algebra

Electronics Courses: AC/DC, Solid State Devices, Communication

Computer Systems: Computer Logi,; UNIX Scripting

College Instructor - Denver Technical College Denver, CO 1/2000 - 3/2002

Electrical Engineering Courses: Satellite Communications, Circuit Analysis

Computer Technology Courses: Computer Operations and Repair

Network Analyst - 360 Networks Denver, CO 4/2000 - 4/2001

Monitoring and troubleshooting of fiber optics networks

Research and development of online tutorials utilizing RoboHelp software

Systems troubleshooting

Telnet to remote sites for control, testing, and repair

Audio/Video Service Engineer - ListenUp Audio/Video Denver, CO 1/1999 - 4/2000

A/V servicing and installation

Technical Trainer - Advanced Energy Fort Collins, CO 1/1998 - 9/1998

Customer Service Engineer and Technical Trainer

Developed sales presentations for marketing business products

Product Manager - Atavonix Corporation Dayton, OH 10/1996 – 12/1997

Product manager of 1553 avionics boards; technical sales, customer support

EDUCATION

Bachelor of Science - Electronics Engineering

Wright State University

Dayton, OH

Technical Education Teaching Certificate

Wright State University

Dayton, OH

USAF Ground Radio School

Honor Graduate

Nortel Optera

Courses: Long Haul Optical Transport Platform - Advanced Optics Course

Interconnecting Cisco

Course: Network Devices



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