STEVEN G. TARDELL

949-***-**** • acz8zl@r.postjobfree.com

Senior IT Support Specialist

SKILLS PROFILE

Windows (XP – W10) – MAC OS X

Hardware/Software troubleshooting

Microsoft Office - Windows Office for MAC

TCP/IP LAN/WAN Networking

Customer Support Excellence

PXE Imaging

Mobile phone support

Copiers/Printer networking

Staff training and supervision

Symantec Backup Exec

Vendor sourcing and relations

Copier Fleet

Asset Management

Project Management

EDUCATION

MTI College of Business and Technology -- Microsoft Certified System Engineer

American River College -- Business Management

CERTIFICATIONS

Microsoft Certified System Engineer (MCSE)

PROFESSIONAL EXPERIENCE

Vibra Healthcare Regional Senior IT Support Specialist IT Systems Specialist

December 2013 to Present Fresno, CA

Technical Specialist for Long Term and Acute Care hospital group.

Support and maintain a stable environment of Windows PC's, laptops, thin clients, and Apple products.

Support end-users with technical support in the areas of hardware and software setup/installation.

Support Network and Systems Administrators with outages and installations.

Build and deploy workstation images in a highly technical workplace.

Network/local printer support.

Project management for new equipment and software upgrades/installs.

On-site visits in California, Texas, Kentucky, and Oregon.

Dex Media IT Senior Systems Specialist

March 2013 to November 2013 Los Angeles, CA

Technical Support for hi-energy software engineers and administrative staff.

Support and maintain a stable environment of Windows PC's, laptops, and Mac’s.

Support end-users with technical support in the areas of hardware and software setup/installation.

Backup Network and Systems Administrators with outages and installations.

Build and deploy workstation images in a highly technical workplace.

Network/local printer support.

Gehry Partners Senior Information Systems Specialist

March 2012 to June 2012 Los Angeles, CA

Support and sustain systems and applications in a high-profile architectural environment.

Tier II/III support and maintenance of Windows PC's, laptops, and Mac products.

Problem resolution for Microsoft Office products including MS Outlook and proprietary applications

Backup Network and Systems Administrator with daily projects.

Active Directory adds, deletions, and modifications.

Build and deploy workstation images in a highly technical engineering workplace.

Manage cell phone deployement, accounts, and billing.

Desktop moves and setups.

Network printer support.

Executive Staff support.

Audio/Video setup and management.

DDB Worldwide Group Senior Information Systems Specialist

November 2011 to March 2012 Los Angeles, CA

Supported and maintained infrastructure, systems, and applications in a fast paced sales-centric environment.

Responsible for the overall support and management of Windows and Mac PC's and laptops.

Developed, recommended, and implemented Help Desk and Desktop Support solutions.

Managed Active Directory adds, deletions, and modifications.

Developed processes and procedures relating to account setup and terminations.

Assisted Senior Network and Systems Administrator with daily operational support and special projects.

Performed hardware and software upgrades and installations.

Resolved Tier II/III issues related to the desktop computing environment, network applications, production applications, and hardware.

Symantec Backup Exec tape backup management.

Sound Transit Senior Desktop Specialist and Systems Engineer

April 2007 to July 2010 Seattle, WA

Systems Engineer

Windows 2003 Server administration for CCTV (Closed Circuit TV) networks, including configuration, maintenance, and monitoring of cameras, DVR’s and NVR’s. Above responsibilities included network VMS (Visual Messaging Systems) and PA (Public Address Systems).

Acquisition, installation, upgrade, and maintenance of PC and server class systems, CCTV, and Passenger Information Systems (PIMS).

Worked and coordinated with vendors, Agency partners, and Information Technology staff to resolve problems and provide solutions.

Provided technical consulting and updates to project team and stakeholders as well as assist in project planning and development.

Senior Desktop Specialist

Worked independently as sole technical support for the Light Rail Administration and Maintenance building and remote sites with approximately 180 users and 200 devices.

Installed and supported all devices in the new administration maintenance facility, as well as setup and tear down of all remote locations consisting of offices or trailers. Setups included, but was not limited to cabling, networking, PC, and both local and network printers.

Provided Tier II/III advanced technical support to all levels of employees and contractors with computer related problems including Active Directory, network, server, hardware, software, printers, and related equipment. Diagnosed, resolved or escalated issues to appropriate technical staff including vendors as needed. Trained and assisted help desk staff in resolving problems and escalation processes.

Purchased and managed assets for all assigned areas of responsibility.

EDS Senior Systems Analyst and Technical Support Specialist

April 2004 to January 2007

Senior Systems Analyst - Toshiba Corporation Irvine, CA

Network printer support (Troubleshoot and resolve networked printer issues.

Tested and evaluated break/fix network printers in a wide range of conventional and proprietary software applications for Windows operating systems, Windows servers, and MAC operating systems.

Assisted Toshiba field technicians and external IT personnel with general and advanced network and server problems in a wide range of windows operating system setups in peer-to-peer and domain environments.

Directed internal support agents (Co-workers) with diagnosis and resolution of networking, server, and workstation issues, which represented roadblocks to successful use of Toshiba Multi-function printers in a wide variety of customer environments.

Installed and setup state of the art Windows 2000/2003 Server and workstation lab for testing and evaluating Toshiba branded multi-function printers.

Created and presented training material for internal and external users.

Technical Support Specialist – Navy and Marine Corp Intranet (NMCI) San Diego, CA

Problem resolution for Microsoft Office products including MS Outlook and proprietary applications.

Deep level operating support including Windows NT, W2K, and XP.

Active Directory including creating domain accounts, resolving permission issues, account lock outs, and user shares.

Hewlett Packard (Volt Technical Services) IT Support Duty Manager

April 2000 to November 2003 Roseville, CA

Troubleshoot PC hardware, software, printers, network, servers, and proprietary and shrink wrapped applications, such as Microsoft Word, Access, PowerPoint, Excel, Outlook, and FrontPage.

Mentored and assisted IT supported agents with troubleshooting and resolution.

Team member of Quality Assurance Group:” recommended changes or enhancements to processes and tools to ensure quality support experiences for agents and customers.

Deep level support for MS Outlook and HP Portal.

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