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Active Directory Technical Support

St. Augustine, Florida, United States
January 03, 2018

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Paul L. Smith, Jr.

*** ******** ******, **. *********, FL 32092 (484) ***-****


To obtain a position using my wide variety skills and job experience.

Professional Summary

Trained to follow the Net Promoter System to better aid Customer Service

Remedy, Servicenow, WMS, Manhattan, Pyramid,Scout,Grandslam,Einstein,ER Software

Troubleshooting Windows 2000/XP/2003/Vista/7/10 network connections

Windows 2000,2003,XP,Vista,7 Migration, Deployment

Operating systems: Dos, Win9X, Windows NT, Windows 2000, Server 2003/2008

Windows XP, Windows Vista/7/10, Server 2008, Mac 8.5-9.2/10.x

Implementing, managing and troubleshooting network protocols and services

Windows 2000/2003/2008 network infrastructure

Managing DHCP, remote access, network protocols, WINS, IP routing, and network address tables

Configuring Active Directory, Active Directory Organizational Units and Groups

Windows 2000/2003/2008 DNS and Directory Services Infrastructure

Basic disk management

PC assembly, repair, upgrade, deployment, troubleshooting and disk imaging

Managing and administering and Windows NT, 2000/2003/2008 networks

Implementing, managing and troubleshooting Hardware devices

Managing and troubleshooting clients and servers

Network configuration, maintenance, management

Networking standards, network troubleshooting, cabling, Cisco Routers/Switches

Tone out network ports to and from the switches/ jacks. Run /terminate Ethernet with rj45

General component troubleshooting procedures

Other Software: QuickBooks, TurboTax, Ghost, Cable data, Comtrac, Vision, ACSR/CSG cable acct management software

Cashier, Stock shelves, price items Nightly closeout, close/lock store

Shipper, receiver, and post office duties

Use of bar-coding machine, DPS sorting machine,

Receiving and breaking down the bulk mail, manual sorting of the first, second and third class mail


Associates Degree in Applied Sciences Majoring in Computer Networks

Microsoft Certified Professional Systems Engineer (MCSE, MCP+I, MCP certified)

CompTIA A+ certified

CompTIA Network+ certified

TWIC transportation workers id card issued by US government via TSA

New Horizons Computer Learning Center

Jacksonville, FL Oct 2009 – March 2010

PT Courses :Project 2007, Network+, Security+ and CCNA Certification Courses

Delaware County Comm. College

Media, PA Jan 1980 – May 1986, May 2007 – Dec 2007

PT Business Courses, Computer Training (Windows Server 2003:70-290/70-294)

Deans List, 40+ credits, 3.05 GPA

CHI Institute

Broomall, PA Jan 1999 – Oct 2000

Associates Degree, Network Engineering Major. 3.77 GPA

Deans List all semesters, Awarded Highest Honors for Academic Success

MCSE Certification training for Windows NT Server, Workstation, Sever in the Enterprise, TCP/IP, IIS, Network Essentials, A+, Windows 2000/2003 Server

West Chester University

West Chester, PA Sept 1981 – Dec 1984

PT Business Courses: Accounting courses, Microeconomics, Macroeconomics, Data processing, Money and Banking, Statistics, State & Local Govt., Art History and various educational requirements. 70+ credits, 2.78 GPA.

Professional Experience

Modis / (Contract) Jacksonville, FL Sept 2017 - Dec 2017

Create and maintain user accts for warehouse apps Manhattan, WMS, Pyramid. Reset Active Directory PW for users. Monitor the SERVICENOW ticket Que.

Replace broken/worn end user equipment. Tone out network ports to and from the switches/ jacks.

Run/terminate Ethernet with rj45.

Setup or move new/used work stations, Ethernet jacks, printer locations.

Swap /rename printers. Assign IP pulled by a printer in its ports interface in AD and forward MAC and IP to the network team for an IP Reservation. Edit the inventory location list when receiving new, deploying, recovering or swapping a printer, workstation, laptop, Cisco phone, monitor, dock station, scanner, and scanner charging stations.

ZTC ZT230-203dpi 203dpi ZPL label printer deployment, setup/ convert to both direct thermal /thermal transit modes, clean rollers, replace print head.

HP LaserJet 4350, LaserJet P4515x deployment,setup, maintenance: Clean, replace fuser, toner, rollers.

Program Datalogic Scorpio3 scanners, Honeywell 1452g Scanners with supplied barcodes. Create RMA’s for Scorpio scanners with Datalogic. Setup supplies orders or service calls for the HP laser printers orders with our vendor ZENO.

Comcast Cable Jacksonville, FL Jul 2010 - Jan 2017

Tier1 Technical Support for Comcast Business Class Service till department moved out of state, then Comcast residential internet/phone/billing. then 3 product/Bulk.

Assist customers connectivity to our broadband network and key tickets to correct errors or setup tech visit.

Assist customers verifying Windows XP/Vista/7 Outlook mail settings, on client computers for Internet Explorer, Outlook, walk through the business portal and features and assist in setup of user id/pw for access to the sites

Verify Dynamic or Static IP info in our SMC IP gateway, correcting or applying IP, DNS and gateway settings for static customers SMC gateway, verify residential wireless settings and reset if needed.

Verify Comcast Digital Voice service features and key tickets to correct errors or setup tech visit.

Troubleshoot cable TV issues, activating or refreshing equipment and key tickets to correct errors or setup tech visit.

Create ticketing information for level 2+ support transfers in Remedy/Scout/Grandslam/Einstein/ER ticketing software, setting needed trouble calls for the 3 product lines

Verify and correct individual accounts or billing info.

Add/move equipment, rate codes, for lines of service both included and above supplied by agreement.

Robert Half / Haven Hospice (Contract) Palatka, FL March 2010

Network testing in preparation for equipment upgrade

Software updates, patches, and asset inventory: Tablets, Laptops, Workstations, Printers, Servers, etc.

Robert Half / Haven Hospice (Contract) Gainesville, FL Dec 2009

Network testing in preparation for equipment upgrade

Software updates, patches, and asset inventory: Tablets, Laptops, Workstations, Printers, Servers, etc.

Brooksource / Chase (Contract) Jacksonville, FL Oct 2009 - Dec 2009

WAMU to CHASE Conversion

Pack, move then reassemble workstations

Reconnect computers to the network and verify, LAN, VLAN, network printing

Add video card, drivers, and second monitor

Robert Half/ Akos Technologies (Contract) Jacksonville, FL, Apr 2009 - May 2009

Hardware and software updates on PC/Laptops/Workstations for City of Jacksonville, FL

Per assigned call tickets; travel to sites, repair or replace required components

Westaff / Ring Industries (Contract) St. Augustine, FL March 2009 - April 2009

Load shrink-wrap machine

Load binding strap machine

Stack and load on outgoing 53 ft trailers for shipment

Robert Half/ Haven Hospice (Contract) Jacksonville/St Augustine, FL Feb 2009

Network testing in preparation for equipment upgrade

Software updates, patches, and asset inventory: Tablets, Laptops, Workstations, Printers, Servers, etc.

Comsys / M.D.I (Contract) Jacksonville, FL Jan 2009 - Mar 2009

Assist in the across town move of the complete PC and phone networks

Setup workstations using remote desktop software

Install and configure Windows XP Pro or Vista Business with selected 3rd party or custom software

Connect clients to proper Active Directory Domains (Server 2003)

Configure Communicator 2007

Import old contacts and mail from the network store

Extend the desktop to 2nd monitor with HDMI cables

Add local and network printers

Once connectivity verified, setup Viop phones

Attended to assigned service call tickets until network was stable

Westaff / Camp Blanding (Contract) Stark, FL Jan 2009

Setup cots, tables and tents for troops

Westaff / Merita Bread (Contract) St. Augustine, FL Oct 2008 - Dec 2008


Stock shelves, price items

Nightly closeout, close/lock store

Westaff / Prime Outlets (Contract) St. Augustine, FL Oct 2008 - Nov 2008

Store maintenance and setup

Westaff / Florida Technical College(Contract) St. Augustine, FL Oct 2008


Tech USA / CTDI (Contract) West Goshen, PA Mar 2008 - Jun 2008

Electronic Assembly, burn in test, configure custom conversion box servers

Electrical testing and configuring Garretcomm dual homing switches and other radar and video components

(Adam 6060, Moxa DE-311)

Assign IP addresses, ports (TRK-140, Verint S1970, Atrica A-1180, Cisco 3200 Wireless Access Point) Ect.

Final testing of the unit with video and/or radar attached, at the 4 component node box consisting of a

Cisco 3750 32 port Switch, an Atrica 2140 32 port Switch configured as the master and 2 Atrica 2140

multi –port switches

Insight Global / CompuCom (Contract) Paulsboro, NJ Jan 2008 to Mar 2008

While at CompuCom, Hardware evaluation as required for warranty servicing

Order needed replacement parts

Hardware replacement on HP PC/laptops: 6000, 7000, 8000 series Ect: LCD, Base assembly, memory,

Hard disk, CPU, system board replacement,

Completing any required documentation for evaluated or repaired devices

Imaging of disk as needed

Prep completed units for shipping and completion of required shipping documents

Ticketing in Sharepoint

Estate of Paul Smith, Sr. Drexel Hill, PA Feb 2003 - Dec 2007

Guardian, then Executor of Estate

Managed the financial investments, all aspects of daily activities

Managed 4 rental properties

Managed both Delaware Valley Construction and Freshcut Landscaping while parent was sick

Assisted foremen with bookkeeping, payroll, and delivery of tools and supplies to jobsites

Dissolved the businesses

Negotiated the liquidation of the estate

Domino’s Pizza Havertown, PA Jul 1997 - Dec 2007

Cashier, Delivery Driver

Driver, cashier, pizza cutter, jack-of-all-trades

Comcast Cable New Castle, DE Apr 2001 - Sept 2003

Tier1 (& Tier2 test program) Technical Support for Comcast High Speed Internet Service

Assist customers with connectivity to our broadband network: create, provision, verify and correct individual accounts or billing info

Assist customers and field tech’s in verifying and correcting network settings for Windows 95/98/ME/NT4/2000/XP and Mac 8.5-9.2/10.x computers with Cbis, CsrTools, Icoms, OSP tools, Open NMS, DST,

Load network device drivers, Rebuild TCP/IP stack

Correction of mail and proxy settings on client computers for Internet Explorer, Outlook/Outlook Express,

Create ticketing information for level 2+ support transfers in Remedy ticketing software

Sell our products, assist with cable TV Questions

Mentor trainees in classes on proper usage and implementation of online tools and online policies

Assigned to the Viop beta team

CHI Institute Broomall, PA July 1999 - April 2001

Jr. Systems Administrator

Assisted in repair and upgrade of computer facilities and also assisted the teacher to handle student problems

Assisted in the maintenance and relocation of the school network to an across town permanent location

Assisted in the migration from Windows NT4 to Windows 2000/Active Directory

Freshcut Landscaping Drexel Hill, PA Nov 1986 - Dec 1999


Employment officer, bookkeeper, crew leader, laborer

Plant installation, fertilizer application, grass cutting, snow plowing, hedge trimming, small engine repairs and fleet maintenance

United States Post Office Drexel Hill, PA Feb 1994 - Apr 1995


Use of bar-coding machine, DPS sorting machine,

Receiving and breaking down the bulk mail, manual sorting of first, second and third class mail

Distribute mail to carriers, case mail

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